Find–Fix–Serve Firesides with Isamu Pant

Using Leading Indicators to Stabilize Your Workforce (with G.N. Janes, Valley Community Services)

If your answer to workforce instability is "we need to hire more people", this episode will reframe that. In this Find-Fix-Serve Fireside, I sit down with G.N. Janes, CEO of Valley Community Services to walk through exactly how his team built a dashboard in Excel using data they already had to get ahead of vacancy, turnover, and burnout instead of constantly reacting to it. G.N. covers how to: * Start with data you already have in your HR systems. * Identify 1–3 leading indicators and connect each to a concrete action that drives change. * Make data an actionable habit, and not a report that sits in a folder. The goal of this conversation is simple: you finish with a small set of steps you could realistically implement in your own organization, using technology you already have. --------------------------------------- Resources ▶ Find–Fix–Serve Firesides home page: All episodes & tools: https://www.behavioralhealthfix.com/fireside [https://www.behavioralhealthfix.com/fireside] 📄 Download the 60‑Minute Meeting Guide for this episode (PDF): Run a working session with your team to design your workforce stabilization plan using the lessons from this conversation: https://link.behavioralhealthfix.com/stabilize-your-workforce [https://link.behavioralhealthfix.com/stabilize-your-workforce] (no email needed) ---------------------------------------- Find–Fix–Serve is completely self‑funded and non‑sponsored. Standard is simple: if an episode doesn’t give you something you could plausibly implement, it doesn’t go live.

Re‑Engaging Patients After Discharge (with DJ Prince, Guardian Recovery)

Description In this Find–Fix–Serve Fireside, I sit down with DJ Prince, Chief Strategy Officer at Guardian Recovery, to walk through how his team built a practical patient re‑engagement system that serves both outcomes and revenue. We stay with one problem the whole time: how do you keep former patients connected to care without overwhelming staff? DJ covers how they: * Fixed data and consents at discharge so outreach is accurate and compliant * Used simple risk / priority scoring to decide who gets the most human touch * Blended automation (texts, emails, AI agents) with live calls so staff focus on the highest‑need cases * Built a “Guardian Recovery Alumni” identity and community so ongoing contact feels normal, not stigmatizing The goal of this conversation is simple: you finish with a small set of steps you could realistically implement in your own organization, using technology you already have. ---------------------------------------- Resources ▶ Find–Fix–Serve Firesides home page: All episodes & tools: https://www.behavioralhealthfix.com/fireside [https://www.behavioralhealthfix.com/fireside] 📄 Download the 60‑Minute Meeting Guide for this episode (PDF): Run a working session with your team to design your re‑engagement plan using the lessons from this conversation: Click here for direct download [https://link.behavioralhealthfix.com/guide-reengage-former-patients](no email needed) ---------------------------------------- Find–Fix–Serve is completely self‑funded and non‑sponsored. Standard is simple: if an episode doesn’t give you something you could plausibly implement, it doesn’t go live.