Leading With Kindness: Skilled Nursing Explained
In this episode of I sat down with SandraLozano, Director of Admissions and Marketing at Huntington Hills Center forHealth and Rehabilitation. Sandra shares her 20-year journey in skillednursing, from Nassau to Suffolk. The episode covers National Health CareAssociates’ backing, staff culture, dietary accommodations, and why “leadingwith kindness” + innovation creates better outcomes. Contact, tours, andavailability included.
Timeline summary
00:00– Sandra’s background: 20 years in industry, corporate America toadmissions/finance, worked Nassau, Bronx, Queens
01:42– Current role: Director of Admissions and Marketing at Huntington Hills
05:12– Daily role: Guiding families in crisis, referrals even if not to HuntingtonHills
09:10– Music therapy story: docile resident lit up, family emotional “she’s still inthere”
15:40– National Health Care Associates: 46 buildings, mostly CT/New England, only 2on Long Island
20:06– Respite as feeder for long-term: residents get used to environment, realizeneed level
25:43– Discharge planning starts at admission: stairs, bathroom, home equipment,goals
32:10– Respite logistics: admit 1–2 days before family leaves, paperwork done,emergency contacts set
39:25– Tours critical: QR code virtual tour for residents who can’t visit, butin-person better
44:26– Adjustment: 2–3 weeks, harder for family. Routine + socialization for mom
48:01– Community grief, daughter wants to volunteer for life
52:00– 3 differentiators: 1) Lead with kindness 2) Built to be SNF 3) LIE Exit 49location
54:29– Staff culture: family environment, inter-building retreats, Zooms acrossroles
57:50– Close: Compassionate team + unique offerings = key reason to chooseHuntington Hills
5 Key Takeaways
1.Purpose-built design changes outcomes
Built in 1999 as a SNF with identicalfloors, wide hallways, and home-like décor. Dementia residents transitioneasier, families feel welcome vs. Institutional settings.
2.Technology prevents hospitalizations
Circadian radar detects illness 3–5 daysbefore symptoms. OB projector, Robin robot, music + pet therapy driveengagement. Tech is standard, not extra.
3.Respite care reduces family crisis
10-day to 3-week stays let families travelwith 24/7 nursing coverage. Often serves as low-pressure intro to long-termcare when home is no longer safe.
4.Couples stay connected across care levels
4 couples currently on different units.Staff facilitates daily visits. Shared building beats 5–10 miles apart,reducing stress and guilt.
5.Guilt is normal, adjustment takes 2–3 weeks
Families feel they broke promises.Residents gain routine, friends, activities. Story proves mom who “didn’t wantto go” became facility social butterfly.
Links and Resources
HuntingtonHills Center for Health and Rehabilitation
Website: http://huntingtonhillscenter.com [http://huntingtonhillscenter.com]
Admissions: (631) 439-3010, ext. 3059 forSandra Lozano
LeaveThe Key Homebuyers
Website: https://leavethekey.com/seniors [https://leavethekey.com/seniors]
Phone: (631) 388-7771
Final Thoughts
The through-line of both parts is dignitythrough design, tech, and kindness. Families arrive with guilt and outdatedideas of “nursing homes.” Huntington Hills counters with purpose-built space,predictive health tech, and staff who bring snow inside for residents whohaven’t felt it in a decade. Respite care, couples support, and early educationremove emergency pressure. When environment, innovation, and compassion align,families move from “I broke a promise” to “best decision we made.”