The Think Factory Podcast

Will Francis, Executive Director, National Association of Social Workers, Texas and Louisiana Chapters

In this episode of the Think Factory Podcast, Will Francis, Executive Director of the National Association of Social Workers across Texas, Louisiana, and Oklahoma, shares insights from his journey across frontline social work, government relations, and executive leadership. He reflects on how firsthand exposure to client challenges led him toward advocacy and ultimately into guiding one of the region’s key professional social work associations. Throughout the conversation, he highlights the importance of collaboration across disciplines, communities, and political perspectives, emphasizing that meaningful systems change in behavioral health and social policy only happens when diverse stakeholders come together. Will also explores some of the most pressing issues facing the social work profession today, including workforce reclassification efforts, access to education and professional funding, and the growing role—and limits—of AI in therapeutic spaces. He discusses the balance between innovation and ethical boundaries in mental health care, the ongoing fight for human rights and behavioral health equity, and the importance of self-care in emotionally demanding work. Closing the discussion, he underscores the need for steady, values-driven leadership in uncertain times and shares why staying grounded in community, purpose, and long-term thinking is essential for those working to strengthen both the profession and the systems it serves.

Marc Raad, President, and Stan Carmichael, Director of Special Projects, Significans Automation

This episode of the Think Factory Podcast features Marc Raad, President, and Stan Carmichael, Director of Special Projects, Significans Automation, as they discuss how the company is reshaping automation across the print, packaging, agency, and brand industries. The conversation focuses on how disconnected “islands of automation” can be unified through integration, enabling seamless data flow, reducing manual touchpoints, and eliminating costly errors. Drawing on decades of combined experience in software and manufacturing, Mark and Stan explain how Significans helps organizations connect disparate systems into cohesive, high-performance workflows. The discussion also explores how companies move from fragmented processes to fully mapped, future-state automation strategies tailored to their operations. From identifying bottlenecks and inefficiencies to building phased, ROI-driven transformation roadmaps, Significans takes a hands-on approach to improving productivity and scalability. The episode also touches on the evolving role of AI in automation—highlighting its current limitations, emerging capabilities, and its place as a powerful supporting tool within broader digital transformation efforts. Disclaimer [https://www.ogcsolutions.com/legal-disclaimer/]

Jon Congdon, Product Consultant/Co-Owner, Skandacor

In this episode of the Think Factory Podcast features John Congdon, Global Channel Partner Manager at Skandacor, sharing insights on how print embellishment is transforming packaging, direct mail, and branded materials. With over 20 years in the industry and a global footprint, Skandacor is helping print producers move beyond standard CMYK output through technologies like digital foiling, lamination, and 3D effects. John explains how these capabilities create more engaging, tactile, and visually impactful products that capture attention and elevate brand perception in competitive markets. The conversation also explores the strong business case behind embellishment, including rapid ROI, increased profitability, and the shift toward short-run, personalized print. As consumer expectations continue to evolve—driven in part by premium packaging and “unboxing” experiences—print providers have new opportunities to differentiate and add value. John highlights how Skandacor’s accessible, easy-to-use solutions are empowering both small and large producers to unlock new revenue streams and rethink what’s possible in modern print. Disclaimer [https://www.ogcsolutions.com/legal-disclaimer/]

Robert Parker, Owner, Label King

In this episode of the Think Factory Podcast features Robert Parker, owner of Label King, a company that has achieved 24 consecutive years of steady growth in the label manufacturing industry. Robert shares the story behind Label King's humble beginnings—starting with a single machine and employee—and how identifying gaps in the packaging supply chain led to long-term success. The discussion also explores major industry shifts, from advances in digital printing to the upcoming transition from UPC codes to QR-based systems, and what these changes mean for brands and manufacturers alike. At the heart of the conversation is a deeper look at company culture as a driving force behind sustainable growth. Robert explains how employee retention, internal development, and a strong sense of pride in craftsmanship have helped Label King build lasting customer relationships and maintain consistent quality. From fostering team engagement to navigating expansion into new markets like Salt Lake City, this episode highlights why investing in people—not just technology—remains one of the most effective strategies for long-term business success. Disclaimer [https://www.ogcsolutions.com/legal-disclaimer/]

John Helline, CEO, BindTech

On this episode of the Think Factory Podcast, we sit down with John Helline, CEO of BindTech, to explore how a five-generation bookbinding legacy has evolved into a modern, multi-location platform focused on innovation and specialty manufacturing. What began as a single trade bindery acquisition has grown into a nationwide operation known for high-end book production, premium packaging, and advanced finishing techniques like edge printing, embossing, and leather work—helping brands stand out in a crowded, commoditized market. Beyond operations, John shares the leadership philosophy driving BindTech’s success, emphasizing team empowerment, cultural integration across acquisitions, and fast, decentralized decision-making. He highlights the importance of staying nimble in a rapidly changing industry and outlines the company’s vision to deliver fully integrated, end-to-end solutions—from design to distribution—while continuing to invest in people, technology, and differentiated capabilities. Disclaimer [https://www.ogcsolutions.com/legal-disclaimer/]