Linen, Uniform & Facility Services Podcast - Interviews & Insights by TRSA

Currie Gilbert and Caleb Gilmer from Performance Matters discuss the need for route service representative (RSR) training in the linen, uniform and facility services industry, and highlight a partnership between TRSA and Performance Matters to fill that need through a program launched at the recent Clean Show in Orlando, FL. The two tailored RSR training programs include RSR QuickStart Training, which is ideal for new RSRs; and RSR ProTrack Training, which is designed for experienced RSRs. For details on the program, visit www.trsa.org/events-education/on-demand-learning/rsr/ [http://www.trsa.org/events-education/on-demand-learning/rsr/].

Larry Erickson, the chief technology officer at Kannegiesser North America, discusses breakthroughs in artificial intelligence (AI), the importance of collecting data and using it to improve plant productivity and efficiency, as well as technology that will shape the future of laundry plant operations. View the latest technology in action at Clean Show 2025. For more information, visit www.thecleanshow.com [https://www.thecleanshow.com].

Fresh off a major legislative victory in Texas, TRSA's Vice President of Government Relations Kevin Schwalb joins the podcast to discuss the economic benefits of reclassifying the industry under the "retail trade" category for tax purposes, the impact of the new law on TRSA members and the linen, uniform and facility services industry, and how TRSA's advocacy efforts helped get Texas Senate Bill 2774 and House Bill 1769 signed into law by Texas Gov. Greg Abbott. If you're interested in getting involved in TRSA's advocacy efforts, save the date for the 16th Annual Legislative Conference in Washington, DC, on Feb. 17-19, 2026. Visit www.trsa.org/legcon [http://www.trsa.org/legcon] for more information.

TRSA Chair Randy Bartsch, Ecotex Healthcare Linen Service, Vancouver, British Columbia, discusses his goals for the association and the industry during his two-year term as TRSA Chair, the association’s expanded advocacy efforts in Canada, the benefits of certification, developing the next generation of industry leaders, healthcare trends and more.

Silje Mari Sunde, project manager at Nor Tekstil, the market leader in Norway with 26 facilities and more than 1,300 employees, discusses how the company has increased automation in its facilities to boost the company's efficiency and throughput. She outlines the benefits and challenges of automation, as well as how to ensure quality and consistency when implementing automation.