HealthTech Voices

Ep.3: Shifting the Healthcare Narrative

In this episode of HealthTech Voices, Sanjay Subramanian, Cognizant's SVP and head of the Healthcare Payer business unit, hosts the Founder, Owner, and Chief Executive Officer of Signature Performance, Inc., Allen Fredrickson. The two leaders discuss the possibilities around shifting the healthcare narrative through a focus on improving patients' quality of life. Sanjay and Allen cover the pressures that providers face––which end up affecting the patient experience––and discuss how technologies like automation and AI can minimize and accelerate those tasks. With more time to spend on patients, providers can offer better, more in-depth care, while also rebuilding patient trust. Subscribe to HealthTech Voices to be notified of the next episode. HealthTech Voices with Sanjay Subramanian: Hosted by Sanjay Subramanian, SVP and head of the Healthcare Payer business unit at Cognizant, the HealthTech Voices podcast features conversations focused on the impact of technology on the healthcare industry. In these 20-minute sessions, Mr. Subramanian will be joined by a leader in the healthcare industry and will tackle topics such as the use of automation to improve speed and accuracy, the need for healthcare payers to improve member experience, evolving operating models, the rise of payer and provider convergence, and the integration of generative AI into healthcare systems and processes. Listeners will gain new insights into these topics, coming away with ideas on how to better implement technology within their organizations. About The Guest: As the Founder, Owner, and Chief Executive Officer of Signature Performance, Inc., Allen Fredrickson has been instrumental in pioneering innovative solutions to tackle the ever-increasing administrative costs in the healthcare sector. Since its inception in 2004, Signature Performance has emerged as a trailblazer in providing technology and service solutions that have not only propelled the firm to unprecedented growth but have also significantly contributed to lowering healthcare administrative costs and enhancing access to quality care for millions. Driven by a passion for entrepreneurship and servant leadership, Allen has fostered a culture of innovation and collaboration at Signature Performance. Under his direction, the company has expanded its operations exponentially, growing from a small team of eight associates to a workforce of over 1,700 professionals nationwide. About Sanjay: Sanjay Subramanian, Senior Vice President and Business Unit Head of Healthcare Payer at Cognizant, is a transformational leader recognized for providing guidance and focus in the rapidly evolving healthcare market. With nearly 30 years of experience in P&L management, sales and delivery, spanning management consulting, systems integration, and outsourcing. As the host of Cognizant's HealthTech Voices podcast, Sanjay opens up discussions around improving the healthcare industry, the impact of technology on the industry, and the future of healthcare.

EP.2: Meeting Tomorrow's Challenges

Sanjay continues his discussion about industry-shaping forces with Paul Hlivko, EVP and chief information and digital officer at Wellmark Blue Cross and Blue Shield. They expand upon the topics covered in the previous episode and discuss investing in people and their skills so that technology investments are fully leveraged. Paul explains his mindset on better implementing technology across an organization, providing structure, enabling stretch and making space for experimentation. He also discusses the concept of open talent, which can add diversity and scalability to a team. Sanjay and Paul close out this two-part series by examining the current state of GenAI. Paul sees it as a technological advance that needs a breakthrough before industries can meaningfully adopt it at scale, but that breakthrough is rapidly approaching. Subscribe to HealthTech Voices to be notified of the next episode.

Ep.1: Today's Industry Shaping Forces

This premiere episode features guest Paul Hlivko, EVP and chief information and digital officer at Wellmark Blue Cross and Blue Shield. Sanjay and Paul cover the pressures and drivers shaping today's technology strategies, including the innovation cycle, shifts in consumer demand and cost structures. Paul explains the concept of a capability trap, in which tech investments go toward short-term outcomes at the expense of long-term goals and elimination of technical debt. Sanjay and Paul also discuss the challenges of measuring success in a domain that is constantly changing. This is the first part of a two-episode discussion; subscribe to HealthTech Voices to be notified of the next episode.