Episode 14: Interview with Lloyd Williams, a Hotel Management Expert Witness
In this episode, we are joined by Lloyd Williams, a respected hotelier and expert witness from Minnesota. With extensive experience in managing all aspects of complex hotel and resort operations, Lloyd has overseen assets with revenues up to $62 million. He is known for his hands-on approach to human resources, staff development, finance, marketing, and revenue management. Lloyd's expertise spans various ownership structures, and he is recognized for his focus on guest satisfaction, employee wellbeing, and maintaining high standards in the hospitality industry. As an expert witness, Lloyd shares his insights and knowledge across the country, bringing valuable perspective to cases in the hotel and resort sector.
[01:38] How Lloyd got into expert witness work
Lloyd shares how he unexpectedly entered expert witness work after being recommended by an asset manager to a law firm, leading to his first case in 2016.
[05:56] Does being active in the industry help Lloyd as an expert witness?
Lloyd explains how staying involved in the hospitality industry keeps him up-to-date with current practices, enhancing his credibility and effectiveness as an expert witness.
[09:32] The things that expert witnesses should consider before taking a case
Lloyd discusses the importance of assessing one's specific competencies and ensuring they align with the case requirements before accepting expert witness work.
[13:27] The benefits of being involved early on in a case as an expert witness
Lloyd highlights the advantages of early involvement in cases, particularly in the discovery process, which helps streamline the case preparation and enhances the expert's understanding.
[17:21] Handling opinions outside what you are comfortable with as an expert witness
Lloyd describes his approach to addressing situations where attorneys might ask for opinions beyond his expertise, emphasizing open communication and staying within his competencies.
[21:04] What expert witnesses mostly look at in cases where people are injured in the hospitality industry
Lloyd explains that he focuses on a mix of factors, including staff training, organizational structure, and safety protocols when examining injury cases in hotels.
[29:15] The red flags of a bad hotel that people should be aware of
Lloyd provides advice on how to identify potentially unsafe hotels by thoroughly reading online reviews and looking for specific warning signs.
[34:30] The basics in hospitality that apply directly to expert witness work and make you better expert
Lloyd discusses how core hospitality principles, such as prioritizing guest and employee safety, directly apply to and enhance his expert witness work.
[41:11] The best thing of working in the hospitality industry
Lloyd shares memorable experiences from his career, including interactions with notable figures like President Obama and Lawrence Rockefeller.
[48:45] What to do as an expert witness to build trust and get repeat clients
Lloyd outlines strategies for building strong relationships with attorneys, including being readily available, respecting support staff, and providing detailed billings.
[55:58] Is adding expert witness work as a service something that Lloyd would do again?
Lloyd affirms that he would add expert witness work to his services again, but emphasizes the importance of having substantial industry experience first.
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Lloyd Williams is represented by Expert Institute [https://www.expertinstitute.com/]. You can contact Lloyd Williams directly at lwilliams.hotelexpert@gmail.com [lwilliams.hotelexpert@gmail.com]
David Smith is the President of Alpine Engineering and Design. Alpine Engineering provides unbiased mechanical engineering expert witness [https://alpineeng.com/services/mechanical-engineering-expert-witness/] testimony. You can reach them at https://alpineeng.com/contact/ [https://alpineeng.com/contact/]
See the full podcast transcription at https://alpineeng.com/the-expert-witness-podcast-episode-14-interview-with-lloyd-williams-full-transcript/ [https://alpineeng.com/the-expert-witness-podcast-episode-14-interview-with-lloyd-williams-full-transcript/]