Bank On It

Turning transactions into trust

Capitec is using retail innovation and diversification to deliver real client benefits, drive financial inclusion and future-proof itself. In this episode, Karan sits down with Basani Maluleke, Personal Banking executive at Capitec, to explore how the bank is systematically dismantling its biggest operational challenge — branch queues — by turning supermarket till points into banking hubs and using data as a roadmap for financial inclusion.

The money mistakes costing people millions

The world of personal finance is often shrouded in complex jargon and overwhelming choices. Yet, one South African brand has managed to cut through the noise, making financial well-being more accessible. In the latest episode of the popular video and podcast series Bank on it, renowned financial education influencer Koshiek Karan sits down with independent certified financial planner Johann Peens (JP) to discuss how to build long-term financial security. Peens is a board member of the Financial Planning Institute of South Africa and has 20 years’ experience in personal financial advisory.

Insight to action: How data drives Capitec’s client experience

Capitec's remarkable expansion isn't solely rooted in market disruption; it stems from a powerful diagnostic tool that translates millions of raw client interactions into precise, practical knowledge. In the latest episode of the popular video and podcast series Bank on it, Blessing Mgaga, the executive head of Client Experience Delivery, and Navashnee Moodley, the head of Client Experience, delve into the bank’s meticulously integrated listening ecosystem. This infrastructure enables Capitec to anticipate client needs, conduct daily product improvements and cultivate a robust wave of client support and advocacy.

Rethinking rewards for 24 million South Africans

The secret to running one of the largest financial services rewards programmes isn't complex tiers or hidden fine print - it's simplicity and transparency. In the latest episode of Bank on it, Kelly Goldsworthy, Head: Live Better at Capitec reveals that Capitec is actively disrupting the industry’s typical cost-driven complexity by making tangible, real-world value accessible to all 24 million of the bank’s clients.

Turning data into defence against fraud

The future of financial security is being decided right now, not just by firewalls, but by advanced data structures that map criminal networks. In the latest episode of Bank on it, Nick Harris, head of Financial Crime, Risk Management at Capitec, revealed the bank’s pioneering adoption of graph databases - a technology the bank affectionately call the "spider web" - to pre-emptively stop sophisticated fraud rings and protect consumers before they even become victims.