The Unshakeables

“It’s not just innovation, it’s impact”: How AI is revolutionizing healthcare

In this episode, Nick Richitt, global co-head of Healthcare Services at J.P. Morgan, sits down with Michael Gao, co-founder of Smarter DX and president of Smarter Technologies, to explore how AI is revolutionizing healthcare. Together, they dive into the journey from digitization to true innovation, discussing how AI is transforming clinical reasoning, improving patient records and driving operational efficiency for hospitals and health systems. They also address the challenges of scaling AI responsibly, emphasizing the importance of collaboration and control. What is the future of intelligent healthcare, and how will it amplify the human experience?  This episode was recorded on October 30, 2025. This material was prepared by certain personnel of JPMorgan Chase & Co. and its affiliates and subsidiaries worldwide and not the firm’s research department. It is for informational purposes only, is not intended as an offer or solicitation for the purchase, sale or tender of any financial instrument and does not constitute a commitment, undertaking, offer or solicitation by any JPMorgan Chase entity to extend or arrange credit or provide any other products or services to any person or entity. © 2025 JPMorgan Chase & Company. All rights reserved. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Emergency Care with Compassion: Apogee Care

Emergency room doctors Kevin Biese and Daniel Arteaga saw a familiar pattern: when older adults were taken into emergency departments, more often than not, they were left waiting. On stretchers, in hallways, or in overcrowded waiting rooms. For many, the longer they waited, the more agitated they got, often leaving in worse condition than when they arrived. So the doctors decided to take on this issue and change the way we treat geriatric patients across the country in the process.   In this episode, Ben Walter and Kathleen Griffith talk with Kevin and Daniel about rethinking emergency care, pitching investors (after forgetting to ask for money), and building trust within one of the most complex systems in the U.S. They share lessons on going deep versus wide, integrating AI into a human-first model, and the power of co-founder dynamics when the mission is personal. These are The Unshakeables.  For more on how technology is transforming healthcare, check out the newest episode of JPMorgan's Making Sense: “It’s not just innovation, it’s impact”: How AI is revolutionizing healthcare [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jpmorgan.com%2Finsights%2Fpodcast-hub%2Fwhats-the-deal%2Fhow-ai-is-revolutionizing-healthcare&data=05%7C02%7CAbbyAguilar%40iheartmedia.com%7Cc5048455bc5e4564317708de2084ca36%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C638983951856871220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=er4vU84vnX93aIr%2BnzO9lkgrSwCcZU%2FXCJNb0ywulNE%3D&reserved=0] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Inspiring Creativity & Community: CultureCon

Imani Ellis has always believed community is a superpower. What began as a small gathering in her Harlem apartment grew into The Creative Collective NYC and CultureCon — one of the largest conferences celebrating creators of color. But behind the highlight reels and celebrity speakers, Imani’s journey has been defined by burnout, bold leaps and learning when to pause.  In this episode, Ben and Kathleen sit down with Imani and explore what it takes to transform a passion project into a cultural movement. From balancing a demanding career at NBCUniversal with late-night CultureCon planning, to walking away from work at the height of burnout for a self-designed “creative residency” in Paris, Imani shares the realities of leadership, rest and why joy and community must stay at the center of her work. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Next Up on The Unshakeables

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Storm Tested: re:3D

Samantha Snabes never set out to build a typical company. As co-founder of re:3D and a member of the Air Force National Guard, she launched an open-source 3D printing company that prioritizes access over exclusivity. But when back-to-back hurricanes hit both her team in Houston and her customers in Puerto Rico, it nearly brought the business to a halt. Then came COVID, and a vendor vanished without a trace.   In this episode, Ben Walter is joined by returning guest Ryan Pavel, CEO of the Warrior-Scholar Project, to talk with Samantha about building something bigger than profit, the messy realities of mission-driven entrepreneurship and the moment she hired an Uber driver to help her track down a missing supplier. Together, they unpack what it means to lead an open-source company through crisis, and why leadership sometimes requires breaking the rules. These are The Unshakeables. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.