In Service

New Eco-Friendly Efforts at Darley

In this episode of the In Service podcast, “New Eco-friendly Efforts at Darley”, we feature a special guest, Amanda Norman, a manufacturing engineering manager at Darley. She shares her transition from product development and enhancement to a focus on manufacturing engineering the most efficient and highest quality products Darley has to offer. She shares some new projects Darley is working on including their new use of green energy as long as Darley’s transition from diesel to electric pump motors. She ends on what truly makes the “Darley Difference” and how Darley’s positive working environment truly enhances performance, productivity, and overall customer service. This is her journey from product development and enhancement to focus on manufacturing engineering of the highest quality and most efficient products.  “Being family owned, we have the ability to work on some of the coolest customer projects possible and the sky's the limit and the attitude here is anything’s possible- we just have to figure out how to make it work…there's always a focus on how can we meet the needs of the customer, and how can we make sure that what we are doing for them is of the highest quality possible” - Amanda Norman

The Realities of India’s Fire Service Industry

In this episode of the In Service podcast, “The Realities of India’s Fire Service Industry”, we feature a special guest, Udit Agrawal, the director of Brijbasi, a family-owned company providing innovative solutions in the field of fire fighting, safety, security, disaster management and rescue equipment with headquarters in New Delhi, India for over 50+ years. Today we hear insights from Udit, who is part of the second generation of Brijbasi and has worked at the company for over 12 years. Though he had no engineering background, the industry was easy for him to catch on, and he quickly grew a passion for introducing new technology and fire fighting systems. Udit also shares specific challenges to the fire services in India and what it truly takes to be an entrepreneur.  “A lot of patience is a requirement. You have to be calm even in the toughest of situations. One year can be a very challenging one, but if you have hope at that time then it doesn't matter anymore. So just keep trying even in the challenging years, and just find out what else you can do.”  - Udit Agrawal Udit Agrawal | LinkedIn [https://www.linkedin.com/in/udit-agrawal-915944108/]

Leaders Need to Look in the Mirror

In this episode of the In Service podcast, “Leaders Need to Look in the Mirror”, we feature a special guest, Kyle Matousek, a lieutenant firefighter and Darley essay competition winner. Kyle shares lifelong lessons he learned from his experience in the US coast guard that he now applies to his day-to-day life in the fire service. He shares insights from his Darley award winning essay about “Introspection” and how we all need to inspect our current habits in order to truly change into the best version of ourselves. He also overall emphasizes the idea of how important it is to find and stay true to your true self, in order to reach your ultimate success.   “I think a lot of times we have to look at the success and failures as leaders of our people as our own successes and failures. And I think that's overlooked way too often. We wanna enjoy the successes of our teams, our company, our crews, but we also wanna own those failures as well and realize our involvement and lack of involvement or our attitude towards that  enables or does not enable somebody's ability to succeed. So we have a part in all of it, whether we like to think so or not.” - Kyle Matousek Kyle Matousek, MS | LinkedIn [https://www.linkedin.com/in/kyle-matousek/]

Making One-of-a-Kind Pumps: A Conversation with Darley’s Chief Engineer

In this episode of the In Service podcast, “Making One-of-a-Kind Pumps: A Conversation with Darley's Chief Engineer”, we feature a special guest, Wayne Hable, the chief engineer of Darley’s pump division. With his background in engineering, Wayne shares what his day-to-day looks like and what truly makes Darley’s pump so unique. He shares his passion for interacting with customers, shares insights about persevering through challenges, and even shares the story behind his guinness world record title.  “What everyone needs to know is we treat everyone like family- customers, coworkers, employees on the floor, potential customers, everyone-vendors. We treat them as family….you treat them as you want to be treated. You talk to them like a human. I try not to do a big pitch in sales, I just talk-get to know people” - Wayne Hable Wayne Hable, P.E. | LinkedIn [https://www.linkedin.com/in/wayne-hable-p-e-54234340/]

Finding Comfort in Your Own Skin

In this episode of the In Service podcast, “Finding Comfort in Your Own Skin”, we feature a special guest, Kerry Henderson, a battalion chief and first place essay competition winner at Darley. Kerry shares her experience of working in the fire service for over 22+ years and how the rush of the industry inspired her to pursue her career. Kerry shares the importance of emphasizing values such as authenticity, empathy, and communication and how prioritizing those values truly makes a difference in the fire service. She also gives insights on who is going to change the fire industry and challenges that recruiters are facing on a daily basis. “You have to do the hard work before you get promoted. I think some people think there's this magical thing that will happen like ‘okay I got promoted, they say I'm the one for the job and I'm going to get this crew and this magic will happen- and they'll just come along and follow me’….but you have to know yourself first and really learning that makes you authentic.” - Kerry Henderson Kerry Henderson | LinkedIn [https://www.linkedin.com/in/kerryhenderson/]