Quality for the Rest of Us

Hospital Cyberattacks (8 mins)

Did you know that healthcare is the most targeted industry by cybercriminals, and that cyberattacks are attributed to increased mortality? This episode introduces an innovative approach to managing the hidden costs of a cyberattack. Key Points: -The true cost of a cyberattack -Mitigation that saves lives -Keeping the hospital open References: -FBI Internet Crime Complaint Center (IC3) (2013). 2013 Internet Crime Report. https://www.ic3.gov/AnnualReport/Reports/2013_IC3Report.pdf [https://www.ic3.gov/AnnualReport/Reports/2013_IC3Report.pdf]. -Microsoft Threat Intelligence (Oct. 2023). “Innovating for Security and Resilience.” Microsoft Digital Defense Report 2023, 100. https://www.microsoft.com/en-us/security/security-insider/microsoft-digital-defense-report-2023 [https://www.microsoft.com/en-us/security/security-insider/microsoft-digital-defense-report-2023]. -McGlave, C; Neprash, H; Nikpay, S (Aug. 19, 2024). “Hacked to Pieces? The Effects of Ransomware Attacks on Hospitals and Patients.” Social Science Research. http://dx.doi.org/10.2139/ssrn.4579292 [https://dx.doi.org/10.2139/ssrn.4579292] -Porter, N (March 2, 2025). Life Hacks: Healthcare’s Cure for the Common Cyberattack. Modeling the Future Challenge 2025. -Ponemon Institute (2024). The 2024 Study on Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care. https://www.proofpoint.com/us/resources/threat-reports/ponemon-healthcare-cybersecurity-report [https://www.proofpoint.com/us/resources/threat-reports/ponemon-healthcare-cybersecurity-report]. -National Security Agency (NSA) (March 2024). NSA’s Top Ten Cloud Security Mitigation Strategies. Cybersecurity Information. https://media.defense.gov/2024/Mar/07/2003407860/-1/-1/0/CSI-CloudTop10-Mitigation-Strategies.PDF [https://media.defense.gov/2024/Mar/07/2003407860/-1/-1/0/CSI-CloudTop10-Mitigation-Strategies.PDF]. -U.S. Department of Health and Human Services. Office of Civil Rights: Breach Portal. “Archive: Notice to the Secretary of HHS Breach of Unsecured Protected Health Information.” https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf [https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf] -European Repository of Cyber Incidents (EuRepoC) (2024). The EuRepoC dashboard. https://www.swp-berlin.org/en/swp/about-us/organization/swp-projects/european-repository-on-cyber-incidents-eurepoc [https://www.swp-berlin.org/en/swp/about-us/organization/swp-projects/european-repository-on-cyber-incidents-eurepoc]. -A.M. Best (June 24, 2024). US Cyber: Hot Pricing Cools Off, Rapid Growth Stalls. -Sheps Center for Health Services Research (2024). Rural Hospital Closure Database. https://www.shepscenter.unc.edu/programs-projects/rural-health/rural-hospital-closures/ [https://www.shepscenter.unc.edu/programs-projects/rural-health/rural-hospital-closures/]. Support the show [https://porterqi.com/plans/register/] For more information, visit PorterQI.com [https://porterqi.com], or email Q4Us@porterqi.com.

Safety Culture & Virtue 10: Mentors (7 mins)

What exactly is the value of experience? Will a good mentor help improve safety? How can you measure mentor engagement at the organizational level? Today's episode explores the role of mentorship in safety culture. Key Points: -Witnessing mistakes -Knowledge management -Undocumented wisdom Support the show [https://porterqi.com/plans/register/] For more information, visit PorterQI.com [https://porterqi.com], or email Q4Us@porterqi.com.

Safety Culture & Virtue 9: Managers (7 mins)

How does the administrative wing respond to scrutiny? We are wired to have a fight or flight response, but surely there is a better way for managers to handle pressure? Today's podcast looks at examples of great managers who kept a pulse on the frontline and gained credibility in the boardroom for the knowledge they gained. Key Points: -frontline expectations -responding to scrutiny -building credibility Support the show [https://porterqi.com/plans/register/] For more information, visit PorterQI.com [https://porterqi.com], or email Q4Us@porterqi.com.

Safety Culture & Virtue 8: Retirement (8 mins)

How does your organization celebrate retirement? It's not a typical interview question, but perhaps it should be: How we treat the people who have given years of their lives to the organization speaks volumes about how we value everyone else.  Today's episode is half-podcast, half-tribute to Sostenes the lab director -- because listening to people speak about his life at retirement made me want to live mine better. Key Points: -Just another party? -Getting rid of the "old guard" -Building a legacy Support the show [https://porterqi.com/plans/register/] For more information, visit PorterQI.com [https://porterqi.com], or email Q4Us@porterqi.com.

Safety Culture & Virtue 7: Charity (7 mins)

How can we care for strangers if we do not care for each other? This episode looks at some of the best and worst charitable policies in the workplace and examines how safety culture can be elevated and restored during difficult times. Key Points: -Mandatory charity -Acceptable charity lists -Service awards and fundraisers Support the show [https://porterqi.com/plans/register/] For more information, visit PorterQI.com [https://porterqi.com], or email Q4Us@porterqi.com.