The AND Podcast

Customer Experience AND Employee Experience with Lisa Pritchard and Luke Horadam

What happens when leaders stop treating customer experience and employee experience as separate conversations? In the final episode of our Customer Experience AND Employee Experience series, April is joined by two former teammates turned lifelong friends, Lisa and Luke, along with AND Podcast co-host Ivy Ford, to revisit the transformation that helped shape their careers at YETI. Together, they pull back the curtain on what it really looked like to build a culture where people came first, customers felt it, and business results followed. They share stories of impossible seasons, unforgettable leadership lessons, the power of onboarding with intention, leading without fear, and why no one succeeds alone.

Customer Experience AND Employee Experience with Trent Carrier

In this episode, executive leader Trent Carrier shares why trust is the foundation of both strong teams and strong businesses. We explore how care and accountability work together, why the best leaders coach to outcomes instead of micromanaging, and how investing in people creates a ripple effect that extends to customers, culture, and long-term success.

Customer Experience AND Employee Experience with Chris Johnston

This week, April sits down with Adoreboard founder and CEO Chris Johnston to explore the connection between trust, emotion, customer experience, and business performance. From building a startup through multiple pivots to helping global brands turn feedback into action, Chris shares why the smallest insights often create the biggest impact and how listening well can transform both people and organizations.

Customer Experience AND Employee Experience - April's Story

In this solo episode, April shares her journey from weddings to YETI, woom and now AND. She share the lesson that changed everything: customer experience and employee experience are inseparable. She breaks down the moments that shaped her career, the connection between thriving teams and loyal customers, and the tangible steps leaders can take to build organizations where both people and performance thrive.

Customer Experience AND Employee Experience with Lauren Kershner

In this episode, April sits down with hospitality entrepreneur Lauren Kershner to explore the powerful connection between customer experience and employee experience. From building multiple thriving businesses in Sonoma wine country to creating a culture centered on generosity, community, and daily family meals, Lauren shares how investing in people creates a ripple effect that touches customers, teams, and entire communities. Together, they discuss leadership, hospitality, the power of gathering around a table, and why sometimes the simplest practices create the most meaningful impact. A conversation full of heart, wisdom, and a reminder that when we care deeply for our people, everyone thrives.