The 8020 Service Business

Episode 40: Meet Debbie Sardone

Debbie Sardone, best known as “The Maid Coach” started residential cleaning to earn some pocket cash. She soon discovered, she could make more than just chump change and create financial freedom for her family. Debbie built her business, Buckets and Bows, into one of the top 1% of residential cleaning businesses in the nation, boasting $2.9 mil and more than fifty employees. Debbie has taken that knowledge and now spends every day guiding business owners toward becoming “mop free millionaires”.  In this episode, Debbie explains how to beat the number one problem faced by home service businesses: employee turnover. With decades of experience, she knows a thing or two about retaining her “VIP customers"aka her employees. “We charge what we’re worth and we’re worth what we charge” In this episode we discuss: * 13:13 What most people are missing in their business model * 19:45 Why do all the good ones quit? * 32:02 What NOT to do during a recession; be a buffalo not a cow Resources from this episode: Debbie's book recommendations: The OG of books The E-Myth [https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280] by Michael Gerber Must reads by Dan Sullivan The Gap and the Gain [https://www.amazon.com/Gap-Gain-Achievers-Happiness-Confidence/dp/B09HN6GKNY/ref=sr_1_1?crid=2ZXVKRS6I5CB7&keywords=dan+sullivan&qid=1665015431&qu=eyJxc2MiOiI1LjMyIiwicXNhIjoiNS4yNiIsInFzcCI6IjUuMzgifQ%3D%3D&s=books&sprefix=dan+sullivan%2Cstripbooks%2C104&sr=1-1] and Who Not How [https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/B08KYKR23H/ref=sr_1_2?crid=2ZXVKRS6I5CB7&keywords=dan+sullivan&qid=1665015506&qu=eyJxc2MiOiI1LjMyIiwicXNhIjoiNS4yNiIsInFzcCI6IjUuMzgifQ%3D%3D&s=books&sprefix=dan+sullivan%2Cstripbooks%2C104&sr=1-2] Think and Grow Rich [https://www.amazon.com/Think-Grow-Rich-Landmark-Bestseller/dp/1585424331/ref=sr_1_1?crid=26Q6L9HPIIXYO&keywords=think+and+grow+rich&qid=1665015552&qu=eyJxc2MiOiIzLjU0IiwicXNhIjoiMy4wOSIsInFzcCI6IjMuNDQifQ%3D%3D&s=books&sprefix=think+and+g%2Cstripbooks%2C110&sr=1-1] by Napoleon Hill Clockwork [https://www.amazon.com/Clockwork-Revised-Expanded-Design-Business/dp/B0B2B7WLXV/ref=sr_1_1?crid=X8GCLYWLNX9N&keywords=clockwork&qid=1665015698&qu=eyJxc2MiOiIzLjU5IiwicXNhIjoiMi44NCIsInFzcCI6IjIuOTQifQ%3D%3D&s=audible&sprefix=clockwork%2Caudible%2C97&sr=1-1] and Profit First [https://www.amazon.com/Profit-First-Mike-Michalowicz-audiobook/dp/B06X15WW79/ref=sr_1_1?crid=3A7VXHB4HXR1Z&keywords=clockwork+and+profit+first&qid=1665015620&qu=eyJxc2MiOiIwLjc0IiwicXNhIjoiMC4wMCIsInFzcCI6IjAuMDAifQ%3D%3D&s=books&sprefix=clockwork+and+profit+first%2Cstripbooks%2C108&sr=1-1] by Mike Michalowicz Traction [https://www.amazon.com/Traction-Gino-Wickman-audiobook/dp/B00A9Z973M/ref=sr_1_1?crid=1QB1GCV5RDC6A&keywords=traction&qid=1665015736&qu=eyJxc2MiOiIyLjY2IiwicXNhIjoiMi4wNiIsInFzcCI6IjIuMTIifQ%3D%3D&s=audible&sprefix=traction%2Caudible%2C105&sr=1-1] by Gino Wickman Get help with your business or learn more about Debbie's consulting here. [http://cleaningbusinessfundamentals.com] Get involved or recommend someone for Debbie's non-profit service Cleaning For a Reason [https://cleaningforareason.org/] Guest suggestions? Email me at sid@the8020show.com Get a copy of Perry Marshall's excellent book 80/20 Sales and Marketing - The Ultimate Guide to Working Less and Making More for one penny plus shipping (we worked out a special deal for our listeners)Just click here [http://www.bit.ly/free8020book] If you like the show, tell your friends, share on social media, subscribe on iTunes (or wherever you listen) and give us a review. Why? Because it will help someone improve their life and business. Thanks!

Episode 39: Meet Kenny Chapman

Meet Kenny Chapman Entrepreneur, business consultant, public speaker, author. These roles are all rooted in the number one value of Kenny Chapman: freedom. In our conversation, Kenny reminisces on his early path from the military service into the service industry. After starting in HVAC, Kenny admits he was not the most skilled technician, but striving for personal freedom helped focus his course. His objectives: to be good at business and to help people at a higher level. While in the trenches, he conquered these challenges and a new dream was born: the Blue Collar Coach.  This episode is bursting with nuggets of wisdom as we discuss everything from customer retention to profit maximizers.  Listen in, then listen again, you won’t regret it. “People love to buy, they want influence, help and assistance” “The client does not want the lowest price, they want the best value” In this episode we discuss: * 9:25 How not being a high achieving technician could be advantageous * 17:17 Ways to change the conversation from price to value * 28:40 Self care: the answer for getting more done in less time? Resources from this episode: The Blue Collar Book [https://www.thebluecollarsuccessgroup.com/product/blue-collar-success-laws-2022/] Blue Collar resources [https://resources.thebluecollarsuccessgroup.com/free-resources-opt-in] The E-Myth [https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280] Guest suggestions? Email me at sid@the8020show.com Get a copy of Perry Marshall's excellent book 80/20 Sales and Marketing - The Ultimate Guide to Working Less and Making More for one penny plus shipping (we worked out a special deal for our listeners)Just click here [http://www.bit.ly/free8020book] If you like the show, tell your friends, share on social media, subscribe on iTunes (or wherever you listen) and give us a review. Why? Because it will help someone improve their life and business. Thanks!

Episode 38: Meet Brant Thurgood

Meet Brant Thurgood Call centers are often where dreams go to die, but for Brant Thurgood, it was a place of inspiration. As founder and owner of Jill’s Office, a virtual receptionist service that fields phone calls for small businesses, Brant has learned a thing or two about making small businesses function more efficiently. In our conversation, we touch on everything from weight loss goals to attracting the people to help you build your company. Listen in to find out how to set dragon slaying goals and conquer them. “If my goal is not written down, it’s not a goal, it’s just a dream.” In this episode we discuss: * 7:17 The impetus to start Jill’s Office * 16:16 The “best hits” from 2.1 million calls answered * 22:15 Setting and conquering dragon slaying goals Resources from this episode: Find out more about Jill’s Office here. [https://jillsoffice.com/] Looking for inspiration? Check out David Goggins [https://davidgoggins.com/] Guest suggestions? Email me at sid@the8020show.com Get a copy of Perry Marshall's excellent book 80/20 Sales and Marketing - The Ultimate Guide to Working Less and Making More for one penny plus shipping (we worked out a special deal for our listeners)Just click here [http://www.bit.ly/free8020book] If you like the show, tell your friends, share on social media, subscribe on iTunes (or wherever you listen) and give us a review. Why? Because it will help someone improve their life and business. Thanks!

Episode 37: Meet Nate Ferrier

Nate Farrier Owner and founder of Northern Lightning Wash, a fleet and truck washing company in Traverse City, Michigan, Nate Farrier knows a thing or two about besting the elements. From nature to competitors, he shares how he began his company at the young age of 24 and quickly became #1 in the region. We touch on a variety of pertinent subjects, from unconventional solutions for the worker shortage to a brainstorm session on various subscription offerings. Nate likes to keep thinks simple, and his suggestions will inspire you to get creative in your own business. Enjoy! “The right answer isn’t the best, it’s the most duplicatable” In this episode we discuss: * 10:13 Nate explains how he was able to dominate the market and become #1 * 15:03 Outside the box thinking: can a second location solve your worker shortage? * 33:35 A free “cookie”? This sales skill could turn into recurring revenue Guest suggestions? Email me at sid@the8020show.com Get a copy of Perry Marshall's excellent book 80/20 Sales and Marketing - The Ultimate Guide to Working Less and Making More for one penny plus shipping (we worked out a special deal for our listeners)Just click here [http://www.bit.ly/free8020book] If you like the show, tell your friends, share on social media, subscribe on iTunes (or wherever you listen) and give us a review. Why? Because it will help someone improve their life and business. Thanks!

Episode 36: Meet Kary Oberbrunner

Kary Oberbrunner Stop! Before you listen to this podcast, be ready for the truth bombs that you will hear. This is definitely an episode you will want to take notes on. Wall Street Journal and USA Today best selling author, Kary Oberbrunner, has a passion and clarity for life that will leave you invigorated and ready to take on your next big goal. Kary was a seemingly ordinary pastor with a desire to expand his reach outside the the walls of the church. Listen in to hear how Kary went from self-publishing his first book, to starting Igniting Souls Publishing Agency and training over 250,000 influencers. His words of wisdom are sprinkled throughout the episode, so while Kary will say "a book is a spectator's sport", life isn't and this podcast might just be the igniting fire you need. In this episode we discuss: * 17:58 “Clarity attracts, confusion repels” * 24:50 What was Kary doing in Shawshank solitary confinement? * 46:15 Stay tuned until the end for Kary’s mic drop quote. Resources from this episode: Kary's OPUS [https://karyoberbrunner.com/wp-content/uploads/2019/10/Kary-Oberbrunner-Opus-2020.pdf] Ready to write your story? Find out how at Igniting Souls Publishing Agency [https://ignitingsouls.com/] Blockchain Life Podcast [https://podcasts.apple.com/us/podcast/blockchain-life/id1602282772] Learn all about EOS [https://www.eosworldwide.com/] and what it can do for you Need a coach? Check out Strategic Coach [https://www.strategiccoach.com/] Guest suggestions? Email me at sid@the8020show.com Get a copy of Perry Marshall's excellent book 80/20 Sales and Marketing - The Ultimate Guide to Working Less and Making More for one penny plus shipping (we worked out a special deal for our listeners)Just click here [http://www.bit.ly/free8020book] If you like the show, tell your friends, share on social media, subscribe on iTunes (or wherever you listen) and give us a review. Why? Because it will help someone improve their life and business. Thanks!