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The Water Drop

Podkast av Padre Dam Municipal Water District

engelsk

Teknologi og vitenskap

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Les mer The Water Drop

Welcome to The Water Drop, a podcast dedicated to all things water.  Water is one of the earth’s most precious resources and virtually everything on our planet relies on it. Here at Padre Dam Municipal Water District, we have a wealth of knowledge to share. We’re going to dive into water saving tips and tricks, and speak to our in-house industry experts and beyond, about sustainability, trends and the future of water.

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19 Episoder

episode Behind the Scenes: Keeping the Water Flowing 24/7 cover

Behind the Scenes: Keeping the Water Flowing 24/7

Welcome back to the podcast.  Today we are talking about something that every single one of us relies on daily but probably don’t think about until something goes wrong. This is our water and sewer services. When you turn on your tap, flush the toilet, or see a fire hydrant on the corner, there’s a team working behind the scenes to ensure that system is running safely and reliably- around the clock. Our guest today is Greg Gibbs, Construction and Maintenance Supervisor at Padre Dam Municipal Water District. Greg is the one who gets the call when something breaks- whether that's a water main at 2 a.m., a damaged fire hydrant, or an emergency leak on a holiday weekend, Greg is the one who responds.  From emergency response and construction projects to long term maintenance, it's clear how critical his role is in ensuring reliable water service for everyone. By the end of this episode, you'll have a renewed appreciation for the people who keep our water flowing 24/7. Let's welcome Greg Gibbs to the show!

10. mars 2026 - 22 min
episode Unlocking Exceptional Customer Service cover

Unlocking Exceptional Customer Service

Welcome to the show!  Today we’re joined by Leslie Payne, Customer Service Manager at Padre Dam Municipal Water District.  With 25 years of experience in the water industry, Leslie brings extensive expertise, perspective, and heart to her role. She’s built a career grounded in empathy, communication, and a true passion for serving her community.  In this episode, Leslie shares her philosophy on what drives exceptional customer experiences and how teamwork, technology, and innovation come together to make a lasting difference.  We’ll also dive into Padre Dam’s new payment platform and how it’s improving convenience and connection for customers.  Plus, Leslie offers thoughtful advice for anyone looking to grow in their career or strengthen their approach to customer service.  By the end of this conversation, you’ll gain a renewed appreciation for the people behind the phones, the emails, and the counter — the friendly faces who keep the District running each and every day.

12. nov. 2025 - 30 min
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