The Savvy Adjuster Podcast

How Adjusters Can Speed Up Hail and Wind Roof Claims with Donan On Demand

With spring storm season in full swing, adjusters handling hail and wind damage claims involving asphalt shingle roofs need ways to make the process easier. In this episode of The Savvy Adjuster Podcast, Alpine Intel Executive Vice President of Innovation Chris Scallion joins Sales Operations Manager Chris Nichols to discuss Donan On Demand, a new solution designed to streamline roof damage claims through faster assessments and engineer-backed reporting. Discussed in This Episode  * Challenges adjusters face with hail and wind roof damage claims * The inspiration behind Donan On Demand and how it addresses these concerns * How desk reviews provide actionable, engineer-stamped reports * Examples of integrating Donan On Demand into the claims process * The role of technology in supporting, and not replacing, licensed engineering expertise Learn More About Donan On Demand: https://bit.ly/4egSBcp [https://bit.ly/4egSBcp] Additional Resources * Alpine Intel Resource Page: https://bit.ly/4ec1x2R [https://bit.ly/4ec1x2R] * Donan Engineering: https://bit.ly/4eMyCCz [https://bit.ly/4eMyCCz] Additional Shingle Roofing Resources: * Article: Wind and Other Damage to Shingle Roofs: https://bit.ly/3OzKFJ0 [https://bit.ly/3OzKFJ0] * Article: Identifying Hail Damage to Asphalt Shingle Roofs: https://bit.ly/4vXbaZp [https://bit.ly/4vXbaZp] * eBook: Residential Roofing Fundamentals for Adjusters: https://bit.ly/4mUyBP0 [https://bit.ly/4mUyBP0] * Video: Donan On Demand Teaser: https://bit.ly/4cEdDAv [https://bit.ly/4cEdDAv]

Smoke and Fire Impacts to Business-Critical Equipment

In this episode of The Savvy Adjuster Podcast, we’re talking about the effects of smoke and fire damage on business-critical equipment. Host Chris Nichols welcomes back TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss concerns about smoke and fire damage claims and the fire damage restoration process. These include corrosive elements in smoke, how extreme heat impacts functionality, and the importance of quickly stabilizing equipment. Listeners will gain insights into how degreed engineers can differentiate between repairable equipment and a total loss, factoring in everything from fire suppression system damage to business interruption. Discussed in This Episode * How smoke and fire contamination damages business-critical equipment * The scientific process of wipe sampling to identify contamination levels * How damage can also be caused by fire suppression systems and firefighting efforts, introducing water, chemicals, and debris * Key actions adjusters and insureds should take to evaluate losses * The importance of timeliness to prevent further equipment deterioration and control costs * Stories from the field detailing unique and challenging smoke and fire claims, including explosions and widespread corrosion events Additional Resources * Alpine Intel Resources Page: https://bit.ly/4pKAXRg [https://bit.ly/4pKAXRg] * TechLoss Consulting & Restoration: https://bit.ly/45eWIjN [https://bit.ly/45eWIjN] Additional Resources About Smoke and Fire Damage Claims: * Article: Equipment Restoration Following Fire and Water Losses: https://bit.ly/4s00MOH [https://bit.ly/4s00MOH] * Article: From FNOL to Resolved: Steps for Business-Critical Equipment Claims: https://bit.ly/3MGrdZJ [https://bit.ly/3MGrdZJ] * Guide: The Impact of Heat on Equipment: https://bit.ly/3My1Kld [https://bit.ly/3My1Kld]

Drilling Into What To Do With Dental Equipment Claims

It’s time to drill down into the nuances of dental equipment claims with The Savvy Adjuster Podcast. When a peril impacts a dental office, the damage can extend beyond the patient chair. Host Chris Nichols is joined by TechLoss Consulting and Restoration Corporate Vice President Bob Karbin and Vice President of Engineering Mikey Minor to discuss the wide array of specialized equipment that can be compromised. They explore the common causes of loss, from water and smoke damage to power surges, and outline the critical first steps adjusters should take to mitigate further damage.  Discussed in This Episode * The full range of equipment found in a dental office, including specialized lab and operatory tools * Common perils that impact sensitive equipment, such as water, smoke, power surges, and physical impact * Critical first steps and best practices for adjusters to follow when receiving a dental equipment claim to prevent further damage * The role of wear and tear and how degreed engineers can differentiate it from other causes of loss * The restoration and cleaning process for contaminated equipment to return it to pre-loss condition * Options for securing equipment to minimize business interruption for the insured * Real-world examples and stories from the field of complex dental equipment claims Additional Resources * Alpine Intel Resources Page: https://bit.ly/44LMUNZ [https://bit.ly/44LMUNZ] * TechLoss Consulting & Restoration: https://bit.ly/4pIjjNB [https://bit.ly/4pIjjNB] Additional Dental Equipment Claims Resources: * Article: Drilling into Dental Equipment Claims: Perils and the Assessment Process: https://bit.ly/3MAr9ud [https://bit.ly/3MAr9ud] * Guide: Dental Equipment Assessment and Restoration: https://bit.ly/48LZM9c [https://bit.ly/48LZM9c] * Case Study: Dental Equipment Claim: https://bit.ly/44KGOxj [https://bit.ly/44KGOxj]

More Than Lightning: Other Perils Found in Electrical Equipment Claims

Lightning and surge are often linked with electronics failures, but other perils might be playing a role. Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson rejoin Alpine Intel Sales Operations Manager Chris Nichols on The Savvy Adjuster Podcast to discuss other causes of loss that lead to electrical equipment failures. Discussed in This Episode  * Water damage to electronics * Weather-related perils * What to do when policyholders report the cause of loss as “unknown” Additional Resources  * Alpine Intel Resource Page: https://bit.ly/4qOGNlD [https://bit.ly/4qOGNlD] * StrikeCheck: https://bit.ly/47RiryK [https://bit.ly/47RiryK] Additional Electronics Resources: * Guide: Water Damage to Electronics: https://bit.ly/3XnCf88 [https://bit.ly/3XnCf88] * Article: StrikeCheck Electrical System Assessment Tools of the Trade: https://bit.ly/3WPFEMM [https://bit.ly/3WPFEMM] * Guide: Weather Impacts to Electronics Claims: https://bit.ly/47M9OWb [https://bit.ly/47M9OWb]

Claimed Residential Electrical Equipment You Shouldn’t Ignore

The Savvy Adjuster Podcast returns with a look at various types of residential electrical equipment frequently found in claims. Alpine Intel Sales Operations Manager Chris Nichols is joined by Alpine Intel Executive Vice President of Specialty Assessments Paul Whitmore and Alpine Intel’s Strategic Sales Development Manager Chris Tomlinson, who each have an extensive history in the insurance industry. Listen as they discuss electronics that may fail during the cooler months and what perils, including water damage, might be affecting them. Discussed in This Episode  * Outdoor residential electrical equipment often included in claims (including outdoor entertainment systems!) * Perils that impact electrically powered equipment in the summer months, such as lightning, and how causes of loss might shift with cooler temperatures to include fire, freezing conditions, and others * When repairs may be most appropriate versus a replacement * Why pools and hot tubs might still be included in winter claims * Water damage to electronics, its causes, and its impacts * Interesting electronics claims stories Additional Resources  * Alpine Intel Resource Page: https://bit.ly/42UM00Y [https://bit.ly/42UM00Y] * StrikeCheck: https://bit.ly/49liPb8 [https://bit.ly/49liPb8] Additional Electronics Resources: * Guide: Outdoor Electronics: Your Guide to Perils, Damages, and Assessments: https://bit.ly/4oIh2S8 [https://bit.ly/4oIh2S8] * Article: Even Hot Tubs Don’t Like Cold Weather: https://bit.ly/4ofuDQY [https://bit.ly/4ofuDQY] * Guide: Preparing for Winter Electrical Fire Claims Guide: https://bit.ly/4obu2zV [https://bit.ly/4obu2zV]