Leadership and CX Podcast

Building a Safer Digital World: Protecting Children in the Age of AI

Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a […]

The Map Has Changed: Rethinking CX Delivery Footprint in an AI-Driven World

For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer […]

Human at the Core: Building Connection, Culture, and CX in the Age of AI

As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are […]

Prickly Truths: Leadership Readiness in the Age of AI

AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more […]

Why Most AI Initiatives Fail & What Leaders Get Wrong

In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology […]