Voices of Experience - PFAC Podcast

Improving Care: PFAC Involvement in the Colonoscopy Reduction Revisit Workgroup

In this episode of the Voices of Experience podcast, host Amber Washington engages with leaders from the Digestive Diseases Institute at Tampa General Hospital to discuss their innovative work on reducing outpatient colonoscopy revisits. The conversation highlights the importance of patient education, the role of the Patient and Family Advisory Council (PFAC), and the successful outcomes achieved through collaboration and quality improvement initiatives. The leaders share their experiences, insights, and the recognition they received for their impactful work, emphasizing the significance of the patient voice in healthcare. Chapters: 00:00 Introduction to Voices of Experience Podcast 01:26 Meet the Leaders of Digestive Diseases Institute 03:22 The Colonoscopy Reduction Project: Identifying the Issue 05:47 Patient Education: Enhancing the Experience 08:21 Standardizing Patient Education and Discharge Calls 10:43 Pre-Procedure Education: Preparing Patients for Colonoscopy 13:39 Recognition and Accolades for the Project 17:09 The Importance of Patient Voice in Healthcare 20:32 Final Thoughts on Patient-Centered Care 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways: -The colonoscopy reduction project significantly improved patient outcomes. -Patient education was identified as a critical area for improvement. -Standardizing processes across units enhanced patient care. -Engaging nurses in patient education led to better understanding. -Discharge calls were implemented to reinforce patient education. -Utilizing technology like MyChart improved patient access to information. -Collaboration with PFAC was essential for project success. -Recognition at conferences highlighted the project's impact. -Listening to patients is crucial for effective healthcare delivery. -The patient voice should always be at the center of care. "We cut the revisit rate in half!"  "We received a QI macros blue ribbon!"  "PFAC was a vital part of our success." 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories [https://www.tgh.org/patients-visitors/recognition-compliments-and-stories] Follow on social media @voicesofexperiencepfac [https://www.instagram.com/voicesofexperiencepfac]

A New Chapter: Introducing the NEW PFAC Executive Committee

In this episode of the Voices of Experience podcast, host Amber Washington introduces the new Patient Family Advisory Council (PFAC) executive committee members. The discussion revolves around their personal experiences with Tampa General Hospital, their visions for improving patient-centered care, and the importance of community engagement. Each member shares their unique stories, highlighting the significance of the patient voice in healthcare. The episode emphasizes the need for continuous improvement in healthcare practices and the role of patient advocates in shaping a better experience for all. Chapters: 00:00 Introduction to the Voices of Experience Podcast 01:41 Meet the New PFAC Executive Committee 07:09 Vision and Leadership in PFAC 11:27 Engagement and Community Involvement 15:48 Personal Stories and Patient Experiences 33:17 The Importance of the Patient Voice 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways: -The value of the PFAC members is priceless. -Community engagement is essential for healthcare improvement. -Patient experiences shape the future of healthcare. -Mentorship programs can enhance advisor involvement. -Quality and safety are core focuses of PFAC. -Diverse patient voices lead to better healthcare outcomes. -Engagement in the community fosters trust and collaboration. -Personal stories highlight the importance of patient advocacy. -The patient voice is crucial for understanding diverse experiences. -Healthcare must adapt to meet the needs of all patients. "We want to be that choice." "We are part of the community." "Behind every number is a patient." 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories [https://www.tgh.org/patients-visitors/recognition-compliments-and-stories] Follow on social media @voicesofexperiencepfac [https://www.instagram.com/voicesofexperiencepfac]

Inside the Transplant Institute: The Journey of Kidney Transplantation with Dr. Anthony Watkins

In this episode of the Voices of Experience podcast, host Amber Washington speaks with Dr. Anthony Watkins, a transplant surgeon at Tampa General Hospital. They discuss the critical role of patient voices in healthcare, the importance of kidney transplants, and the impact of chronic kidney disease. Dr. Watkins shares his journey in transplant surgery, the demographics of patients he serves, and the significance of patient advocacy in the healthcare system. The conversation highlights the need for health literacy and the responsibilities of patients post-transplant, emphasizing the importance of individualized care.  Chapters: 00:00 Introduction to Patient-Centered Care 01:19 Meet Dr. Anthony Watkins 03:27 The Importance of Kidney Transplants 06:17 Impactful Patient Stories 08:34 Understanding Patient Demographics 11:41 Advocating for Kidney Health 14:19 Post-Transplant Care and Responsibilities 16:56 The Role of Patient Advocacy 22:04 Conclusion and Future Conversations  🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways: -The patient's voice is critical in healthcare situations.  -Tampa General Hospital has achieved record transplant volumes.  -Kidney transplants significantly improve patients' quality of life.  -Chronic kidney disease is often caused by high blood pressure and diabetes.  -Health literacy is essential for patients to advocate for themselves.  -Patients must adhere to medication regimens post-transplant.  -Every patient has unique needs that must be addressed.  -Access to quality healthcare is vital for managing chronic diseases.  -Patient stories remind healthcare providers of their impact.  -Building trust between patients and providers is crucial for effective care. "Health literacy is crucial for patient advocacy." "Every patient is different and has unique needs." 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories [https://www.tgh.org/patients-visitors/recognition-compliments-and-stories] Follow on social media @voicesofexperiencepfac [https://www.instagram.com/voicesofexperiencepfac]

Think Ambulatory First: A Conversation on PFAC Collaboration & Engagement with Dr. Asa Oxner and Sandra Genao

In this episode of the Voices of Experience podcast, host Amber Washington engages with Dr. Asa Oxner and Sandra Genao to discuss the critical role of patient voices in healthcare innovation, particularly through the Think Ambulatory First initiative. They explore how this initiative addresses capacity challenges in hospitals by providing care in ambulatory settings, enhancing patient experiences, and fostering collaboration with the Patient Family Advisory Council (PFAC). The conversation highlights the importance of education, patient advocacy, and the use of simulations to better understand patient journeys and improve healthcare delivery. Chapters 00:00 The Importance of Patient Voices 02:49 Think Ambulatory First Initiative 05:55 Patient Experience and Feedback 09:09 Education and Team Engagement 12:08 Patient Advocacy and Self-Advocacy 14:48 Collaboration with PFAC 18:03 Simulations and Understanding Patient Journeys 27:05 The Value of Patient Perspectives 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways -The patient voice is essential for effective healthcare innovation. -Think Ambulatory First addresses hospital capacity challenges. -Patient feedback is crucial for improving healthcare programs. -Education for healthcare teams is vital for program success. -Patients should be empowered to advocate for their own care. -Collaboration with PFAC enhances program development. -Simulations help staff understand patient experiences better. -Realistic patient scenarios improve healthcare delivery. -Engaging patients in program design leads to better outcomes. -Continuous communication is key to patient-centered care. 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac "You are your best advocate." "Having PFAC helps us be realistic." Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories [https://www.tgh.org/patients-visitors/recognition-compliments-and-stories] Follow on social media @voicesofexperiencepfac [https://www.instagram.com/voicesofexperiencepfac]

Injured in the Line of Duty - "My Real Life Trauma Story" with Carlos Brito

In this compelling episode of Voices of Experience, host Amber Washington, speaks with Advisor Carlos Brito, a Corporal with the Hillsborough County Sheriff’s Office, as he shares his real-life trauma story after being struck by a car while on duty. Carlos opens up about the moment that changed everything, the challenges of recovery, and how this experience shaped his outlook on life, service, and resilience. His story is a powerful reminder of the risks first responders face, and the strength it takes to heal, both physically and mentally. Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories [https://www.tgh.org/patients-visitors/recognition-compliments-and-stories] Follow on social media @voicesofexperiencepfac [https://www.instagram.com/voicesofexperiencepfac]