The Hivemind Podcast

33 The Essentials: Spa & Wellness

Spa and wellness has become one of the most nuanced categories in luxury travel, and this episode unpacks how Travel Advisors can better qualify what clients actually mean when they ask for a spa day, a wellness reset, or a more immersive health-focused stay. Kate Sullivan, co-founder of Anthology Travel Group, joins the conversation to break down the wide spectrum of wellness experiences, from diagnostic retreats and structured wellness resorts to standout hotel spas and treatment-only setups. The discussion highlights how properties like Miraval, Canyon Ranch, Grand Velas, Chablé Yucatán, Salamander Middleburg, and The Ranch each represent different client fits, expectations, and planning considerations. Kate emphasizes the importance of asking better questions, understanding the physical spa environment, evaluating practitioner quality, and clarifying whether a client wants a treatment, a full spa experience, wellness programming, or sport-driven structure. Travel Advisors will come away with a clearer framework for matching spa and wellness offerings to the right client, setting expectations before arrival, and identifying when a spa is worth planning a trip around.

32 The Essentials: The Basque Country, Spain

Spain's Basque Country is a destination where gastronomy, coastal culture, mountain landscapes, and slow-paced discovery come together in a way that feels entirely distinct from the rest of the country. Sandra Sancho, Office Director Spain for Tempo VIP, shares her personal connection to the region and how travel advisors can better understand its geography, culture, and client fit. The conversation covers when to go, how to structure an itinerary across San Sebastián, Bilbao, La Rioja Alavesa, Navarra, and the French Basque Coast, and which experiences help bring the destination to life for clients. Sandra explores the region's Michelin-level dining scene, pintxos culture, cider houses, txakoli wineries, countryside stays, family-friendly farm experiences, and active options like hiking, biking, and coastal exploration. Travel advisors will walk away with a clearer sense of how to position the Basque Country as a layered, experiential Spain itinerary for clients who want food, nature, culture, and a more immersive pace.

31 The Stay Guide: Disney Hotels

Disney World’s deluxe hotels offer vastly different experiences depending on proximity, transportation, and how clients want to balance park time with resort time. In this episode, Travel Advisors Debbie Robinson and Danielle Schneider share firsthand insights from staying at and inspecting Disney’s top-tier resorts. They break down key properties including Grand Floridian, Polynesian, Contemporary, Beach Club, Yacht Club, BoardWalk Inn, Riviera, and Animal Kingdom Lodge, along with off-property options like Four Seasons Orlando and Evermore. The conversation highlights how factors like children’s ages, transportation preferences, and travel style shape the right hotel choice. From monorail convenience to villa-style flexibility, clear patterns emerge in how to position each property. Travel Advisors will walk away with a sharper framework for confidently matching Disney hotels to client needs. Links and Resources (Featured Hotels): * Grand Floridian Resort & Spa- https://disneyworld.disney.go.com/resorts/grand-floridian-resort-and-spa/ [https://disneyworld.disney.go.com/resorts/grand-floridian-resort-and-spa/] * Polynesian Village Resort - https://disneyworld.disney.go.com/resorts/polynesian-resort/ [https://disneyworld.disney.go.com/resorts/polynesian-resort/] * Contemporary Resort - https://disneyworld.disney.go.com/resorts/contemporary-resort/ [https://disneyworld.disney.go.com/resorts/contemporary-resort/] * Beach Club Resort - https://disneyworld.disney.go.com/resorts/beach-club-resort/ [https://disneyworld.disney.go.com/resorts/beach-club-resort/] * Yacht Club Resort - https://disneyworld.disney.go.com/resorts/yacht-club-resort/ [https://disneyworld.disney.go.com/resorts/yacht-club-resort/] * BoardWalk Inn - https://disneyworld.disney.go.com/resorts/boardwalk-inn/ [https://disneyworld.disney.go.com/resorts/boardwalk-inn/] * Riviera Resort - https://disneyworld.disney.go.com/resorts/riviera-resort/ [https://disneyworld.disney.go.com/resorts/riviera-resort/] * Animal Kingdom Lodge - https://disneyworld.disney.go.com/resorts/animal-kingdom-lodge/ [https://disneyworld.disney.go.com/resorts/animal-kingdom-lodge/] * Wilderness Lodge - https://disneyworld.disney.go.com/resorts/wilderness-lodge/ [https://disneyworld.disney.go.com/resorts/wilderness-lodge/]  * Four Seasons Resort Orlando - https://www.fourseasons.com/orlando/ [https://www.fourseasons.com/orlando/] * Evermore Orlando Resort - https://www.evermoreorlando.com/ [https://www.evermoreorlando.com/]

30 The Essentials: Cotswolds

The Cotswolds is far more than a countryside day trip from London, it is a sprawling region of villages, historic sites, and immersive experiences that reward a slower, more intentional pace. In this episode, luxury travel specialist Karen Gee shares her firsthand expertise guiding Travel Advisors through one of England’s most in-demand destinations. From structuring a seamless itinerary across the North and South Cotswolds to navigating logistics like driver guides, trains, and travel pacing, the conversation covers how to design a thoughtful, well-balanced stay. The episode also highlights standout experiences like private historic home visits, guided countryside walks, and hands-on culinary moments that bring the destination to life. Travel Advisors will walk away with a clear framework for positioning the Cotswolds as a multi-day destination and confidently crafting personalized itineraries that go far beyond the expected.

29 The Essentials: Family Friendly Hotels

Family-friendly hotels are often misunderstood, with many properties claiming the label without truly designing for how families actually travel. In this episode, Travel Advisor Lee Friedman of Mango Tree Travel shares firsthand insight into what makes a hotel genuinely work for families. The conversation dives into real-world considerations like room configurations, kids club quality, dining flexibility, and how hotel design impacts both parents and children. It also explores the gap between hotel marketing and on-the-ground reality, and how Travel Advisors can better evaluate properties beyond surface-level claims. Throughout, clear patterns emerge around what thoughtful hospitality looks like for families versus what simply checks a box. Travel Advisors will walk away with a sharper lens for identifying, positioning, and confidently recommending family-friendly hotels.