Deliver: The Last-Mile Performance Podcast

Why Some Last-Mile KPIs Lie About Customer Experience—with Paula Natoli

Every team can hit 100% of its own metrics and still deliver a broken customer experience. That's the core argument Paula Natoli, Director of Global Strategic Industries at Google Cloud, makes in this episode of Deliver: The Last-Mile Performance Podcast. Paula joins Guy Bloch and Raquel Zanoni to discuss why siloed KPIs fail to capture what actually matters at the doorstep, where data breaks down across the order lifecycle, and how AI can shift retailers from reactive problem-solving to proactive exception management. This episode explains why operations look clean on paper but customers are still walking away,. — Get additional last-mile insight on the Bringg blog [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

AI in Last-Mile Delivery: What Works and What Doesn't—with Benjamin Gordon

Every logistics and retail executive is hearing the same thing: AI is going to transform the last mile. The harder question is where it actually moves the needle, and how to build an operation that captures that value. Benjamin Gordon, Managing Partner at Cambridge Capital, has spent 27 years investing in and advising the logistics technology sector. In this episode, he breaks down where serious AI investment is flowing, what separates successful implementations from failed ones, and what retailers and logistics providers should do right now to close the gap between AI interest and AI impact. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

Don’t Give Customers Away. Keep the Delivery Promise—with Chris Rupp

Chris Rupp has led customer experience and fulfillment at Amazon, Victoria's Secret, Albertsons, and Microsoft. She launched the first Prime Day and expanded Amazon's global fulfillment from 4 to 9 countries. In this episode, Chris sits down with Guy Bloch and Raquel Zanoni to discuss where CX strategy and last-mile execution fall out of sync, why promise reliability matters more than speed, and what AI readiness actually looks like. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

How Last-Mile Delivery Impacts High-Value Customer Loyalty—with Ryan Leigh

Bringg Field CTO Ryan Leigh joins host Raquel Zanoni to unpack findings from Bringg's 2026 Delivery Experience Study. The data reveals that "power shoppers," consumers ordering 11+ times a month, generate outsized revenue but are twice as likely to leave after a single bad delivery. The conversation covers why speed isn't the advantage it used to be, how "profitable delivery" usually just means cheaper delivery, and why the cost of delivery and the price of delivery are two different levers smart retailers decouple. It also digs into the persistent disconnect between the teams making delivery promises and the teams fulfilling them.   — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

Connect Siloed Systems That Hurt Last-Mile Performance—with Shweta Bhatia

Guy and Raquel sit down with Shweta Bhatia, a retail technology executive and transformation leader with more than two decades of experience across Advance Auto Parts, Walmart International, Dollar General, and Kohl's, to explore why disconnected systems remain one of the biggest barriers to last-mile performance. The conversation digs into how fragmentation quietly increases cost to serve, which KPI collapses first when systems stop communicating, and why full consolidation is rarely the answer. Shweta shares hard-earned lessons on evaluating new technology investments, navigating the build-versus-buy decision, and why people, not platforms, determine whether a transformation succeeds or stalls. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]