Working Healthcare

Ep. 107 - From War Zones to Break Rooms: What Healthcare Leaders Miss About Change (ft. Dr. Loubna Noureddin)

At 10 years old, Loubna Noureddin runs from her home in Sierra Leone as gunfire explodes, clutching fear and leaving her teddy bear behind. In the jungle, hungry and exhausted, she follows the smell of barbecue and realizes the feast might be her. Cannibals wait. A stranger who should be the enemy steps in instead and saves her life.  That is where her story of leadership starts. Not in a boardroom. In survival. On this episode of Working Healthcare, host Meredith Hirsh sits down with Loubna, a refugee kid who grows into a leadership scholar, healthcare executive and author of Determined to Change. She moves from war in West Africa to civil war in Lebanon to the quiet safety of Montreal, where she begins to understand why some people break under constant threat and others grow braver. Loubna now looks at American healthcare and sees the same nervous system on overload. Change initiatives fail. Employees shut down. Leaders rush from one transformation to the next while nurses cry in break rooms and managers feel more like therapists than bosses. She argues the problem is not that people resist change. They resist confusion. No one turns off the air in the “bounce house,” so everyone keeps jumping harder until they burn out. In this conversation, Loubna shares small, specific practices that shift cultures: 10 intentional minutes of connection a day, an empty chair in every meeting that holds the fears no one wants to say out loud and clear priorities that do not change with every email. She calls leaders back to something simple and radical in a tech-obsessed system: humanity matters. If you feel overwhelmed by change or responsible for people who are, this episode grounds you and gives you language for what your team already feels. Tune in and learn what a girl in a jungle teaches today’s C-suite about surviving change. Contact Loubna: LinkedIn: https://www.linkedin.com/in/loubnan/  Facebook handle: Mind Market Consultants  Instagram handle: https://www.instagram.com/mindmarketconsultants  YouTube handle: https://www.youtube.com/@mindmarketconsultants3092 Contact Meredith: Website: meredithhirsh.com [https://www.meredithhirsh.com/] Instagram: @workinghealthcare [https://www.instagram.com/workinghealthcare/] Facebook: WorkingHealthcare [https://www.facebook.com/workinghealthcarepodcast] LinkedIn: @meredithfhirsh [https://www.linkedin.com/in/meredithfhirsh/] YouTube: @WorkingHealthcare [https://www.youtube.com/@WorkingHealthcare]

Ep. 106 - Why Healthcare Keeps Saying No to Better Solutions (ft. Holley Miller)

What happens when an industry built on science and data refuses to act on its own evidence? Host Meredith Hirsh sits down with Holley Miller, a veteran health tech strategist whose 40-plus years navigating medical device adoption, robotic surgery and emerging technology has given her a clear-eyed view of why healthcare is structurally designed to protect the status quo even when it underperforms. Holley reframes clinical resistance not as stubbornness but as rational risk management and makes the case that what looks like innovation failure is really a change management crisis hiding in plain sight. From laparoscopic surgery to AI adoption, she breaks down what it actually takes to move stakeholders, why incremental change rarely sticks and what leaders get wrong when they lead with solutions instead of problems. If you have ever walked out of a conference fired up and watched the momentum die in your next team meeting, this one is for you. Pull up a chair and tune in. This conversation will change how you think about change. Contact Holley: LinkedIn [https://www.linkedin.com/in/holleypmiller/] YouTube [https://www.youtube.com/@GMMDoWhatMatters] Contact Meredith: Website: meredithhirsh.com [https://www.meredithhirsh.com/] Instagram: @workinghealthcare [https://www.instagram.com/workinghealthcare/] Facebook: WorkingHealthcare [https://www.facebook.com/workinghealthcarepodcast] LinkedIn: @meredithfhirsh [https://www.linkedin.com/in/meredithfhirsh/] YouTube: @WorkingHealthcare [https://www.youtube.com/@WorkingHealthcare]

Ep. 105 - Why Healthcare Leaders Must Do the "Heart" Work with Lindse Murphy

What happens when the people treating trauma are quietly drowning in it themselves? On Working Healthcare, host Meredith Hirsh sits down with Lindse Murphy, behavioral health executive, board-certified behavior analyst and founding CEO of a statewide nonprofit advancing women in leadership, to explore what it really costs to lead in healthcare without doing what she calls the heart work. Lindse grew up navigating a childhood defined by instability, a mother's undiagnosed mental illness and the kind of survival mode that never fully switches off. That resilience became her career, propelling her from psychiatric units to C-suite leadership during COVID, where she was fielding calls not about patients in crisis but about physicians and nurses who were. She walked away from it all with clarity and purpose, building something the industry still struggles to prioritize: the well-being of the people doing the healing. If healthcare is going to fix itself, Lindse says, it has to start there. Pull up a chair and listen. This one stays with you. Contact Lindse: Website: influentialexecutivewomen.org [https://www.influentialexecutivewomen.org/] Instagram: @Lindse_Murphy [https://www.instagram.com/lindse_murphy/] LinkedIn: /lindsey-murphy-a86b2b145 [https://www.linkedin.com/in/lindse-murphy-a86b2b145/] Contact Meredith: Website: meredithhirsh.com [https://www.meredithhirsh.com/] Instagram: @workinghealthcare [https://www.instagram.com/workinghealthcare/] Facebook: WorkingHealthcare [https://www.facebook.com/workinghealthcarepodcast] LinkedIn: @meredithfhirsh [https://www.linkedin.com/in/meredithfhirsh/] YouTube: @WorkingHealthcare [https://www.youtube.com/@WorkingHealthcare]

Ep. 104 - Reclaiming Joy When Medicine Loses Its Meaning with Dr. Alen Voskanian

What happens when the thing that broke you isn't the hard work but everything around it? On Working Healthcare, host Meredith Hirsh sits down with Dr. Alen Voskanian, physician, author and palliative care specialist, to explore what's really driving burnout in American medicine. Alen arrived in the U.S. at 19 as a refugee with no doctors in his family and no roadmap, just determination. He became a physician, found his calling in underserved communities and then nearly lost his joy to the relentless administrative friction he calls "pebbles in the shoe." His book, Reclaiming the Joy of Medicine, is a challenge to every clinician and healthcare leader: stop waiting for a once-in-a-century crisis to force change. The conversation is sharp, honest and deeply human, a reminder that care is literally in the word "healthcare." It just needs to be put back. Grab a listen and ask yourself: what pebbles are you carrying? Contact Alen: Instagram @alenvmd [https://www.instagram.com/alenvmd/] LinkedIn: /alenvoskanianmd [https://www.linkedin.com/in/alenvoskanianmd/] Purchase Reclaiming the Joy of Medicine on Amazon [https://www.amazon.com/Reclaiming-Joy-Medicine-Fulfillment-Happiness/dp/B0BF31GJRX/] Contact Meredith: Website: meredithhirsh.com [https://www.meredithhirsh.com/] Instagram: @workinghealthcare [https://www.instagram.com/workinghealthcare/] Facebook: WorkingHealthcare [https://www.facebook.com/workinghealthcarepodcast] LinkedIn: @meredithfhirsh [https://www.linkedin.com/in/meredithfhirsh/] YouTube: @WorkingHealthcare [https://www.youtube.com/@WorkingHealthcare]

Ep. 103 - Follow the Money: Inside America's Drug Pricing Black Box (ft. Tesh Khullar)

If we are insured and spending nearly half a trillion dollars a year on prescription drugs, why are patients still standing at the pharmacy counter being told no? This episode of Working Healthcare follows that money. Host Meredith Hirsh sits down with Tesh Khullar, founder and CEO of Prism TPO and co-founder of HouseRx who has spent his career inside drug distribution, oncology data and specialty pharmacy. He explains how PBMs, vertically integrated insurers, 340B arbitrage and opaque rebates pull value out of the system before it ever reaches patients or independent practices. If you want to understand why the system works the way it does and who really absorbs the cost, this is the conversation to start with. Tune in. Contact Tesh: Website: prismtpo.com [https://prismtpo.com/] LinkedIn:  /tesh-k-269669  [https://www.linkedin.com/in/tesh-k-269669/] Contact Meredith: Website: meredithhirsh.com [https://www.meredithhirsh.com/] Instagram: @workinghealthcare [https://www.instagram.com/workinghealthcare/] Facebook: WorkingHealthcare [https://www.facebook.com/workinghealthcarepodcast] LinkedIn: @meredithfhirsh [https://www.linkedin.com/in/meredithfhirsh/] YouTube: @WorkingHealthcare [https://www.youtube.com/@WorkingHealthcare]