EP 12 - 10 Years of Insurance Industry Secrets | Varun Kaushik
How Insurance Marketing Actually Works: 10+ Years of Industry Insights with PolicyBoss CMO
Building trust in a skeptical market takes more than flashy ads. In this deep-dive episode, Varun Kaushik shares how he's transformed insurance marketing at PolicyBoss over the past decade, moving from pure B2C to B2B2C, scaling a 40,000+ agent network across 800+ PIN codes, and discovering why traditional marketing channels still outperform the latest trends.
In this episode of Velocity: Performance Marketing Podcast by Hawky, we spoke to Varun Kaushik, Chief Marketing Officer at PolicyBoss and a marketing veteran with 18+ years across IT, B2B SaaS, and InsurTech. Varun leads marketing for one of India's largest insurance broking platforms, managing the critical bridge between business, technology, and customer experience.
KEY TOPICS COVERED:
* 00:05 - Introduction: Varun's versatile marketing journey across B2B, B2C, and B2B2C
* 01:45 - From IT to Insurance: Why Varun made the contrarian career move 10 years ago
* 05:04 - PolicyBoss's unique positioning: Comparison, convenience, and trusted advisory
* 09:12 - The POSP model explained: How sub-broking transformed insurance distribution
* 12:40 - Trust as the defining factor in insurance vs other financial services
* 18:25 - Brand vs Performance Marketing: When PolicyBoss chose performance-first
* 22:30 - Multi-channel vs Omni-channel: Why insurance needs different personas per channel
* 28:15 - The creative bottleneck: Why 200+ creatives/month aren't enough
* 32:40 - Attribution challenges in insurance's long buying cycle (6-12 months)
* 38:20 - Why celebrity endorsements don't work as well as customer testimonials
* 43:15 - Regional marketing strategy: Scaling across 800+ PIN codes
* 47:30 - The brand awareness mistake most insurance companies make
* 52:45 - Why SMS and email are resurging as marketing channels in 2025
* 57:22 - Rapid Fire: Customer testimonials vs celebrity endorsements
Meet Surender (Host & Co-Founder at Hawky): https://www.linkedin.com/in/say2surender/ [https://www.linkedin.com/in/say2surender/]
Meet Varun Kaushik: https://www.linkedin.com/in/varunkaushik82/ [https://www.linkedin.com/in/varunkaushik82/]
PolicyBoss: https://www.policyboss.com/ [https://www.policyboss.com/]
About Hawky
A creative intelligence platform that transforms marketing guesswork into data-driven success. From Ad Creative Analysis to AI-powered optimization, we help B2C brands and agencies achieve higher ROAS and predictable campaign performance.
Ready to scale your creative production like the pros? Book a Demo [https://hawky.ai/get-demo]
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