Between Two COO's with Michael Koenig

Get 90 days of Fellow's AI meeting assistant at fellow.app/coo [https://fellow.app/coo] Why Linda still codes on weekends — and what it teaches her about the future of AI (6:00) How AI is changing what Webflow builds — and how fast they build it (3:30–13:00) What happens when websites are no longer built just for humans (14:00) The rise of AEO (Answer Engine Optimization) and what it means for ops (17:00–21:00) Favorite LLMs and workflows — from Claude Sonnet to custom GPTs (23:00–26:00) How Linda builds a culture of innovation — and why bad ideas are worth celebrating (29:00) Leading through operational ambiguity and defining what to say “no” to (49:00) How product thinking helps Linda prioritize and run the business (54:00) Creating an actual in-office “innovation lab” — and what worked (1:04:00) Wild story: how her team navigated the SVB collapse weekend (1:08:00)

Get 90 days of Fellow's AI meeting assistant at fellow.app/coo [https://fellow.app/coo] In this episode, Doug and I cover: * Why “AI agent” is more than just a buzzword * The difference between deflection and resolution in AI-powered support * How Kustomer structures RevOps, GTM, and forecasting * What it means to operate with high-context vs. generic playbooks * How Doug thinks about team structure, ownership, and cross-functional clarity * Predictions for agent-to-agent communication: “Your AI agent will talk to my AI agent—and we’ll both just read the summary.” Timestamps: (02:00) Defining agentic AI in customer service (06:30) From deflection to resolution: Kustomer’s AI in action (10:15) How AI is changing the org chart and team design (14:00) The problem with low-context playbooks (17:45) RevOps structuring and ownership (22:00) Forecasting: visibility vs. execution (27:00) AI tooling, integration, and buyer psychology (31:00) Agent-to-agent interactions and AI futurecasting (34:30) What Doug’s watching next in ops and AI   Links Doug Hanna on LinkedIn - https://www.linkedin.com/in/douglashanna1/ [https://www.linkedin.com/in/douglashanna1/] Kustomer - https://www.kustomer.com/ [https://www.kustomer.com/] Michael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514 [https://linkedin.com/in/michael-koenig514] Between Two COO's - https://betweentwocoos.com [https://betweentwocoos.com]

Get 90 days free with Fellow's AI Meeting Assistant - https://fellow.app/coo [https://fellow.app/coo]   Key Takeaways: RevOps aligns and optimizes sales, marketing, and customer success, ensuring efficient and sustainable growth. Effective RevOps requires balancing strategic planning, data-driven analytics, and tactical execution. Successful RevOps integration hinges on clear communication, cultural alignment, and strategic hiring decisions. AI is poised to significantly impact RevOps by improving efficiency, though human judgment remains crucial. Metrics and KPIs in RevOps must directly correlate to revenue growth, profitability, and organizational efficiency. Brad emphasizes proactive disruption, transparency, and alignment to navigate the rapid evolution of sales operations.     Timestamps: (02:00) What is RevOps and how Brad transitioned into it from finance (07:00) Common misconceptions and early mistakes in RevOps (11:00) Building a robust RevOps foundation and data hygiene (15:00) Creating alignment across sales, marketing, and customer success (20:00) Key metrics and strategic decision-making in RevOps (24:00) AI’s impact on RevOps and potential pitfalls (30:00) Real-world experiences with AI-powered sales calls (33:00) RevOps vs. SalesOps and defining terms clearly (36:00) Advocating for RevOps budgets and demonstrating value (40:00) Lessons learned about effective communication and internal alignment   Links: 90 Days Free of Fellow's AI Meeting Assistant: https://fellow.app/coo [https://fellow.app/coo] Brad Rosen on LinkedIn: https://www.linkedin.com/in/bradrosen1/ [https://www.linkedin.com/in/bradrosen1/] Michael Koenig on LinkedIn: https://www.linkedin.com/in/michael-koenig514/   [https://www.linkedin.com/in/michael-koenig514/] Sales Assembly: https://www.salesassembly.com/ [https://www.salesassembly.com/] Between Two COO's: https://betweentwocoos.com [https://betweentwocoos.com]  Episode URL: https://www.betweentwocoos.com/sales-assembly-president-brad-rosen-on-unlocking-growth-and-why-revops-is-critical-for-sustainable-scaling  [https://www.betweentwocoos.com/sales-assembly-president-brad-rosen-on-unlocking-growth-and-why-revops-is-critical-for-sustainable-scaling ]

Try Fellow's AI Meeting Copilot - 90 days FREE - fellow.app/coo [https://fellow.app/coo] Timestamps: (02:00) Fellow’s shift from productivity tool to AI assistant. (07:00) Implementing large-scale organizational change. (13:00) Managing change and internal communications. (20:00) Moving toward an agentic, automated workflow future. (23:00) Unexpected real-world AI uses at Fellow. (29:00) Privacy, security, and enterprise-grade compliance. (33:00) Selecting and utilizing LLMs and managing AI economics. (36:00) How to build an AI-first company from scratch. (40:00) Why existing companies struggle to adopt AI effectively. (44:00) Practical advice on starting AI implementation in established companies.   Key Takeaways: Fellow transformed from a productivity tool into a strategic, AI-powered assistant helping organizations automate meetings, streamline workflows, and derive actionable insights. Aydin emphasizes the necessity of disruptive innovation, detailing Fellow’s cultural shift toward agility and fearlessness to stay ahead in the AI-driven landscape. Security, privacy, and compliance remain core to Fellow, with advanced governance and redaction features designed specifically for internal enterprise meetings. Real-world AI applications include automatically generating meeting summaries, tracking and following up on action items, updating CRM and project management systems, and creating customized client communications. Insights on successful AI adoption: Aydin highlights practical steps organizations should take, from establishing AI councils to experimenting actively with new technologies and leveraging external AI consultants.   Links Try Fellow's AI Meeting Copilot - 90 days FREE - fellow.app/coo [https://fellow.app/coo] Episode URL: https://betweentwocoos.com/the-bold-pivot-from-meetings-to-ai-with-aydin-mirzaee-ceo-of-fellow [https://betweentwocoos.com/the-bold-pivot-from-meetings-to-ai-with-aydin-mirzaee-ceo-of-fellow] Between Two COO's website: https://betweentwocoos.com  [https://betweentwocoos.com] Michael Koenig on LinkedIn: https://linkedin.com/in/michael-koenig514 [https://linkedin.com/in/michael-koenig514] Aydin Mirzaee on LinkedIn: https://www.linkedin.com/in/aydinmirzaee/ [https://www.linkedin.com/in/aydinmirzaee/]

Try Fellow's AI Meeting Copilot - 90 days FREE - fellow.app/coo [https://fellow.app/coo] AI and Privacy: Navigating the EU's New AI Act with Flick Fisher In this episode of Between Two COOs, host Michael Koenig welcomes back Flick Fisher, an expert on EU privacy law. They dive deep into the newly enacted EU Artificial Intelligence Act and its implications for businesses globally. They discuss compliance challenges, prohibited AI practices, and the potential geopolitical impact of AI regulation. For leaders and operators navigating AI in business, this episode provides crucial insights into managing AI technology within regulatory frameworks. 00:00 Introduction to Fellow and AI Meeting Assistant 01:01 Introduction to Between Two COOs Episode 02:08 What is the EU’s AI Act? 03:42 Prohibited AI Practices in the EU 07:46 Enforcement and Compliance Challenges 12:18 US vs EU: Regulatory Landscape 29:58 Impact on Companies and Consumers 31:55 Future of AI Regulation Between Two COO's - https://betweentwocoos.com  [https://betweentwocoos.com] Between Two COO's Episode  [https://betweentwocoos.com/ai-and-privacy-navigating-the-eus-new-ai-act-the-impact-on-us-companies-with-flick-fisher] Michael Koenig on LinkedIn [https://linkedin.com/in/michael-koenig514] Flick Fisher on LinkedIn [https://www.linkedin.com/in/felicityfisher/] Flick on Data Privacy and GDPR on Between Two COO's [https://www.betweentwocoos.com/data-privacy-gdpr-flick-fisher/] More on Flick's take of the EU's AI Act [https://www.betweentwocoos.com/the-eu-vs-ai-the-legal-opinion-with-flick-fisher-partner-at-fieldfisher/]