LLM or MD: Who Owns the Patient Journey?

LLM or MD: Who Owns the Patient Journey?

Ben Keneally, BCG’s Asia Pacific health care services leader, explains why AI is now many patients’ first stop — often before they see a doctor. He argues that pairing AI with personal health records improves outcomes and equity, and that health leaders, not LLMs, must shape how this shift unfolds. You’ll Learn: Why AI is becoming the default first step in care, especially in markets with limited access to clinicians How pairing AI with personal health records improves treatment compliance and catches errors earlier Why driving AI into end-to-end care pathways takes leadership, not just frontline experimentation Learn More: BCG’s Latest Thinking on the Health Care Industry: https://on.bcg.com/4w2MmPt [https://on.bcg.com/4w2MmPt] Consumers Are Ready for AI-Enabled Health Care. Health Systems Need to Be, Too.: https://on.bcg.com/4vo2ZDX [https://on.bcg.com/4vo2ZDX] Chapters (0:00) The Biggest Health Care Shift in Centuries (1:47) How Is AI Being Used in Health Care Today? (2:23) Where Is AI Adoption Highest, and What Does That Tell Us? (3:29) Does AI Create a Two-Tier Health System? (4:55) What's Next for AI Agents? (6:51) Where Are the Biggest Opportunities: Diagnosis, Navigation, or Appointments? (8:13) The Health Care System AI Could Build (9:56) Does Your Health System Need Its Own AI? (11:36) The Danger of Inaccurate Health Advice (12:53) What Role Does Trust Play? (13:52) How Are Health Care Organizations Shaping This Shift Today? (14:47) AI Alone Won't Transform Health Care (15:49) Who Is Responsible When AI Gets Health Care Wrong? (17:22) Who Owns the Patient Relationship? (18:29) Is the Shift to AI in Health Care Inevitable? (19:49) Is It AI Plus Clinicians or AI Replacing Clinicians? Meet the Expert Ben Keneally, BCG Managing Director & Partner: https://on.bcg.com/4woTTbc [https://on.bcg.com/4woTTbc] Listen to Other Episodes of The So What from BCG podcast YouTube | https://youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0&si=plXqe7-YNzbG56U8 [https://youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0&si=plXqe7-YNzbG56U8] Apple | https://podcasts.apple.com/us/podcast/the-so-what-from-bcg/id1591194141 [https://podcasts.apple.com/us/podcast/the-so-what-from-bcg/id1591194141] Spotify | https://open.spotify.com/show/2NSVR7qrAyZ4CaGsnknbBk?si=1d846c2af8784923 [https://open.spotify.com/show/2NSVR7qrAyZ4CaGsnknbBk?si=1d846c2af8784923] Other platforms | https://lnk.to/so-what-general-show12 [https://lnk.to/so-what-general-show12] Follow BCG https://www.bcg.com/ [https://www.bcg.com/] LinkedIn | https://www.linkedin.com/company/boston-consulting-group [https://www.linkedin.com/company/boston-consulting-group] This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

AI Is Ready for Government. Is Government Ready?

Governments are racing to deploy AI. Most have the foundations, but struggle to translate them into faster, smarter execution without losing public trust. BCG's Miguel Carrasco and Daniel Selikowitz break down what separates the countries getting this right from those still stuck — and what every leader can take from their example. You’ll Learn: Why AI governance frameworks are quietly becoming the biggest barrier to AI deployment How to tell the difference between necessary caution and unnecessary bureaucracy How and why some countries are already getting AI governance right Learn More: Trust Imperative 5.0: https://on.bcg.com/3QO3fOm [https://on.bcg.com/3QO3fOm] BCG’s Latest Thinking in Public Sector: https://on.bcg.com/4f69kis [https://on.bcg.com/4f69kis] Meet the Experts Miguel Carrasco, BCG Managing Director & Senior Partner: https://on.bcg.com/4gGH8Uz [https://on.bcg.com/4gGH8Uz] Daniel Selikowitz, Managing Director & Partner: https://on.bcg.com/4oMRKTY [https://on.bcg.com/4oMRKTY] Watch The So What from BCG on YouTube: https://www.youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0 [https://www.youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0] Chapters (0:00) AI Is Already in Government. Here's Where You'll Find It. (3:12) Public vs. Private: Why the Stakes Are Different (4:40) What Leaders Are Saying Across Industries (6:15) What Role Does Fear Play in AI Adoption? (8:14) Inside Governments Deploying AI (9:55) How Are Governments Governing AI? (11:56) How Do Countries Compare on AI Adoption? (13:37) Useful Caution Vs. Unnecessary Bureaucracy in AI Implementation (15:42) Who Is Keeping Pace with AI Innovation? (16:46) What Private Sector Leaders Can Learn from Governments (19:34) What Should Leaders Do Now? This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

Industry 4.0 Moves to the Great Outdoors

Industry 4.0 is moving beyond factory walls and into farms, forests, and fields. David Potere, a senior tech leader in BCG’s Industrial Goods and Climate Change and Sustainability practices, explores AI’s move into the outdoor world. Robotics and connected systems are changing how farming and other outdoor activities get done. You’ll Learn: Outdoor automation requires AI systems that can operate with constant uncertainty. Leaders should rethink long-held operating models as AI and robotics reshape how physical work gets done. The most valuable AI systems may be the ones that simplify complexity rather than add more dashboards. Learn More: David Potere: https://www.linkedin.com/in/davidpotere/ [https://www.linkedin.com/in/davidpotere/] What 1,000 Farmers Told Us About Tech Adoption: https://on.bcg.com/4euA76V [https://on.bcg.com/4euA76V] Climate-Smart Agriculture Needs a Better Yardstick: https://on.bcg.com/4ejIfH6 [https://on.bcg.com/4ejIfH6] David on the Climate Rising Podcast: https://podcasts.apple.com/us/podcast/david-potere-at-bcg-x-using-ai-satellites-in-climate/id1482781075?i=1000767537614 [https://podcasts.apple.com/us/podcast/david-potere-at-bcg-x-using-ai-satellites-in-climate/id1482781075?i=1000767537614] AI Foundation Model for Extreme Weather: https://on.bcg.com/4vKiwyz [https://on.bcg.com/4vKiwyz] Chapters 00:00 – How Will AI Impact Outdoor Industries? 04:26 –The Challenges of Taking Tech Outside 06:11– What Would a Farm That Thinks for Itself Look Like? 08:27 – Is AI Rescuing Agriculture? 10:55– Will AI Only Help Big Farms? 14:39 – Who Owns the Data? 16:16 – What Can Leaders Learn from the AI Outdoors? 18:51 – Next Steps to Truly Benefit from AI This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

Why Doomsayers Are Wrong About AI Job Loss

AI isn’t replacing jobs the way headlines suggest, but it is changing who keeps them. Greg Emerson, BCG’s global leader of technology and AI investing, explains why AI will reshape three to four times more jobs than it replaces. He argues that fears of mass unemployment are overblown and the real challenge for leaders is redesigning roles, workflows, and mindsets. You’ll Learn: The real risk: workers who don’t adopt AI will be replaced by those who do. How top performers will get more work, not less. Why leaders must move beyond tool adoption and fully reshape how work gets done. Learn More: Greg Emerson: https://on.bcg.com/43yhARM [https://on.bcg.com/43yhARM] AI Will Reshape More Jobs Than It Replaces: https://on.bcg.com/4uxhTs5 [https://on.bcg.com/4uxhTs5] BCG’s Latest Thinking on AI: https://on.bcg.com/4wWwHC9 [https://on.bcg.com/4wWwHC9] Latest Thinking from the BCG Institute: https://on.bcg.com/4fdjG0I [https://on.bcg.com/4fdjG0I] Watch The So What on YouTube: https://www.youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0 [https://www.youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0] Chapters (0:00) AI Panic vs Reality (1:01) Is AI Replacement Imminent? (2:14) Where Are the Mass Unemployment Headlines Coming From? (4:28) Are AI Layoffs Really About AI? (7:51) AI Will Reshape More Jobs Than It Replaces (10:00) AI Is Creating More Work, Not Less (12:57) The Difference Between Replacing Jobs & Replacing People (14:47) The “Soft Resistance” Problem Inside Companies (16:00) The Biggest Career Risk Right Now (17:08) Why Businesses Struggle to Deliver AI ROI (19:05) The AI Adoption Trap (20:58) The AI Mindset Every Leader Needs This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

CEOs Gamble When They Plan for Just One Future

Navigating uncertainty means one thing: flexibility beats prediction. Nikolaus Lang, global leader of the BCG Henderson Institute, looks 25 years into the future, breaking down what four plausible scenarios mean for GDP growth, work hours, and defense spending. He explains what CEOs can do today to prepare for the faraway future. You’ll Learn: How scenarios connect uncertainty to revenue, risk, and strategy How to stress-test your strategy with data-driven foresight What separates resilient companies from fragile ones How to identify no-regret moves — from supply chain resilience to AI readiness to talent transformation Learn More: Nikolaus Lang: https://on.bcg.com/43abruY [https://on.bcg.com/43abruY] Beyond Tomorrow: Four Scenarios for the World of 2050: https://on.bcg.com/49RMhVF [https://on.bcg.com/49RMhVF] Latest Thinking From the BCG Henderson Institute: https://on.bcg.com/4uHtDbc [https://on.bcg.com/4uHtDbc] Chapters: (00:00) Why Planning for One Future Won’t Work (01:04) The Benefit of Planning for Plausible Futures (03:19) Should You Ignore Extreme Scenarios? (04:41) Future #1: AI Abundance (05:34) Future #2: Battling Blocs (06:09) Future #3: Climate Coalition (06:45) Future #4: Digital Darwinism (07:30) What KPIs Help Predict the Future? (09:09) What Scenario Is the Most Surprising? (13:50) Is 2050 Too Far to Plan for CEOs? (15:03) The “No-Regret Moves” That Matter for Leaders This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp