Shop Shock: Retail After AI

Agentic Commerce: What's Real, What's Hype

Everyone is talking about Agentic Commerce, but few are separating reality from speculation. In this episode of Shop Shock we get into what retailers are actually implementing right now, why and what results they're already seeing. We also bring real evidence to the table of what real consumers are truly using, and where Agentic AI is driving some pretty incredible results (some incredibly good, one incredibly bad!). From AI powered product discovery, to the benefits of renting vs owning, we explore the first real wave of agentic commerce, with hype removed. If you're wondering if Agentic is a flash in the pan, this episode will tell you why it's not, and why it won't look like what the experts are expecting.

ESL & A.I. - When Stores Start Thinking

Electronic Shelf Labels promise smarter, faster, more dynamic stores, yet no retailer has yet to scratch the surface - or to fully implement across an entire chain. We take a realistic look at where ESLs deliver actual ROI, and where execution falls apart. ESL isn't for everyone, and even State legislators are butting into the conversation. Plus we have two most excellent Retail Be Crazies to share!

Retail + Culture: Celebrated vs. Commoditized

Is your favorite brand celebrating culture, or just cashing in on it? In this episode of Shop Shock, we dive deep into the uncomfortable reality of modern retail, where profound cultural events like Black History Month, Lunar New Year and Cinco de Mayo, are often viewed as seasonal sales rather than communities. How profitable is year-round cultural support really? Can AI help retailers capture the nuances of local cultures to capture hearts, minds and wallets of the fastest growing consumer segment in the U.S. And of course, Retail Be Crazy!!

Our A.I. Future: History's Pattern of Distruption

Featuring Special Guest: David Staley, Historian, Futurist and multi-book author. David is currently Associate Professor at Ohio State University, and a leading authority on digital history and future impacts of A.I. This fascinating conversation takes us through some surprisingly reassuring, and some less than reassuring scenarios for retail, society and civilization as we know it. David was awarded Best Freelance Writer for his "Next" futures column, and has authored several highly worthwhile reads, including "Visionary Histories", "Knowledge Towns: Colleges and Universities as Talent Magnets", "Historical Imagination", "Brain, Mind and Internet" A Deep History and Future", "Computers, Visualization and History" and "History and Future: Using Historical Thinking to Imagine the Future".

NRF Recaps & Store Walks

After spending 4 days in the Big Apple walking 12 miles a day, we saw some interesting things that portend a brighter - and very achievable - future for the retail industry. We also walked off the networking dinners with tons of great store tours and insights to share with you, complete with images. It's getting interesting out there!