30: Exploring Veho: Redefining how Technology is Transforming the CX

30: Exploring Veho: Redefining how Technology is Transforming the CX

The last mile is no longer just about delivery—it's about the customer experience. Co-hosts Jason Rowland and Nick Agnetti sat down with Hank Emerson, Vice President of Business Development, Veho, about how technology is transforming last-mile logistics through greater visibility, delivery flexibility, and customer control. Key takeaways: 📦 Delivery is an extension of your brand. 📱Technology like real-time tracking, photo proof of delivery, and personalized delivery instructions improves the customer experience. 📈 Better delivery experiences can increase customer loyalty, boost repeat purchases, and reduce support costs. 🚀 As consumer expectations continue to rise, innovation in the last mile will be a key competitive differentiator. Learn more about this topic: * Asendia USA: Request a sales quotation [https://www.asendiausa.com/contact/sales] * Last-Mile Delivery and Parcel Shipping | Veho [https://www.shipveho.com/] Hank Emerson | LinkedIn [https://www.linkedin.com/in/hank-emerson-6bb4a77b/] Hank Emerson is Vice President of Business Development at Veho, where he leads net new sales growth, commercial partnerships, and the launch of new customer segments and services. Over five years at Veho, Hank has held progressive leadership roles across sales, strategic accounts, and partnerships, building and scaling revenue motion at every stage of the company's growth. With expertise spanning go-to-market strategy, new market launches, and complex enterprise sales, Hank brings a practitioner's perspective on what it takes to drive revenue in both high-growth and early-stage environments. He is based in Birmingham, Alabama.

29: Maximizing Warehouse Efficiency with AI and Automation | Featuring Maggie Barnett

Featuring Maggie Barnett, COO of ShipHero, in this episode with co-hosts Jason Rowland and Nick Agnetti the discussion evolves around: 📦 How AI is improving warehouse efficiency and order fulfillment 🤖 Practical, cost-effective AI solutions for SMBs and 3PLs 🚀 Real-world applications like AI picking and intelligent routing 📈 Lessons from scaling innovation across warehouse operations 🔮 What logistics leaders should expect as fulfillment continues to evolve Listen now for actionable insights on using AI to drive smarter, more efficient warehouse operations or at your convenience. Leave a question or comment for our panel. Learn more about this topic: * Asendia USA: Request a sales quotation [https://www.asendiausa.com/contact/sales] * Asendia - ShipHero [https://www.shiphero.com/integrations/asendia] * Warehouse Management System | ShipHero [https://www.shiphero.com/] Maggie Barnett | LinkedIn [https://www.linkedin.com/in/maggiembarnett/] Maggie M. Barnett, Esq., is the COO of ShipHero. She is responsible for planning and executing the overall operational, legal, managerial and administrative procedures, reporting structures, and operational controls of the organization. Barnett’s greatest strengths are leadership, risk mitigation, change management and a passion for business transformation. She is known for her expertise in delivering operational excellence and her ability to provide guidance and mitigating risk. Her leadership of ShipHero is grounded in a servant mentality, always doing the right thing for our stakeholders. Her passion for ShipHero comes from the ability to drive operational excellence throughout the organization impacting the lives of our employees, customers and partners.

28: Shipping Beyond the Mainland: Logistics Insights with Chas Gorham

Shipping beyond the continental U.S. doesn't have to be complicated. Jason Rowland and Nick Agnetti and special guest Chas Gorham, VP of Sales at International Bridge, discuss the unique logistics challenges of serving non-continental U.S. markets and why outdated assumptions are costing businesses opportunities. From air service at ground rates to the growing e-commerce demand in Puerto Rico, the conversation highlights how innovative logistics solutions and strong partnerships are helping businesses deliver faster, reduce costs, and reach underserved markets. Leave a comment or question for our panel. Learn more about this topic: * Asendia USA: Request a sales quotation [https://www.asendiausa.com/contact/sales] * International Bridge and Asendia USA Collaborate to Expand Non-Continental U.S. Delivery Capabilities [https://www.asendiausa.com/asendia-insights/international-bridge-asendia-usa-collaborate-expand-non-continental-u.s.-delivery-capabilities] * International Bridge: Non-Continental Shipping to Hawaii, Alaska, Puerto Rico [https://myib.com/] Chas Gorham | LinkedIn [https://www.linkedin.com/in/chas-gorham-52a5868/] Chas Gorham is the Vice President of Sales at International Bridge, where he leads strategic business development and customer acquisition initiatives across the company’s global logistics network. With a deep background in e-commerce, international parcel delivery, and supply chain optimization, Chas plays a pivotal role in helping retailers and logistics partners expand their cross-border reach through innovative and cost-effective shipping solutions. Over his career, Chas has earned a reputation for building strong, collaborative partnerships that drive measurable growth and operational excellence. His leadership combines analytical insight with a customer-first approach, aligning International Bridge’s capabilities with the evolving needs of online retailers, marketplace sellers, and fulfillment providers. In his role, Chas oversees enterprise sales strategy, market expansion efforts, and the development of tailored logistics programs that simplify international delivery for U.S.-based merchants. His ability to translate complex logistics challenges into practical, results-driven solutions has made him a trusted advisor to some of the most recognizable brands in global e-commerce.

27: ERP Success: Logistics & CX with Industry Expert Omar Akilah

How can ERP systems improve cross-border logistics and customer experience? In this episode, “ERP Success: Logistics & CX” with Industry Expert Omar Akilah, SVP Product Strategy from Infios, and our co-hosts Jason Rowland and Nick Agnetti discuss the importance of ✅ Visibility ✅ Optimization, and ✅ Orchestration in aligning technology with global trade operations, improving logistics execution, and delivering better customer outcomes. Learn more about this topic: * Asendia USA: Request a sales quotation [https://www.asendiausa.com/contact/sales] * Infios - Relentlessly making supply chains better. [https://www.infios.com/en] Omar Akilah | LinkedIn [https://www.linkedin.com/in/omarakilah/] Omar Akilah is a proven transformational leader with a deep understanding of how to bridge the complexities of the supply chain with the demands of modern commerce. With extensive experience driving end-to-end innovation - from inventory visibility and buy-online/pick-up-in-store models to ship-from-store, last mile delivery, and operational execution to promise - he ensures every commerce touchpoint is seamlessly connected and optimized. Omar brings a unique ability to translate tactical challenges into strategic advantages, using supply chain interconnectivity as a lever for go-to-market success. He is known for identifying re-engineering opportunities, aligning cross-functional teams, and building scalable capabilities that deliver real customer value. A strategic and conceptual thinker, Omar consistently leads with purpose - pushing boundaries to introduce new ideas and spark meaningful change. His areas of expertise span Product Management, eCommerce, Direct-to-Consumer innovation, Last Mile strategy, global logistics, omnichannel fulfillment, and 3PL integration. He also has deep experience in ERP, WMS, and TMS implementations, helping organizations optimize transportation, warehousing, and distribution across global networks. With a collaborative leadership style and strong execution focus, Omar continues to drive measurable transformation across retail, logistics, and the broader supply chain ecosystem.

26 part 2: The Role of AI in Modern Logistics: Insights from Industry Expert Lori Boyer

What makes AI truly valuable in logistics? Data. In Part 2 of this episode, The Role of AI in Modern Logistics, Lori Boyer, Head of Content Marketing at EasyPost continues the conversation with Jason Rowland and Nick Agnetti about how billions of shipment records are helping companies make smarter shipping decisions, optimize carrier selection, and unlock insights that weren't possible before. Key takeaways: ✅ AI is only as good as the data behind it ✅ Multi-carrier visibility creates better shipping outcomes ✅ Industry expertise is just as important as the technology itself ✅ Start small—implement one AI-driven improvement at a time One of Lori's best pieces of advice: Don't try to change everything at once. Pick one thing, apply it, and build from there. Learn more about this topic: * Asendia USA: Request a sales quotation [https://www.asendiausa.com/contact/sales] * Asendia USA - EasyPost [https://docs.easypost.com/carriers/asendia-guide] * Unboxing Logistics Podcast - EasyPost [https://www.easypost.com/podcast/] * The Simple Shipping API - EasyPost [https://www.easypost.com/] Lori Boyer | LinkedIn [https://www.linkedin.com/in/loribboyer/] Lori Boyer spends her days nerding out over shipping, storytelling, and the occasional SEO rabbit hole. As Head of Content Marketing at EasyPost, she leads the charge on all things content—from webinars and ebooks to case studies and the Unboxing Logistics podcast, where she chats with industry leaders about what’s next in logistics. She's a regular speaker on shipping trends, customer experience, and why logistics is way cooler than it gets credit for. Outside the office, Lori’s happiest on a crisp fall morning, wandering through historical sites, or mortifying one of her seven kids just for fun.