Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer

Louis Copeland on how service is their history

We chat to Irish legend, Retailer and Master Tailor, Louis Copeland to find out the secret to the iconic service at Louis Copeland and Sons, which is now celebrating 93 years in business. We delve into the history of the business empire and gain insight into Louis's fascinating work ethic. Louis shares his passion for his incredible team, the returning customer and reveals one renowned Irish retailer he admires greatly. Think suits, Think Louis Copeland!

Flowers.ie CEO, Benjamin Koop on superior service and uncompromising standards

We chat to Benjamin about how Flowers.ie [http://flowers.ie/] creates such superior service. We go behind the scenes to learn about their rigorous standards and game changing ways. We also discuss their recent innovative collaboration with the iconic Irish brand, Bewley's.  Benjamin’s passion for floristry is truly inspiring and his knowledge is abundant.

Brian Hanratty, Co-Owner of Happy Out on his award-winning café and the secret to extraordinary service

We chat to Brian about winning the 2024 Best Cafe in Ireland Award, how his inspiring partnership with Together Academy came about and his outstanding employee, Charlie O’Reilly who recently won the Employee Excellence Award at the Irish Restaurant Awards. Brian reveals the art of managing all three Happy Out locations (Dun Laoghaire Baths, Bull Island and Donnybrook) particularly the iconic Dun Laoghaire Baths. We discuss the loyalty and support of the local community and delivering extraordinary service. He also shares the innovative ways he achieves this. Brian has such a passion for service excellence and superior coffee which makes Happy Out the best of the best.

Karan Burke, Director of Ebano Balinteer on building a business empire and how she achieves and delivers exceptional service

We chat to Karan about her business journey and how her passion, values and high standards have shaped her incredibly successful businesses over the past 17 years. We talk about challenges, resilience, sacrifices she’s had to make to get where she is today and her extremely supportive family. Karan also tells us about the newly launched Japanese Head Spa, the art of creating magic moments for her loyal clients and the recent stunning refurb at Ebano. Karan’s passion and love for beauty and service shines through and she brings pure joy and kindness wherever she goes.

Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer

Laura tells us how it all started at Kelly’s, how the family have achieved outstanding service for generations and how their staff create those special little wow moments for guests.  There are almost 300 employees at Kelly’s so we delve into how they retain their talent and maintain such an unrivalled standard of service.  We also chat about whether Laura thinks there’s a hospitality crisis and how her own children would like to holiday at Kelly’s!  We were honoured to have Laura on the podcast to understand how Kelly’s have mastered service excellence. Kelly’s Resort Hotel & Spa  [https://www.kellys.ie/] Kelly’s Resort Instagram [https://www.instagram.com/kellysresort/]