The Shopify Growth Podcast by StoreBuilt
Acquiring a new customer costs 5x more than keeping an existing one. And yet most Shopify stores spend almost nothing on what happens after the sale. In this episode, Yavuz shares a real story from a UK beauty brand with a 14% repeat customer rate — well below the UK average of 28%. Three changes later, they hit 22% in six weeks. Same products, same ads, same prices. The sale isn't the finish line. It's the starting line. What you'll learn: - Why 86% of customers were leaving and never coming back - The post-purchase email that increased second purchases by 45% - How a simple loyalty programme took repeat rate from 10.7% to 50% - Why retention is where profitable growth actually lives in 2026 Free store audit: storebuilt.co.uk Email: info@storebuilt.co.uk #ShopifyUK #EcommerceUK #CustomerRetention #StoreBuilt #ShopifyTips #RepeatCustomers
9 episodios
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