The Dental Master Series Podcast

EP: 60 How to Get Patients to Consistently Give Testimonials

Please join my conversation with Dr. John Phillips. He was a guest for 10 previous episodes (Episode 5 - 15) and they were all fantastic. So many listeners have been begging me to have him back. In this episode we discuss the What, Why, Where, When, and How of getting a good testimonial from your patients. Learn about what a really good testimonial looks like. You may be surprised to find out that it’s not really about the doctor or the team. It’s about the patient’s story. Find out how to “rehearse” a patient to help them do a better testimonial. Learn about what it means to be the patient’s “guide” through the process. What questions should you ask? What the first question should always be, and why it doesn’t work as well if it is asked second - as is so often the case. Learn how you can create a “video second opinion” and why it’s so powerful. Learn about a game your team can play to help them get testimonials and have fun in the process. Getting a good or even great video testimonial can be done with a few simple steps done in the correct order. Roll, camera, action!

The Complexities and Confusion Surrounding Dental Insurance Reimbursement - It is Fixable! EP:59

Episode 59: Join in on my conversation with Cynthia Roberts from Dental Advocacy Group who help dentists and their teams to navigate and understand the complexities of dental insurance. Do you feel stuck in insurance? Do you even really know who you are in contract with? Learn about how insurance companies lease other fee schedules in order to pay you less and what to do about it. Is insurance participation hurting your profitability; and if so, how do you know how to figure it out? As in anything else in life, taking the complex and making it simple is always the right direction to take. So there is good news! It is fixable. The insurance confusion and complexity you may be finding yourself in the middle of can be fixed. You can get more information and take a free assessment of your practice at DentalAdvocacyGroup.com, or you may reach out to Cynthia Roberts directly at croberts@dentaladvocacygroup.com

Using AI to See and Do More Dentistry EP:58

EP:57 Join me in my conversation with Dr. Parag Kachalia who is the Head of Clinical Practice for Overjet - an AI company based out of Boston, MA. Why does dentistry need AI now? Why would an experienced clinician need the help of AI in his/her office? How will your team adapt to AI in a way that is better for the patient and the practice? Does AI improve patient treatment acceptance? Learn how AI provides an objective communication tool that everyone can understand. AI can improve the insurance claim process with objective findings. CBCT analysis has just been approved by the FDA and now AI will be able to expand what’s possible with 3D imaging. AI generated treatment notes are coming based on recording your conversation with your patient and team. No more templates and going home late at night typing out all your notes for the day. Look into the not so distant future of dentistry and you will see more customer service for your patients while other things (that most team really don’t want to do) are taken care of by AI. To reach Dr. Parag Kachavia, you can find him on instagram @techdds To learn more about Overjet, you can go tohttps://info.overjet.com/

AI and Google Have Changed the Game to Get New Patients EP:57

EP: 57 Join me in my conversation with Patrick McDonald from RAMP - a dental marketing company. AI is changing the way patients search for and choose their dentist, and most dental practices don't even realize it's happening. There's a lot of hype, confusion, and even panic about AI, but there is an opportunity to get started so you're not left behind. Learn about how your Google Business Profile is now more important than ever, and what the right things need to be included in your profile. Google reviews are still important. Even more important is what you absolutely need to do with them. What needs to happen for potential patients to find you when they type in that they want the "best" dentist? Differentiation is more important than ever to help the right patients find you. Did you know ChatGPT can help you with your visibility, and it can help you evaluate your current website? Patrick can be reached at Patrick.McDonald@rampresults.com or (267)771-7172 or you can go to the RAMP website at www.rampresults.com.

Overwhelm isn't a Badge of Honor - It's a Barrier to Great Leadership EP:56

EP: 56 Join in my conversation with Dr Martin Mendelson as we discuss his upcoming book : One Move Makes All The Difference. Overwhelm and decision fatigue are very real issues for today's busy dentist. Thankfully, there are resources and tools available to help understand these issues and make "One Move" to make a difference. Hear how hope is not a plan. Learn how to make a "to do list" that you can easily take action on. Realize what is at the center of fear of failure, decision paralysis, and impostor syndrome. Making the question "How true is that?" an important question to ask - especially when you're blaming yourself. Understand that dentistry is not who we are, but only what we do. You've heard of the U.S. Constitution. What about a Culture Constitution? Did you know when success and happiness are compared, happiness actually comes first? Why having "pineapple" in your office could make an amazing change to the communications in your office. Even better, we talk about the "F Word" (no, not that one) and its impact on how we view the treatment we provide our patients, One Move Makes All The Difference will be published December 2, 2025