Dental Office Managers Community

Missed Calls = Lost Patients: How AI Helps Dental Offices | Janie AI Review

In this episode of the Dental Office Managers Community Podcast, Kyle Summerford sits down with Preston Sharp, Co-founder and CEO of Janie AI, to talk about how artificial intelligence is changing the way dental practices manage calls, insurance verification, recall, collections, and daily operations. Preston shares how Janie AI helps dental teams automate repetitive tasks while keeping the human touch where it matters most. They discuss the real challenges dental office managers face every day, including missed calls, patients falling through the cracks, time spent waiting on insurance companies, recall follow-up, billing questions, and keeping the front desk from getting overwhelmed. This conversation is not about replacing office managers. It is about helping them work smarter, reduce stress, and focus on the parts of the job that require judgment, leadership, and human connection. In this episode, you’ll learn: How AI can help dental practices avoid missed calls Why recall and patient follow-up are major opportunities for automation How Janie AI supports insurance verification and billing workflows Why AI should support office managers, not replace them What dental teams need to understand before adopting AI How AI can improve efficiency without removing the human experience Learn more about Janie AI: https://www.janie.ai [https://www.janie.ai/] Save $50/month with code DOMA50. Join the Dental Office Managers Community: https://dentalofficemanagers.com [https://dentalofficemanagers.com/]

Cheap Radios, Big Problems: Why Dental Offices Need Reliable Communication

In this episode of the DOMC Podcast, Kyle Summerford sits down with David from Black Diamond Radios to talk about one of the most overlooked systems inside a dental practice: team communication. From unreliable walkie-talkies to poor audio, missed messages, patient delays, and daily front desk frustration, cheap radios can quietly create bigger problems than most offices realize. David shares what dental teams should look for in a reliable communication system, why consumer-grade radios often fall short, and when it may be time to upgrade. Special offer: Use promo code DOMATti to trade in any brand radio, broken or working, and receive $35 toward a new radio. Learn more at: http://blackdiamondradio.com/ [http://blackdiamondradio.com/]

How AI Is Transforming Dental Offices with Mini Suri.

In this episode of the Dental Office Managers Community Podcast, Kyle Summerford sits down with Mini Suri from Velmeni to talk about how AI is changing the way dental offices operate. Mini shares her background in financial technology, including her work leading conversational AI initiatives at Citibank, and explains how that experience eventually brought her into the dental industry. Together, Kyle and Mini discuss how AI can support dental practices, help teams work more efficiently, and give office managers better tools to guide their teams into the future. They also talk about the important role dental office managers play in keeping practices running, leading change, and helping their teams adopt new technology with confidence. If you want to understand what dental AI looks like when it is built for real practice needs, this episode is a strong place to start. Guest: Mini Suri, Velmeni Host: Kyle Summerford Learn more: dentalofficemanagers.com Velmeni: Velmeni.ai

How to Fill an Open Dental Hygienist Shift in Minutes (Without Locking Yourself Into a Placement Fee) with Maria from Clipboard Health

Your hygienist calls out. Your assistant goes on vacation. The schedule is packed. And you're the one who has to figure it out before the first patient walks through the door. Staffing is one of the hardest parts of running a dental practice — and in this episode, Kyle sits down with Maria from Clipboard Health to break down a different way to think about temp coverage, working interviews, and full-time hiring. Clipboard Health started ten years ago in long-term care, where staffing gaps create real regulatory risk. Five years ago they expanded into dental, and they've built one of the most reliable temp platforms in the industry — filling more than 90% of all shifts posted, with a no-show and late cancellation rate under 2%. Here's what we cover: • Why hygienists are the single hardest role to fill right now (and what's driving the shortage) • How to use temp shifts as a working interview before making a full-time offer • The real cost of a canceled day — and why it's much higher than the temp rate • How DSOs and group practices are using the platform differently than private practices • The vetting process: licenses, background checks, ratings, and ongoing quality control • Why "Pennywise, pound foolish" is the mindset shift most practices need to make • How Clipboard Health pairs every account with a dedicated account manager and 24/7 support Kyle also shares his own firsthand experience using Clipboard Health when his practice's hygienist went on a two-week vacation with short notice — and why the temp who showed up made his doctor ask if they could get her back. The biggest difference between Clipboard Health and most staffing agencies: no placement fees. If you meet someone through the platform and want to hire them full-time, you can — without paying anything extra. Exclusive DOMC member offer: Get $250 off your first invoice when you sign up and post your first shift. 🔗 https://get-clipboard.com/ [https://get-clipboard.com/] About the Dental Office Managers Community Podcast: Hosted by Kyle Summerford, founder of DOMA (Dental Office Managers Alliance) and the 25,000+ member DOMC Facebook group, this podcast tackles the real issues facing dental office managers — staffing, insurance, supplies, leadership, AI, and everything in between. Join the community: dentalofficemanagers.com

Mark3: The Dentist-Approved Alternative to Big Brand Supplies with Bryan Markiet

What if you could cut your supply costs in half without sacrificing quality? In this episode of the Dental Office Managers Community Podcast, Kyle sits down with Bryan Markiet of Cargus International, the family-run company behind the Mark3 product line. Bryan shares how Cargus grew from a small export business his parents started in 1978 into a national brand offering over 500 dental products across 30+ categories, all CR-rated and trusted by practices, group offices, and DSOs nationwide. You'll hear why Mark3 can deliver premium-quality crowns, cements, impression materials, cleaners, and the fast-growing RX 5000 toothpaste at 50 to 70% less than the big-name brands. If you're an office manager looking for real ways to protect your bottom line, this conversation gives you a clear starting point. Plus, grab the exclusive DOMA20 discount at dentalofficemanagers.com/offers.