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The NOLN Podcast

Podkast av NOLN

engelsk

Business

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Les mer The NOLN Podcast

The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.

Alle episoder

233 Episoder

episode Feature Read: Package Deals Keep Customers Coming Back cover

Feature Read: Package Deals Keep Customers Coming Back

Oil Express, a 44-year-old business 20 miles north of downtown Cincinnati in West Chester, Ohio, has emphasized customer-oriented service packages tailored to working-class drivers, including discounts on oil changes, filters, and fluid services to increase revenue. District Manager Robert Gallatin recently shared with NOLN the five straightforward considerations Oil Express works from to craft its package deals. This article [https://www.noln.net/running-a-shop/financeoperations/article/55370659/package-deals-keep-customers-coming-back] was published on NOLN.net on April 21, 2026. *** Subscribe to The NOLN Podcast on your platform of choice:  * Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692] * iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/] * Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

11. juni 2026 - 6 min
episode Feature Read: Online Scheduling Opens Shop to New Business cover

Feature Read: Online Scheduling Opens Shop to New Business

Adam Miller, owner of four Grease Monkey franchise locations in Washington state, explains how implementing an online scheduling system has helped attract new customers to his stores. Miller explains how customers book appointments online, how his Grease Monkey shops balance wait times for drive-up customers vs. those who scheduled in advance, and lessons he has learned after a year of offering the online option. This article [https://www.noln.net/running-a-shop/techtools/article/55357286/online-scheduling-opens-shop-to-new-business] was published on NOLN.net on Feb. 21, 2026. *** Subscribe to The NOLN Podcast on your platform of choice:  * Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692] * iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/] * Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

4. juni 2026 - 5 min
episode Proactive Engagement Boosts Customer Retention (with Adam Alfia and Scott Rider) cover

Proactive Engagement Boosts Customer Retention (with Adam Alfia and Scott Rider)

As AI-driven search engines increasingly aggregate reviews, proactive online reputation management is a critical tool for quick lube shops of all sizes. Adam Alfia, founder and managing director of Real Time Feedback, and Scott Rider, founder and CEO of the Rider Group, join the NOLN Podcast to explain how a proactive engagement strategy can boost retention, improve online ratings, and ultimately drive more revenue for your shop.  ***  Subscribe to The NOLN Podcast on your platform of choice:   Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692]  iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/]  Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

28. mai 2026 - 23 min
episode Feature Read: Secure the Service Bay cover

Feature Read: Secure the Service Bay

Cybersecurity leaders explain why smaller, independent automotive shops can be prime targets for hackers. They also offer practical advice for protecting sensitive information, including customer and financial data, and developing an incident response plan that can prevent an attack from destroying a business. This article [https://www.noln.net/running-a-shop/techtools/article/55362149/data-breach-in-the-bay] was published on NOLN.net on March 9, 2026. *** Subscribe to The NOLN Podcast on your platform of choice:  * Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692] * iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/] * Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

21. mai 2026 - 9 min
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