Vital Signs: Risk and Insurance for Healthcare

Like any relationship, the effort to maintain a therapeutic and respective connection between provider and patient takes effort and time. And like any connection between two parties, the relationship can reach a point of disruption or challenge. Ideally, working through the rough patches is the desire. Circumstances may reach a point though where the differences are too far apart, the bond broken and mutual respect lost. All efforts to resolve the matter have been exhausted. As the song goes “breaking up is hard to do."   In this episode, we delve into the ethical, legal and practical aspects of ending the physician-patient relationship. Healthcare professionals will gain insights into best practices, guidelines and strategies to ensure a respectful and smooth transition. We'll explore ways to minimize risks while upholding the highest standards of patient care.

This session is a key installment in our podcast series, which is specifically designed to support healthcare providers as they navigate the rapidly changing world of telemedicine. Our knowledgeable podcast host and guest will explore a range of topics, including the latest best practices for implementing telemedicine programs, effective risk management strategies and innovative solutions to common challenges. Whether you're new to telemedicine or looking to enhance your existing program, this episode offers valuable insights and practical advice to help you succeed in this evolving field.

Tune in to our podcast as our host and expert guests dive deep into the complexities of responding to medical board complaints. We'll cover the legal frameworks, ethical considerations and emotional challenges involved in these situations.  Discover practical strategies for navigating the complaint process and learn how to transform what might seem like a daunting ordeal into a valuable opportunity for personal and professional growth. Whether you're a healthcare professional facing a complaint or simply interested in the topic, this episode offers insights and advice to help you handle these issues with confidence and resilience.

When it comes to refusal of care, the intersection of risk management, ethics and law becomes crucial. Healthcare providers must navigate the delicate balance between respecting patient autonomy and ensuring patient safety. This involves understanding the reasons behind a patient's refusal, which can range from fear and anxiety to cultural or personal belief. From a risk management perspective, healthcare organizations must implement strategies to mitigate potential adverse outcomes. This includes thorough documentation, clear communication with patients and involving multidisciplinary teams to address the refusal comprehensively. In today’s podcast, the host and guests will explore these complexities through detailed case studies, highlighting real-world scenarios where healthcare providers have successfully managed refusal of care. They will discuss best practices, common challenges and the importance of a collaborative approach in ensuring both patient rights and safety are upheld.

Silence is not always golden, particularly after a serious safety event occurs. Patients and family frequently describe the experience of previously friendly and forthcoming care team members suddenly backing away after a bad outcome. Host Joan Porcaro is joined again by experts Karen Kolega, Chief Nursing Officer for PeriGen and Debbie Ketchum, Clinical Engagement Executive for PeriGen, who highlight the importance of communication and disclosure following a serious safety event – easing the impact to the patient while also reducing the risk of liability for the provider.