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The 8 Areas That Effect Your Service Department Profits

With over 30 years experience, David Lewis & Associates has worked aggressively toward the ultimate in Fixed Ops Training. Our specialists and our extensive research with service customers and dealership staff have produced and developed material that has proven successful when used in dealerships for the past three years. DLA Fixed Ops Training is exceptional and carries a track record for growth. Customized for each Dealership and Individual Personalities. DLA’s Fixed Ops In-Dealership Program is a minimum of 2 days per month. 80-90% of our training is on the lane working with Managers, Advisors, Dispatchers, Appointment Setters and Technicians. The Program covers everything from the Customer to Profits.

Never Give A Price | BDC

David Lewis explains why he doesn't recommend you give a price over the phone or via email and shares tips on how to get your buyer into the dealership.

How Does Turnover Impact Your Bottom Line?

This Pod Session comes from an episode of Straight Talk with David Lewis | CBT. David discusses how high turnover is costing dealers billions in dealership profitability.

David Lewis & Associates' Automotive Influencers' Series | Chris Saraceno

David Lewis & Associates is highlighting those who have left their mark on the automotive industry. Our first interview is with Mr. Chris Saraceno, Vice President & Partner at Kelly Automotive Group in Lehigh Valley Pennsylvania and Best Selling Author Of The TheoryOf5. In this discussion, Mr. Saraceno explores the importance of sales training, the future of the automotive industry, what Millennial's expect and how to coach them. We hope you find this video informative.

Improving Your Vehicle Walk - Around Process

From November 5th's episode of Straight Talk, David gives his best tips to inspire customers during one of the most important parts of your presentation, the vehicle walk-around.