TWC Home Improvements Podcast

The Platform Project // Episode 15

In this episode of the TWC Home Improvements Podcast, Andy and Joe are joined by Sadie Sharp, founder and CEO of the Platform Project CIC - a brilliant local CIC that TWC are proud to officially partner with through the launch of our brand new Buddy Up Programme. This one is close to our hearts as we sit down with Sadie to hear all about the Platform Project, what it does, why it matters, and what our new partnership really means - not just for TWC, but for the young people whose futures we're hoping to help shape.   We talk about: ⚪️ The official launch of the TWC Buddy Up Programme with the Platform Project CIC and what it means   🔴 How the Platform Project supports young people with practical experience, mentoring and a genuinely supportive environment  ⚪️ Why T-levels and apprenticeships aren't for everyone and why that's okay  🔴 The silent barriers young people face, and how simply watching someone do a job can build the confidence to believe "I could do that"  ⚪️ How a supportive environment at the Platform Project feeds naturally into an equally supportive environment here at TWC  🔴 The wide range of roles TWC young people can shadow - from marketing & sales to CAD design, surveying and installations  ⚪️ The art exhibition at our showroom on the 21st & 22nd March - come on down, it's free! 🔴 Why taking pride in a job, creating something good and seeing it through builds life skills, resilience and tenacity  ⚪️ Entry-level opportunities at TWC and how our buddy system opens those doors  🔴 Building confidence across the team and why being genuinely interested in something is where it all starts  Want to get involved or find out more about the Platform Project CIC? Get in touch at:  📧 info@platformproject.co.uk  🌐 platformproject.co.uk

Millets Farm at Christmas // Episode 14

In this episode of the TWC Home Improvement Podcast, Andy and Joe are joined by Jo Kent at the always busy Millet’s Farm where we have a showroom. We go behind the scenes of the site, chat about the farm’s transformation over the years and explore what it’s like to have a TWC presence in such a fun and community-focused location.  We talk about: ⚪️ How Millet’s Farm evolved from a working farm into a year-round destination 🔴 Jo's many roles keeping everything running smoothly ⚪️ What it takes to create a welcoming space for visitors and customers alike 🔴 The seasonal events that bring families and communities together ⚪️ Behind-the-scenes stories of the farm’s expansion, from crazy golf to the Illuminate Trail and everything in-between  🔴 The ways we here at TWC benefit from being part of a lively, local hub ⚪️ How the team balances fun, work and surprises on site 🔴 And the small moments that make working here really special

Witney in the Spotlight // Episode 13

In this episode of the TWC Podcast, Andy and Joe are joined by some very special guests – Alan, Gerald (from your favourite Prime farming programme 😉) and Deputy Mayor Cllr Jane Doughty – as we explore the heart of Witney’s high street.  We dive into what makes local businesses tick, the role of community spirit and why Witney continues to stand out. There’s laughs, honesty and the usual fun as we chat about everything from quirky charity events to big developments on the high street. We cover things like: ⚪️ Alan’s thoughts on supporting local businesses and keeping Witney thriving 🔴 Gerald’s take on community initiatives and unusual charity events ⚪️ Deputy Mayor Cllr Jane Doughty on local governance and what’s next for the high street 🔴 How Witney businesses are innovating and standing out ⚪️ The stories behind those pink tractors and other town highlights 🔴 How the community’s voice shapes the future of the town ⚪️ Why local awards and recognition matter 🔴 The importance to us of bringing business back to the high street and supporting local ⚪️ And what makes Witney a small town with a big personality You really won’t want to miss this one.

The Journey of a TWC Customer // Episode 12

In this episode of the TWC Home Improvement podcast, Andy and Joe pull back the curtain on what really happens from the moment a customer places an order to the moment their project is complete.  The boys go behind the scenes to explore the processes, people and details that make the whole experience as smooth as possible. We cover things like: ⚪️ Why understanding the customer journey is more important for us than chasing sales 🔴 How back office processes impact the entire experience for the homeowner ⚪️ What our workflow looks like behind the scenes 🔴 Common pitfalls that surprise customers (and staff!) ⚪️ Why being transparent with customers builds trust 🔴 How small touches make a big difference in customer satisfaction ⚪️ And a peek at some of the unique quirks that make TWC tick It’s a fascinating look at the stuff most homeowners never see and why it all matters. It's exactly the thing we wanted to show when we first set up the podcast!

The Witney Episode // Episode 11

In this episode of the TWC Home Improvement Podcast, Andy and Joe talk all things Witney, Oxfordshire, as they unveil their shiny new high street showroom.  The boys go behind the scenes of the move, from finding the perfect location to falling in love with the town itself. We cover things like: ⚪️ Why Witney was the perfect location for a high street showroom 🔴 How customer data and “heat maps” influenced the decision ⚪️ What makes a high street showroom different from our other locations 🔴 How the new showroom combines tech, VR and interactive product displays ⚪️ Why supporting local businesses and charities is so important to us 🔴 Our philosophy of “Big enough to cope, small enough to care” ⚪️ Plans for new products, future expansions and more community initiatives 🔴 How personal service and local presence benefit both customers and our staff  As always, it's a good one! Come behind-the-scenes with us to look at our growth, community and creating an exceptional customer experience.