The Coach Approach in Clinical Practice: How Small Dialogues Spark Big Shifts in Patient Outcomes | Episode 114

The Coach Approach in Clinical Practice: How Small Dialogues Spark Big Shifts in Patient Outcomes | Episode 114

What if the #1 cause of clinician burnout and patient non-adherence is the same problem? In this episode, Dr. Lillian Liang Emlet and master certified coach Hélène Thériault [https://www.linkedin.com/in/helene-theriault/] reveal how shifting from a "fix-it" expert mindset to a coach approach — doing with patients instead of for them — can transform clinical outcomes, reduce burnout, and change healthcare culture one small conversation at a time.  Chapters & Time-Stamps 00:55 Meet Helene Thierault 02:40 Two Turning Points 07:17 Backpack Burnout Metaphor 12:09 With Not For Mindset 15:22 Coach Approach Explained 20:18 Dive Program Levels 25:21 Hardest Habits to Break 28:34 One Tiny Clinic Shift 33:15 Make a Request Technique 36:52 Results and Success Stories 39:28 Resources GUEST Hélène Thériault, MCC, OT - Registered Occupational Therapist, Master Certified Coach (ICF), Clinical Instructor at the University of British Columbia, and founder of Function First Coaching [https://www.functionfirstcoaching.com/]— creator of the Dive Into a Coach Approach certification, training hundreds of healthcare professionals across North America. 🌐 Function First Coaching [https://www.functionfirstcoaching.com/]   REFERENCES * 📄 The Symmetry of Failure — whitepaper by Hélène Thériault (60% burnout = 60% patient non-adherence) * 🎓 Dive Into a Coach Approach [https://diveintoacoachapproach.com/transforming-healthcare-coaching/] — micro-credentialing program (Level 1: 12 hrs self-paced) https://diveintoacoachapproach.com/transforming-healthcare-coaching/ [https://diveintoacoachapproach.com/transforming-healthcare-coaching/] *   * 🗣️ VitalTalk [https://vitaltalk.org/] — communication skills training * 🌐 International Coaching Federation (ICF) [https://coachingfederation.org/] — coaching credentialing body * 📧 podcast@transforminghealthcarecoaching.com Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

The After Shock of Healing with Dr. Rana Awdish | Episode 113

Dr. Rana Awdish, critical care physician and author, joins Dr. Lillian Liang Emlet to discuss why surviving illness and truly healing are not the same — and how reconnecting with your body can save your life.   Chapters and Time-stamps 00:58 Meet Dr Rana Awdish 02:38 When Medicine Breaks Down 05:18 Shame and Bad Bodies 06:12 Changing the Culture 08:36 New Generation Boundaries 11:01 Reinhabiting the Body 13:41 Body Wisdom and Cancer 16:39 One Practice This Week 18:57 Pain and the Stories 20:16 Bedside Presence Skills 23:19 Leaders and Long Healing 26:09 Pandemic Simplicity Lessons 27:27 Embracing Uncertainty 29:01 Community and Closing GUEST Dr. Rana Awdish, MD [https://www.linkedin.com/in/rana-awdish-a40362b3/] — Pulmonologist & Critical Care Physician, Henry Ford Health System; Medical Director of Care Experience; author of In Shock and After Shock (St. Martin's Press).    REFERENCES 📘 After Shock: Learning to Reinhabit My Body After Illness [https://www.ranaawdishmd.com/] — St. Martin's Press, June 16 📘 In Shock [https://www.ranaawdishmd.com/] — Rana Awdish 🗣️ VitalTalk 🌐 ranaawdishmd.com [https://www.ranaawdishmd.com/] 📧 podcast@transforminghealthcarecoaching.com [podcast@transforminghealthcarecoaching.com]     Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

Teams Thinking Within the System with Gillian Faith | Episode 112

In this episode, co-hosts Klaus Grim and Gillian Faith explore why healthcare teams struggle to see themselves as part of a larger system — and how shifting from blame to curiosity, fostering psychological safety, and embracing systemic team coaching can unlock stronger communication, collaboration, and wellbeing across every level of care.    Discover how a future-focused, outside-in coaching approach helps healthcare teams break hierarchical barriers, amplify silent voices, and lead with both effectiveness and wellbeing at the forefront.   Chapters & Time-stamps 00:43 Why Teams Feel Stuck 02:09 Communication And Hierarchy 04:26 Seeing The Bigger System 07:49 Energy And Self Leadership 09:43 From Blame To Questions 13:27 What Team Coaches Do 17:07 Psychological Safety Matters 20:30 Changing Meeting Dynamics 23:21 Future Focused Teamwork 25:19 Leadership Needs Wellbeing 26:45 Invitation And Next Steps   Gillian Faith [https://www.linkedin.com/in/gillian-faith/] — Occupational Therapist, Healthcare Leader, HR Professional & Certified Mediator. Gillian brings extensive clinical and leadership experience across healthcare teams, with expertise in communication, team dynamics, and psychological safety.   Klaus Grim [https://www.linkedin.com/in/klausgrim/] — Frontline Emergency Medicine PA & Systemic Team Coach. Klaus practices at the bedside while coaching healthcare teams, bringing a dual lens of clinical practice and team development.   Both are coaches at Transforming Healthcare Coaching, founded by Lillian Liang Emlet, a critical care ER physician, simulation educator, and healthcare leadership coach.   📚 References & Resources Amy Edmondson [https://www.linkedin.com/in/amycedmondson/] — Researcher on psychological safety in healthcare teams; her studies found that higher-performing teams reported more mistakes because they discussed and learned from them openly. Energy Leadership (iPEC) [https://www.energyleadership.com/] — Framework on catabolic vs. anabolic energy referenced throughout the episode. Transforming Healthcare Coaching [https://transforminghealthcarecoaching.com/] — Book a discovery call: transforminghealthcarecoaching.com Related episode: Lillian's previous episode on Psychological Safety featuring Amy Edmondson [https://www.youtube.com/watch?v=rnEFHHthaSA]   Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

Self-Leadership Critical to Unlocking Growth with Dusty Holcomb | Episode 111

In this episode, Lillian sits down with Dusty Holcomb, founder & CEO of the Arcqus Group, to explore why leadership is a learned behavior — and why it starts with leading yourself. They cover the critical difference between leadership and management, how healthcare professionals can find agency even early in their careers, and Dusty's five questions to connect purpose to performance: Why are we here? Where are we going? How do we get there? How do I fit in? What's in it for me? Dusty also shares his practical "rhythms of success" framework and his free My Rules of Engagement playbook + DISC assessment at myrulesofengagement.com.   Chapters and Time-Stamps 00:00 Leadership Is Learned 00:37 Meet The Guests 01:36 Scaling Leadership Impact 03:07 Lead Yourself First 07:04 Agency Without A Title 09:21 From Reactive To Proactive 12:23 Self Care Is Leadership 14:38 Five Questions For Clarity 16:45 Purpose Vision Plan Fit 24:27 Rhythms Of Success 31:42 Permission To Say No 34:07 Resources And Farewell   Key Takeaways Leadership is influence — not a title or position Self-leadership isn't selfish; it fuels authentic impact on others The 5 Questions every leader must answer for their team: Why are we here? Where are we going? How do we get there? How do I fit in? What's in it for me? Build Rhythms of Success — daily (5–7 min), weekly, quarterly, and annual check-ins Give yourself permission to say no to protect your highest-value work   Guest: Dusty Holcomb [https://www.linkedin.com/in/dustyholcomb/] Founder & CEO, Arcqus Group — executive coaching & leadership consulting 26+ years senior executive experience across operations, marketing & multi-billion dollar organizations Website: arcqusgroup.com [https://arcqusgroup.com/]   Free Resource Mentioned 📘 My Rules of Engagement — a free leadership clarity playbook + DISC assessment 🔗 https://dustyholcomb.com/ [https://dustyholcomb.com/]    References John Maxwell: "Leadership is influence — nothing more, nothing less." Saint Francis of Assisi on walking your talk Harvard study: Only 5% of employees can articulate their organization's strategy Gen Y/Z research: 76% would leave for purpose-aligned organizations   Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

Creating Community with Dr. Zhen Chan of Grapevyne | Episode 110

What happens when a pediatrician gets tired of doctors feeling alone in medicine? He builds a community. In this episode, host Lillian Liang Emlet sits down with Dr. Zhen Chan — pediatrician, MD MBA, and founder of Grapevyne — to explore physician burnout, professional isolation, and how peer-driven communities can restore physician autonomy and career fulfillment.   Chapters & Time-stamps 0:00 — Intro & Teaser 1:51 — Welcome & Guest Bio 2:52 — Conversation Begins 3:09 — Building Community in Residency 5:07 — The Connector: Phi Delta Epsilon Story 6:58 — Post-Pandemic Isolation & Lost Community 8:59 — The MBA Lens: Seeing Medicine Differently 11:19 — Physician Isolation & Lost Autonomy 12:30 — Financial Literacy Gap in Medical Training 14:13 — What Is Grapevyne & Why It Exists 15:36 — Who Grapevyne Is For 17:37 — Business Culture of Support vs. Medicine 20:43 — Convincing Skeptical Doctors to Join 22:23 — Networking Tips: Always Ask for a Connection 24:43 — Physician Coaching & Grapevyne 26:37 — Community Stories: Real Impact 28:58 — Vision: A Clearinghouse for Physician Education 31:54 — Final Advice: Don't Go Through It Alone 33:20 — How to Find Grapevyne    Topics Covered: Why physician professional isolation drives burnout and loss of autonomy How an MD MBA lens reshapes how doctors see healthcare systems Building Grapevyne: from idea to a global peer-powered physician community Practical networking tips for busy clinicians (once every two months = 6 new connections/year) Why physician coaching is finally becoming normalized in medical education The power of warm introductions and community-driven career transitions    👨‍⚕️ Dr. Zhen Chan [https://www.linkedin.com/in/zhenmd/] Board-Certified Pediatrician | Founder & CEO, Grapevyne MD MBA, University of Miami; Pediatrics Residency, New York Presbyterian Pediatric venture capital, quality improvement, healthcare advocacy Grapevyne.health [https://www.grapevyne.health/] (free to join) Instagram: @Zhen_MD [https://www.instagram.com/zhen_md/] | TikTok: @ZhenMD [https://www.tiktok.com/@zhenmd] | LinkedIn: Zhen Chan MD [https://www.linkedin.com/in/zhenmd/]   Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify  [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. [https://transforminghealthcarecoaching.com/contact/] Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.