The Multilingual Content Podcast, Powered by Undertow

AI Isn't Enough: How Skyscanner Scales Marketing Localization Across 40 Languages

How do you scale localization with AI without losing the human touch that makes marketing actually work? In this episode, Nicola Calabrese sits down with Antonella Alterio, Senior Localization Manager at Skyscanner, to unpack how a 40-language travel platform balances speed, quality, and cultural nuance across markets. Antonella shares how Skyscanner uses AI for high-volume SEO content, why marketing campaigns still need humans in the driver's seat, and the "cappuccino in the evening" moment that explains why cultural context can't be automated. What you'll learn: ✈️ How Skyscanner decides which markets get marketing investment 🤖 Where AI earns its place in the localization workflow (and where it doesn't) 🌍 The risk of "AI slop" and cultural flattening in creative content 🛠️ How to build an AI localization engine that actually sounds like your brand 🔍 What AI search means for SEO across 40 languages 💡 One thing every marketing manager can do this quarter, even without a localization team Whether you run localization in-house or work with external partners, this episode is full of practical insights on making AI and humans work together intentionally. 🔗 Connect with Antonella on LinkedIn and follow Skyscanner Experience on Medium for more.

How SoSafe Went from Manual Localization to a Scalable Program with Maria Caravaca Gomez

How do you go from manual, ad-hoc localization to a program that actually scales? 🤔 Maria Caravaca Gomez, Localization Lead at SoSafe, shares how she built the company's localization program from scratch. And yes, we got to see this transformation up close 💪 In this episode, we cover: 🔧 Why every request used to start from zero and what changed 🛠️ How to choose flexible tools that grow with your tech stack 📋 Why glossaries and style guides need to come before AI or machine translation 🎯 How to allocate resources across market tiers and content types 📊 Measuring ROI, from efficiency wins to pipeline impact 🤝 Navigating the change management side of localization transformation Maria also shares the one assumption she had that turned out to be completely wrong, and her advice for SaaS teams overwhelmed by the complexity of going global 🌍

Your Localization Setup Won't Scale. Here's How to Fix It, with Nicola Calabrese

In Part 2 of his solocast series, Undertow Founder Nicola Calabrese gets practical about building a localization program that actually works as you grow. If you're still copy-pasting translations into your CMS or relying on scattered Google Docs, this one's for you. Nicola breaks down the four pillars every scalable localization program needs: 🎯 Strategy: aligning localization with your business goals, prioritizing markets, and making smart budget decisions 👥 People: why AI doesn't replace the humans who make localization work, and the roles you need on your team ⚙️ Technology: the tech stack that saves your marketing team from hours of manual work, from translation management systems to automation and task management 📋 Processes: how documented workflows keep things running smoothly and make onboarding new languages (or new team members) way easier He also walks through how to build a business case for investing in localization, including how to calculate the real cost of having your sales reps spend their time translating instead of selling. Spoiler: there's a lot of money left on the table. One of the most useful parts of this episode is the minimum viable experience framework. When you enter a new market, you can't localize everything on day one. Nicola explains how to map the customer journey and pick the assets that matter most, from your top-performing Google Ads to the onboarding emails your new users will actually read. You'll also hear about: 🔗 How translation management systems connect with your CMS, code repo, and help center to create a single source of truth 🤖 Where AI really adds value in localization workflows (hint: it's not just translation) 🧩 Emerging roles like AI workflow specialists and AI-aware linguists 📊 How to maintain quality as you scale, through content segmentation and keeping humans in the loop The bottom line? AI is a copilot, but it still needs a captain. A scalable localization system is part people, part tools, part governance, with AI amplifying the whole thing, not replacing it. Whether you're just getting started with localization or looking to level up your current setup, this episode gives you a clear framework to work with. 🎧 Missed Part 1? Go back and listen to "AI Is Changing Localization and Here's What Matters" for the full picture. This is The Multilingual Content Podcast, powered by Undertow. We create and manage localization programs for B2B SaaS companies so they can grow globally.

From SEO to AI Search: Rethinking International Growth with Joliene van Grieken, Co-founder of The Growth Syndicate

How is AI reshaping international growth—and what does it mean for your marketing strategy? In this episode, Nicola Calabrese talks with Joliene van Grieken, Co-founder of The Growth Syndicate, about the shift from traditional SEO to AI-driven search and how companies should adapt when expanding globally. They explore why credibility is becoming more important than keywords, how to maintain an authentic brand voice in an AI-driven world, and what most companies get wrong when entering new markets. ✨ SEO vs AI search: what’s actually changing ✨ Why trust, mentions, and authority matter more than ever ✨ The biggest international expansion mistakes ✨ How to localize beyond translation ✨ What modern marketing teams should look like If you’re scaling internationally, this episode will help you rethink your approach—and avoid costly mistakes. 🎧 Tune in now

AI, Localization & Global Growth at Salesforce — Anca Greve with Nicola Calabrese

In this episode of The Multilingual Content Podcast, Nicola Calabrese sits down with Anca Greve, Senior Director of Global Expansion at Salesforce, to explore how AI is transforming localization at scale. They discuss how localization evolves from a reactive function to a strategic growth driver, how Salesforce builds scalable localization workflows, and how AI helps reduce friction across product, marketing, and engineering teams. You’ll also learn how to think about global expansion, prioritize markets, and design localization programs that actually drive user adoption and revenue. What you’ll learn: 🚀 How Salesforce scales localization across products like Slack and Trailhead 🤖 The role of AI in continuous localization workflows ⚖️ How to balance speed and quality in AI-driven localization 🌍 Common mistakes companies make when expanding globally 📊 How to measure the ROI of localization Timestamps 00:00 Introduction 01:30 Anca’s background & role at Salesforce 05:00 From reactive to scalable localization 10:30 AI in localization workflows 18:00 Managing quality with AI 24:00 Market prioritization: momentum vs potential 30:00 Metrics & measuring localization impact 36:30 Final advice for global expansion