HBR IdeaCast

With some high-profile CEOs demanding workers return to the office five days a week, and others touting the benefits of fully remote work, many companies compromised and ended up somewhere in the middle. But that hybrid compromise can often bring the worst of both worlds. Wharton professor Peter Cappelli and senior HR strategist Ranya Nehmeh have looked deeply at what is going wrong with hybrid - and how leaders can make it right. They explain practical ways to improve meetings, build culture, and inspire commitment from employees in a hybrid model, which is most likely here to stay. Cappelli and Nehmeh are the authors of the forthcoming book In Praise of the Office: The Limits to Hybrid and Remote Work and the HBR article "Hybrid Still Isn't Working". For further listening HBR IdeaCast Episode 1025 with Amazon CEO Andy Jassy. HBR IdeaCast Episode 877 with GitLab CEO Sid Sijbrandij.

As prime minister of New Zealand from 2017 to 2023, Jacinda Ardern managed one challenge after another: from natural disasters to a terrorist attack to the Covid-19 pandemic. To navigate that complexity, she had to learn how to gather experts and gain consensus on decisions even when information was scant or changing, to transparently communicate her plan of action, and to convey both calm and compassion, all while avoiding burnout.  Ardern offers advice to business leaders grappling with geopolitical and economic uncertainty and disruption. She's the author of the book A Different Kind of Power.

Listening well is an essential aspect of leadership - not just to maintain good relationships with employees, but to drive real business improvements and results. But many of us still get it wrong - or might think we are good listeners but don't give that impression to our teams. Jeff Yip, assistant professor of management at Simon Fraser University’s Beedle School of Business, explains why the skill is so important to business success and identifies the five main mistakes leaders make when it comes to listening. He is coauthor, along with Colin Fisher of University College London, of the HBR article “Are You Really A Good Listener?”

Although we’ve seen great successes come out of the technology sector in recent decades, many critics — and even some insiders — say it’s due for an overhaul. As a longtime Silicon Valley engineer and executive and cofounder of the Grace Hopper Celebration of Women in Computing conference, Telle Whitney argues that tech culture is still too closed-off and unwelcoming to different points of view, which leads to products and services that aren’t as good as they could be — for consumers and society. She thinks the industry — and corporate tech departments — can stay innovative while also becoming more inclusive and shares her advice for leaders who want to help. Whitney is the author of the new book Rebooting Tech Culture: How to Ignite Innovation and Build Organizations Where Everyone Can Thrive.

To achieve long-term success in tumultuous businesses like media and entertainment, following formulas and data won't get you there. Barry Diller, the current Chairman and Senior Executive of both IAC and Expedia Group, has built a decades-long career in TV, film, and digital media by going with his instincts and betting on what he views as good ideas with limitless potential. He shares what he's learned about navigating the larger-than-life personalities in Hollywood, developing talent over time, and taking advantage of luck when it comes your way. Diller is the author of the new memoir, Who Knew.