Human Solutions: Simplifying HR for People who Love HR

Workplace Investigations with Sarah Piscatelli and Tom Jones

Every HR professional knows the feeling: a complaint comes in, and you sense that whatever you do next could be read back to you under oath. This week, Pete Wright sits down with AIM HR Solutions' Sarah Piscatelli and Tom Jones to talk through how to run a workplace investigation that actually holds up — starting with the question employers ask most, "Do I even have to investigate?" From anonymous complaints and he-said-she-said standoffs to the difference between a real policy violation and ordinary workplace drama, the conversation gets practical fast. Along the way: who should hold the pen, when to call in an outside investigator, why you can't promise the confidentiality everyone wants, and the retaliation trap that snares companies even after they've won. Plus, what invisible recording devices and AI note-takers mean for HR in a two-party-consent state. Links & Notes AIM HR Solutions https://aimhrsolutions.com [https://aimhrsolutions.com/] HRInfo@AIMHRSolutions.com [HRInfo@AIMHRSolutions.com] | 617-488-8321 AIM HR Helpline (for AIM members) https://aimnet.org/hr-helpline/ [https://aimnet.org/hr-helpline/] 800-470-6277 | helpline@aimnet.org [helpline@aimnet.org] Monday–Friday, 8:30 a.m.–5:00 p.m. ET * EEOC — Questions and Answers: Enforcement Guidance on Retaliation and Related Issues [https://www.eeoc.gov/laws/guidance/questions-and-answers-enforcement-guidance-retaliation-and-related-issues] * Massachusetts Commission Against Discrimination (MCAD) [https://www.mass.gov/orgs/massachusetts-commission-against-discrimination] * Massachusetts Wiretap Statute — M.G.L. c. 272, § 99 [https://malegislature.gov/Laws/GeneralLaws/PartIV/TitleI/Chapter272/Section99] (two-party consent / interception of wire and oral communications) * AIM HR Solutions Training Catalog [https://aimhrsolutions.com/training/] * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

Pre-Hiring Assessments: Smarter Hiring or Hidden Risk?

Employers love the idea of a hiring tool that does the hard work for them — a test that surfaces the right candidate before the interview even starts. But the gap between a useful assessment and a discrimination claim is narrower than most HR leaders realize, and in Massachusetts, the ground keeps shifting underneath them. This month, Terry Cook and Sarah Piscatelli walk Pete through the real stakes of pre-hiring assessments: what counts as job-related, what the EEOC has already shut down, and why the rise of AI-powered video interviews is creating a brand-new category of legal exposure. If your hiring process leans on any kind of test — physical, technical, behavioral, or otherwise — this is the conversation to hear before you run another candidate through it. Links & Notes * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.  * AIM Blog - Ask the Helpline: Are Your Hiring Assessments Creating Legal Risk? [https://aimnet.org/ask-the-helpline-are-your-hiring-assessments-creating-legal-risk/] * Uniform Guidelines on Employee Selection Procedures of 1978 [https://www.gpo.gov/fdsys/pkg/CFR-2014-title29-vol4/xml/CFR-2014-title29-vol4-part1607.xml]  * Code of Federal Regulations [https://www.govinfo.gov/content/pkg/CFR-2014-title29-vol4/xml/CFR-2014-title29-vol4-part1607.xml] * AIM HR Solutions Training Catalog [https://aimhrsolutions.com/training/] * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

Orientation & Onboarding with Kyle Pardo & Annette Dupree

Here's a question worth sitting with before we get into it: when's the last time a new hire walked into your organization and really landed? Not just completed their paperwork, not just got their badge and their laptop — but actually felt like they understood where they were, why it mattered, and where they fit in it? Because if you're like most employers, you're probably conflating two things that are doing very different jobs. Orientation and onboarding. They're not the same thing, and treating them like they are is quietly costing your people. Today, Kyle Pardo and Annette Dupree from AIM HR Solutions are here to untangle them — what each one is actually supposed to do, where AI can genuinely help and where it absolutely cannot, and how a thoughtful, intentional new hire experience can be the difference between a great long-term hire and a frustrating early exit. AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. EST. Email requests will be responded to within 24 hours.   * AIM HR Solutions Training Catalog [https://aimhrsolutions.com/training/] * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

Manufacturing HR Shifts, Safety, and the Weight of Plant Life with Terry Cook & Stacey Wenczel

Manufacturing is one of those environments that exposes every gap in your HR infrastructure fast. When you're covering three shifts, managing safety committees, handling workers' comp, and trying to get information to people who don't have a company email address, "strategic HR" starts to feel like a luxury. This episode, Terry Cook and Stacey Wenczel join Pete to talk about what it actually looks like to do HR in a plant environment — the strain, the workarounds, and the risks that quietly accumulate when no one's watching. The conversation covers a lot of ground: how shift supervisors end up doing de facto HR work on overnight shifts and why that creates its own resentment and risk; why safety committees work best when someone who doesn't work in an area is the one walking through it; and how accommodation requests in physically demanding roles force a more honest conversation about essential job functions than most HR professionals are used to having. Terry also demystifies donning and doffing — the question of whether the time employees spend putting on and taking off protective equipment is compensable — and why the location of your time clock matters more than you'd think. The episode closes with a discussion of safety training cadence, repeat workers' comp incidents, and what it takes to build a culture where employees trust HR enough to actually come to them. Terry and Stacey also share details on AIM's Supervisor Essentials training series, with upcoming sessions available this spring. Links & Resources * Find the Perfect Training Resource in our updated 2026 Training Catalog! [https://aimhrsolutions.com/learning-development/catalog/] * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours. * AIM HR Solutions Supervisor Essentials Training Upcoming public sessions available in April — virtual format, open enrollment https://aimhrsolutions.com/learning-development/ [https://aimhrsolutions.com/learning-development/] * AIM HR Solutions Training Catalog [https://aimhrsolutions.com/training/] * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

Taking Family Leave: What People Wish They Knew with Sarah Piscatelli and Mary McNally

Bonding leave sounds straightforward: an employee has a baby, takes time off, and returns to work. But Sarah Piscatelli and Mary McNally from AIM HR Solutions know that the space between a well-intentioned law and its practical implementation is where almost every employer gets stuck. Not because the law is unclear, but because making it work requires navigating overlapping state and federal regulations, measurement periods that don't align, and scenarios the drafters probably didn't anticipate. In this episode, Pete talks with Sarah and Mary about why bonding leave has become one of the most frequently used and most frequently misunderstood benefits in Massachusetts HR. They explore how 12 weeks of bonding leave can combine with medical leave to reach 26 weeks total, how that coordinates (or doesn't) with FMLA and an older state parental leave law still on the books, and what happens when both parents work for the same company or when an employee wants to take leave intermittently rather than all at once. They discuss why there's no standardization in how doctors approve medical recovery time, why taking a vacation during bonding leave isn't fraud, and why a benefit designed to support families requires HR professionals to operate as project managers just to keep everything compliant. Press play to discover why something that sounds simple becomes intricate the moment you try to implement it—and what it takes to get it right. AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours. Links & Notes * Massachusetts Department of Family and Medical Leave (DFML) * Official PFML program information and employer resources * https://www.mass.gov/orgs/department-of-family-and-medical-leave [https://www.mass.gov/orgs/department-of-family-and-medical-leave] * U.S. Department of Labor - FMLA Information * Federal Family and Medical Leave Act guidelines * https://www.dol.gov/agencies/whd/fmla [https://www.dol.gov/agencies/whd/fmla] * Massachusetts Parental Leave Act (1972) * Information on the eight-week unpaid parental leave statute * https://www.mass.gov/info-details/massachusetts-law-about-parental-leave [https://www.mass.gov/info-details/massachusetts-law-about-parental-leave] * AIM HR Solutions Training Catalog [https://aimhrsolutions.com/training/] * AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.