Designing an AI-First Primary Care Practice from Scratch

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What if you could design a primary care practice from a blank canvas - AI at the front door, overhead at half the industry average, and every minute saved reinvested in the doctor-patient relationship? Dr. Zeshan Rajput is doing it. A physician, clinical informaticist, and MBA with 15+ years across EHR implementations and federal health IT strategy, he's now building New Hope Primary Care in Columbia, Maryland from the ground up. We dig into: 🏥 Dr. Rajput's #1 tip for growing a practice - design every patient touchpoint the way Disney would, and ask whether you'd want to be your own customer 🤖 The four-bucket framework for deciding what AI should and shouldn't touch - human only, human-first/AI review, AI-first/human review, and AI only ⚠️ Printers, passwords, policies - the three failure modes of every tech rollout, and why policy is the one most practices get wrong 📊 The #1 reason healthcare tech implementations underdeliver - and it's not the go-live, it's the optimization window that follows 💰 Targeting 25-35% overhead in a world where most practices run 65-80% - and the provider-only staffing matrix behind it 🔥 The hot take that might get him in trouble - which subspecialties of medicine could become AI-first first Resources mentioned: 👤 Guest: Dr. Zeshan Rajput, MD LinkedIn: https://www.linkedin.com/in/zrajput/ [https://www.linkedin.com/in/zrajput/] 🏥 New Hope Primary Care: https://newhopeprimarycare.com/?utm_campaign=talkie-podcast [https://newhopeprimarycare.com/?utm_campaign=talkie-podcast] 📚 Books mentioned: If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Fred Lee 🧠 Frameworks mentioned: The 4-bucket framework for AI vs human work - credit to Dr. Mark Kramer 📝 Also referenced: Talkie blog post - How Much Do Missed Calls Cost a Medical Practice? (with embedded calculator): https://talkie.ai/blog/how-much-do-missed-calls-cost-medical-practice/ [https://talkie.ai/blog/how-much-do-missed-calls-cost-medical-practice/] 🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg [https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg]

Physician-Founder on Adding a Digital Layer to Patient Care | Elizabeth Edens, MD

Most practices know they should be doing more with technology. Fewer have actually built it out. Dr. Elizabeth Edens - Founder of Health Meets Wellness and Medical Director at TouchCare Method - has. She joins Jakub to walk through what a fully digitized patient journey actually looks like in practice: a custom mobile app, an AI health coach, wearable integrations, and touchpoints that keep patients engaged between visits. Dr. Edens' specialty is weight management. The lessons apply to anyone trying to introduce software, AI, or remote monitoring into their patient experience. We discuss: 🏥 Dr. Edens' #1 tip for growing a healthcare practice - exploring how the energy of leadership sets the tone for every patient interaction ⏳ The most overlooked moments in patient care - and how to turn waiting room time into a win for your brand ✅ Why checklists aren't just for surgery - and how start-of-day prep shapes the entire practice ethos 📱 How a custom mobile app changed the way Dr. Edens manages patient care between visits ⚖️ Balancing high demand with longer, more intentional visits - and why going deeper can actually make follow-up smoother 💉 GLP-1 medications: what patients get wrong, what's missing from the media coverage, and what proper oversight looks like 🥦 The next frontier in weight management - addressing ultra-processed food 🤖 Lessons from rolling out an AI health coach adoption lesson 🔧 Build vs. buy: Dr. Edens' advice on white-labeling an existing medical app vs. building from scratch Resources mentioned: 👤 Guest: Dr. Elizabeth Edens LinkedIn: https://www.linkedin.com/in/elizabeth-edens-md-286a09154/ [https://www.linkedin.com/in/elizabeth-edens-md-286a09154/] Health Meets Wellness: https://www.healthmeetswellness.com/ [https://www.healthmeetswellness.com/] Touch Care Method: https://www.touchcaremethod.com/ [https://www.touchcaremethod.com/] 📚 Books mentioned: Seabiscuit - Laura Hillenbrand The Checklist Manifesto - Atul Gawande 🎲 Also mentioned: Terraforming Mars (Jakub's favorite board game) Timestamps: 0:00 Teaser: your energy sets the tone for your entire team — and your patients feel it the moment they walk in 1:50 Scaling Practice Management intro & meet Dr. Elizabeth Edens, Founder & Medical Director at Health Meets Wellness / TouchCare Method 3:36 Icebreaker: what does a perfect Saturday look like for Dr. Edens? 7:04 #1 tip for growing a healthcare practice: why every single moment in the patient experience matters 8:24 Turning wait time into value — how to make delays work for your practice instead of against it 10:25 Start-of-day checklists and the overlooked power of operational preparation 11:48 Building a genuinely cohesive team — why belief in the mission can't be manufactured 15:47 Inside Health Meets Wellness: balancing in-depth 1-on-1 care with high patient demand 18:04 How the Touch Care Method app creates meaningful touchpoints between visits 22:14 Tracking what patients actually eat and do — why data between visits changes the whole conversation 25:28 Driving patient adoption of health tech: removing friction and connecting habits to outcomes 28:33 Will every specialty have its own AI health coach? A look at where digital care is heading 31:34 Build vs. buy: why most practices shouldn't try to build their own patient app from scratch 35:40 Wearables, CGM, and body composition scales — the device stack powering Dr. Edens' practice 38:18 The next frontier in weight management: addressing ultra-processed food at the root 39:45 GLP-1 medications, misinformation, and what patients actually need to know before starting 47:00 Final advice for practice managers: identify your AI pain points and remove admin work first 49:09 Where to find Dr. Edens and the Touch Care Method app 🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg [https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg]

3 de abr de 202650 min

Designing an AI-First Primary Care Practice from Scratch | Dr. Zeshan Rajput, MD

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