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Service Pleaseee

Podcast von Anouska Kemple and Jenny Conlon Cooper

Englisch

Kultur & Freizeit

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Anouska Kemple and Jenny Conlon Cooper are here to raise the service game in Ireland. Their mission is to shine a light on businesses excelling in unwavering service and explore the reasons for their success. Each week they will be joined by incredibly inspirational and passionate guests who are delivering outstanding service in challenging times.  They are here to raise the roof and give you insight into how to achieve extraordinary service.   To find out more about Anouska and Jenny visit, servicepleaseee.com  If you would like to get in touch, you can send an email to servicepleaseee@gmail.com You can also follow on Instagram, TikTok, Facebook and LinkedIn

Alle Folgen

7 Folgen

Episode Brian Hanratty, Co-Owner of Happy Out on his award-winning café and the secret to extraordinary service Cover

Brian Hanratty, Co-Owner of Happy Out on his award-winning café and the secret to extraordinary service

We chat to Brian about winning the 2024 Best Cafe in Ireland Award, how his inspiring partnership with Together Academy came about and his outstanding employee, Charlie O’Reilly who recently won the Employee Excellence Award at the Irish Restaurant Awards. Brian reveals the art of managing all three Happy Out locations (Dun Laoghaire Baths, Bull Island and Donnybrook) particularly the iconic Dun Laoghaire Baths. We discuss the loyalty and support of the local community and delivering extraordinary service. He also shares the innovative ways he achieves this. Brian has such a passion for service excellence and superior coffee which makes Happy Out the best of the best.

4. Juli 2025 - 35 min
Episode Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer Cover

Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer

Laura tells us how it all started at Kelly’s, how the family have achieved outstanding service for generations and how their staff create those special little wow moments for guests.  There are almost 300 employees at Kelly’s so we delve into how they retain their talent and maintain such an unrivalled standard of service.  We also chat about whether Laura thinks there’s a hospitality crisis and how her own children would like to holiday at Kelly’s!  We were honoured to have Laura on the podcast to understand how Kelly’s have mastered service excellence. Kelly’s Resort Hotel & Spa  [https://www.kellys.ie/] Kelly’s Resort Instagram [https://www.instagram.com/kellysresort/]

20. Juni 2025 - 32 min
Super gut, sehr abwechslungsreich Podimo kann man nur weiterempfehlen
Super gut, sehr abwechslungsreich Podimo kann man nur weiterempfehlen
Ich liebe Podcasts, Hörbücher u. -spiele, Dokus usw. Hier habe ich genügend Auswahl. Macht 👍 weiter so

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