Retail Remix
Gratis Podkast

Retail Remix

Podkast av Retail TouchPoints

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await. 

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Alle episoder

223 Episoder
episode What’s Driving Hearst’s Ecommerce Aspirations? artwork
What’s Driving Hearst’s Ecommerce Aspirations?
Hearst is harnessing its expansive portfolio of brands and its highly credible editorial team to take a curated, content-driven approach to commerce. Robert Gash, the company’s CTO of Ecommerce, has played an integral role in this new, exciting era for the company, onboarding key partners to support the new experience. During this episode of Retail Remix, Robert shares details into Hearst’s mission and vision, as well as how he’s working with SoundCommerce to collect, aggregate and leverage data to optimize the experience. He and SoundCommerce CEO Eric Best discuss:  * Why commerce made sense for the next era of the Hearst business; * How the company is designing a strategy valuable for both consumers and advertisers; and * How Robert and his team are building upon its tech stack to develop a differentiated commerce experience. Want to dig deeper into what’s new and what’s next in retail? Subscribe [https://retailtouchpoints.com/hub/retail-thinktank?utm_source=Retail%2520Remix%2520Podcast&utm_medium=Podcast%2520Ad&utm_campaign=Retail%2520Remix%2520Podcast%2520Episode] to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry. RELATED LINKS * Learn more [https://www.retailtouchpoints.com/topics/retail-innovation/hearst-looks-to-lead-media-driven-ecommerce-with-new-digital-marketplace] about Hearst’s commerce transformation * Learn more [https://soundcommerce.com/] about SoundCommerce * Follow Robert Gash [https://www.linkedin.com/in/rgash/] on LinkedIn * Follow Eric Best [https://www.linkedin.com/in/ericbest/] on LinkedIn
I går - 44 min
episode Steve Dennis Wants You to Crush Your Ego artwork
Steve Dennis Wants You to Crush Your Ego
Taking a big leap that drives you — and your business — outside of your comfort zone can be scary. But Steve Dennis believes those leaps are critical to surviving, if not thriving, in this new era of disruption. Host Alicia Esposito has author Steve Dennis back on the show to chat about his latest book, Leaders Leap: Transforming Your Company at the Speed of Disruption, to discuss the personal and professional experiences that motivated him to put the pen to paper. They also chat about:  * What’s driving the new innovator’s dilemma;  * The “confederacy of meh” that is holding back business leaders, especially in retail;  * How executives should balance taking big leaps with intentional risk assessment; and * A few of the seven leadership mind leaps, including the importance of crushing your ego. Want to dig deeper into what’s new and what’s next in retail? Subscribe [https://retailtouchpoints.com/hub/retail-thinktank?utm_source=Retail%20Remix%20Podcast&utm_medium=Podcast%20Ad&utm_campaign=Retail%20Remix%20Podcast%20Episode] to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry. RELATED LINKS * Learn more [https://stevenpdennis.com/] about Steve Dennis * Get a copy [https://www.amazon.com/Leaders-Leap-Transforming-Company-Disruption/dp/163756029X] of Leaders Leap * Follow [https://www.linkedin.com/in/stevenpdennis] Steve on LinkedIn
08. juli 2024 - 36 min
episode Tanger and the Transformation of the Shopping Center artwork
Tanger and the Transformation of the Shopping Center
Despite headlines claiming the death of the shopping mall, some developers are reimagining the experience to make it memorable, even unforgettable, for consumers.  During this episode of Retail Remix, host Alicia Esposito sits down with someone who is helping shape the future of the mall: Justin Stein, EVP of Leasing at Tanger. During this episode, he shares details on: * Tanger’s transformation, including thinking more like a curator and less like a traditional operator;  * His team’s approach to tenant mix, ensuring the right combination of retailers, restaurants, entertainment and more are integrated into experiences;  * How Tanger is thinking of omnichannel experience design to boost traffic and dwell time; and * His advice for helping retailers optimize their presence in shopping malls and centers.  RELATED LINKS * Learn more [https://www.tanger.com/] about Tanger  * Read about [https://www.retailtouchpoints.com/topics/retail-store-design/experiential-retail/why-tanger-outlets-ceo-wants-to-be-less-operator-and-more-curator] Tanger’s transformation * Get more insights [https://www.retailtouchpoints.com/topics/retail-store-design/experiential-retail/what-does-the-future-hold-for-malls-design-visionaries-share-their-predictions] on the future of the mall
24. juni 2024 - 28 min
episode How Stellar Branding Helps Studs Dazzle artwork
How Stellar Branding Helps Studs Dazzle
When Anna Harman wanted to get a new ear piercing, she only had two viable options: an upscale boutique that would charge her hundreds of dollars...or a tattoo parlor. While the latter was just as safe as the former, the experience left her feeling wanting more.  Most of all, the experience made Anna realize what a big white space there was in the market, which inspired her to start Studs with Lisa Bubbers. During this episode of Retail Remix, Anna shares Studs’s origin story, as well as:  * The essence of the Studs brand and how it adapts and amplifies across digital and physical channels;  * Why it's critical for the marketing team to balance fun, entertainment-driven initiatives and borderline-scientific content;  * How she and Lisa developed a scalable business framework and service strategy; and  * Entrepreneurial lessons that all retail executives can embrace and apply. RELATED LINKS * Learn more [https://studs.com/] about Studs  * Follow [https://www.linkedin.com/in/anna-harman-3b421029] Anna on LinkedIn
17. juni 2024 - 22 min
episode EX: The Force Multiplier for CX artwork
EX: The Force Multiplier for CX
Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX.  If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX? We had Will on Retail Remix to find out.  Listen to this episode to learn:  * What EX entails and why it matters more than ever;  * How EX can lead to CX outcomes;  * How retailers like JCPenney are seeing success with their EX investments; and  * Tips for finding the right tools and partners to support your EX mission and vision. RELATED LINKS * Learn more [https://www.workjam.com/solutions/retail/] about how WorkJam supports retailers * Get [https://www.workjam.com/digital-workplace-blog/importance-effective-hr-strategies-in-large-retail/] the JCPenney case study * Read [https://www.retailtouchpoints.com/topics/store-operations/efficiency-and-engagement-the-great-balancing-act-of-workforce-tech] our coverage of WorkJam’s research with Forrester * Read [https://www.retailtouchpoints.com/resources/how-to-use-technology-thoughtfully-to-empower-employees-from-hq-to-the-store] our latest report about employee technology * Connect [https://www.linkedin.com/in/willeadie/] with Will Eadie on LinkedIn
10. juni 2024 - 40 min
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