Clinical Communication

The Essentials Of Explanation with Matt Phillips (STA Clinician Podcast)

What can make explanations more memorable? How do you ensure the person in front of you has understood it as you intentioned? When is the right time to explain?   This is a different episode to usual as it is a recording from a recent episode of The STA Clinician podcast with Matt Phillips and myself where we are talking all about explanations and more, including:   (00:00) - Introduction (08:45) – The Validating Aspect Of Diagnosis (13:33) – The Key First Steps (21:19) – The Importance of Timing Explanations (25:45) – Keeping Explanations Simple & Relatable (37:02) – Checking Understanding (45:17) – Explanations & Neurodiversity (47:34) – Most Memorable Clinical Communication Episodes   You can find Matt Phillips across various social media sites @mattphillipsedu The STA Podcast is available wherever you get your podcasts. You can find Ben on LinkenIn or Instagram @BWhybrowPhysio You can email in to clinicalcommunication@outlook.com

How To Teach To Patients, Students & Colleagues 2 with Kate Purcell

Last year, one of the most downloaded episodes was not on communicating about a specific condition or approach, but on how to teach. Something all clinicians have to do but often receive little to no training on how to do it. Cleary there was an appetite for this topic, so we’ve recorded a part two! On this episode Ben is re-joined by Kate Purcell, Advanced Practice Physiotherapist, former lecturer and with fellowship to the Higher Education Academy. Where they discuss: (00:00) – Was Kate Surprised How Successful Our Last EpisodeWas? (04:40) – Learning From Doing (08:05) – Does The Patient Need To Want To Learn? (10:36) – Creating Psychological Safety In Learning (17:28) – How To Teach When They Don’t Agree (29:23) – How To Discuss Uncertainty (35:19) – Does Knowing About Medical Bias Change Practice? (38:00) – Should Teaching Change With Social Media? (44:33) – What If Someone Wants To Record? (48:24) – Making Learning More Visible In Practice (53:14) – Should Practice Guidelines Be More Specific OnEducation   You can find Kate Purcell on X & LinkedIn   You can find Ben across Social Media @BWhybrowPhysio or email clinicalcommunication@outlook.com [clinicalcommunication@outlook.com]   Where you can see Ben: North East Musculoskeletal Society Conference – September19th, Durham https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] Therapy Show – November 25th, Birmingham https://www.therapyshow.co.uk/ [https://www.therapyshow.co.uk/]

How To Talk To High Corporate Performers – With Susan Julians

We often consider high level performers as those that work in sports or entertainment, but there's another group of high level performers who you may come across everyday, which is those in the corporate world. This group comes with their own unique challenges such as; working demands, knowledge level and additional access to manage their own expectations. On this episode Ben is joined Susan Julians, writer for MSKMag and who specialises in treating this group of high performers where they discuss: (00:00) – How Sue Ended Up Working With Corporate Clients (04:40) – Demands Of Working In A High Level CorporateEnvironment (10:06) – Personality Types In Corporate Environments (12:50) – Can You Tell Them To Slow Down? (18:35) – Do They Prioritise Work Over Health? (19:48) – Business Influencers & Fitness (21:12) – Managing Expectations (22:45) – Do They Need A More Direct Communication Approrach? (27:12) – What If Things Go Too Far With Work Demands? (29:45) – Managing Expectations When Conditions Don’tQuickly Improve (35:22) – Fitting Rehab Plans Into Their Life (38:15) – Does Upbringing Influence Interest To Work In TheCorporate World (40:33) – Should We Ask About Them Changing Jobs? (43:22) – Where To Find Sue (44:28) – Does Technical Testing Equipment Help With Buy-In? (45:24) – How Will The Corporate Workforce Change In The Future?   You can find Susan Julians on LinkedIn   You can find Ben across Social Media @BWhybrowPhysio oremail clinicalcommunication@outlook.com [clinicalcommunication@outlook.com]   Where you can see Ben: North East Musculoskeletal Society Conference – September 19th, Durham https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] Therapy Show – November 25th, Birmingham https://www.therapyshow.co.uk/ [https://www.therapyshow.co.uk/]

Are Physios Too Nice? – With James Horner

Being a supportive clinician and team player can lead tomany benefits across services, but are there downsides if we become too nice? Could less evidence-based care go unchallenged? Could avoiding conflict mean patients don’t get the rightmessage? On this episode Ben is joined by fellow Physio and recent MSKMag writer James Horner where they discuss: (00:00) – Are Physios Too Nice? (01:50) – James’s Journey Of Discovery (07:08) – The Downsides Of Being Nice (11:06) – How The MSKMag Article Came To Fruition (13:45) – Has James Changed After Writing It? (16:34) – When You Have To Be Blunt As A Clinician (20:33) – The Harms Of Being Too Nice To Patients (24:50) – Should We Change Training/Teaching? (26:16) – Addressing Uncertainty & Clinical Supervision (33:12) – Regression To The Mean (42:22) – Key Takeaways & Where To Find James   You can find James on LinkedIn or Instagram @thenerdypshyio You can find him on The Physio Pulse Podcast.   You can find Ben across Social Media @BWhybrowPhysio oremail clinicalcommunication@outlook.com [clinicalcommunication@outlook.com]   Where you can see Ben: Widespread Pain Differentials with Clinical Physio, May 20thOnline 7:30pm UK time https://www.clinicalphysio.com/live-webinars/ North East Musculoskeletal Society Conference – September 19th, Durham https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] Therapy Show – November 25th, Birmingham https://www.therapyshow.co.uk/ [https://www.therapyshow.co.uk/]

How To Explain “Normal” Imaging Findings To The Person In Front Of You

An aspect of clinical practice we can often take for granted is informing patients about "normal" imaging findings. Just say it's alright, reassure and move on right? Yet this is a conversation that they've waited a long time for and needs to be taken seriously. This brief episode gives some suggestions on how to go about it. You can find Ben across Social Media @BWhybrowPhysio orEmail clinicalcommunication@outlook.com [clinicalcommunication@outlook.com]   Where you can see Ben: Widespread Pain Differentials with Clinical Physio, May 21stOnline 7:30pm UK time https://www.clinicalphysio.com/live-webinars/ North East Musculoskeletal Society Conference – September 19th, Durham https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] Therapy Show – November 25th, Birmingham https://www.therapyshow.co.uk/ [https://www.therapyshow.co.uk/] Do share & subscribe.