Clinical Communication

How To Give Empathetic Care Without Burning Out with Dr Andy Ward

Empathy is a word often used when discussing communication skills and clinical care. Yet how often do clinicians really know what it means or what it looks like in practice? What benefits does giving empathic healthcare achieve? And how we can achieve this without burning out? On this episode Ben is joined by Dr Andy Ward, Director ofEducation and Training at Stoneygate Centre for Empathic Healthcare, Associate Professor of Medical Education and Honorary Senior Academic GP in Leicester, UK. Where they discuss: (00:00) – Do We Still Have To Sell Empathy To Clinicians In 2025? (02:40) – How Well Do We Understand What Empathy Means? (07:19) – Affective Empathy & Burnout (08:53) – Showing Genuine Empathy (12:46) – The Benefits For Clinicians On Giving Empathetic Care (21:57) – Going Outside Conventional Appointment Norms To Give Empathetic Care (24:04) – How To Avoid Excessive Affective Empathy Causing Burn Out (33:38) – Achieving Empathic Care Within Time Constraints (37:34) – The Effect Of The Clinical Environment On Perceived Empathy (45:51) – Further Empathy Training Available With Stoneygate Centre for Empathic Healthcare   You can find out more about the Stoneygate Centre for Empathic Healthcare here: https://le.ac.uk/empathy [https://le.ac.uk/empathy] Their email: empathy@leicester.ac.uk [empathy@le.ac.uk] They are across social media on: X & Instagram: @Empathy_Centre YouTube: @EmpathyCentre Plus Facebook & LinkedIn   You can find Ben across social media @BWhybrowPhysio Do Share & Subscribe!

How To Discuss Hypermobility & hEDS With The Person In Front Of You with Anna Higo

Hypermobility Spectrum Disorder (HSD) & Hypermobile Ehlos-Danlos Syndrome (hEDS) are conditions that can often come with a variety of symptoms, well beyond being someone being extra flexible and having regularly dislocating joints. They can also be quite difficult and controversial conditions to discuss for various reasons, hence even more important they are discussed here. On this episode Ben is joined by Anna Higo, Specialist Physiotherapist & Speaker in Hypermobility Syndromes, where they discuss: (00:00) – Are Those With HSD or hEDS more likely to suspecttheir diagnosis compared to other patient groups? (05:04) – Managing These Conversations With Children & Parents (10:26) – Hypermobility As We Age (13:03) – POTS, Long COVID & Hypermobility (16:08) – Explaining HSD & hEDS (22:18) – Getting Exercise Buy-In (27:09) – How To Discuss Lycra/Compression Garments (34:13) – The Importance Of Getting Family On Board (35:33) – Managing Emotions When Someone Feels They FulfilhEDS Criteria But Don’t (39:20) – What May Change On The Upcoming hEDS Criteria Update (41:50) – The Future Of HSD & hEDS   hEDS Criteria (2017): https://www.ehlers-danlos.com/wp-content/uploads/2017/05/hEDS-Dx-Criteria-checklist-1.pdf [https://www.ehlers-danlos.com/wp-content/uploads/2017/05/hEDS-Dx-Criteria-checklist-1.pdf] hEDS Together: https://hedstogether.com/ [https://hedstogether.com/]   You can find Anna on LinkedIn, Facebook & X @higo_anna You can find Ben across social media @BWhybrowPhysio Do Share & Subscribe

How To Discuss Meniscal Injuries with Carl Clifford & Dr Michael Cooke

Meniscal tears can be a significant knee injury with different treatment options available depending on a variety of factors, but how do we help patients understand the injury and management options available? On this episode Ben is joined by Carl Clifford, Lower Limb Advanced Practice Physiotherapist, and Dr Michael Cooke, Sports Medicine & Emergency Care Consultant, both from Simply MSK where they discuss: (00:00:00) – How Does Sports Medicine Work Life Balance Compare To NHS (00:01:56) – What Made Them Interested In Their Specialities (00:03:54) – Why Is The Meniscus 2nd Place To The ACL In Clinical Interest? (00:06:16) – The Upcoming ACL Cross Bracing Lecture (00:10:37) – How To Explain Acute Meniscal Tears (00:16:32) – Managing Locking Beliefs (00:22:00) – Does The Conversation Change With Athletes? (00:24:58) – How To Discuss Management Options For Meniscal Tears (00:34:48) – Repairing Meniscal Tears Over Meniscectomies (00:36:44) – Discussing Non-Invasive Options (00:38:59) – Managing Meniscal Tear Beliefs (00:42:50) – Shared Decision Making With Degenerative Meniscal  Tears (00:45:50) – Discussing Long Term Expectations With Meniscal Tears (00:53:55) – The Future For Meniscal Injury Care (00:57:45) – More Info On Simply MSK (01:01:45) – Difficult Conversations With Meniscal Tears   You can find Carl & Mike on LinkedIn Carl is on Instagram @theknee_phys   You can find Ben across social media @BWhybrowPhysio You can find more information about Simple MSK here: https://www.simplymsk.com/ [https://www.simplymsk.com/] ACL Cross-Bracing Event: https://www.simplymsk.com/acl [https://www.simplymsk.com/acl] Do Share & Subscribe!

How To Have Supportive Shoulder Instability Conversations with Edel Fanning

Shoulder dislocations and instability can affect patients ofmany ages, particularly in early adulthood or with aspiring athletes. How can we help these patients address the fears & uncertainties of having an unstable shoulder? On the episode Ben is joined by Edel Fanning, shoulder specialist physiotherapist with a PhD in relation to shoulder instability where they discuss; (00:00:00) – What Made Edel Pick Shoulders? (00:03:26) – Is Social Media Improving Speed Of Research Uptake? (00:08:35) – How Edel Finds Managing Both Athletes &Chronic Shoulder Pain (00:10:37) – Managing “Impingement” & Other DifficultBeliefs (00:22:30) – Helping Patients Understand How Other FactorsInfluence Their Shoulder Instability (00:24:30) – Conversations With Children & Parents AboutInstability (00:27:51) – Utilising Different Clinicians Who May Suit ThePatients Personality Better (00:30:11) – Instability, Pain & Strength (00:33:36) – Using VR For Shoulder Instability Rehab (00:36:08) – Graded Exposure For Shoulder Instability Rehab (00:37:27) – How To Answer “Will It Dislocate Again?” (00:46:53) – Long Term Affects Of Shoulder Instability &Fixations (00:48:12) – How To Help Teenagers Understand Instability (00:50:58) – Discussing Labral Injuries With 40-50 Year Olds (00:57:03) – Having Long Term Career Discussions WithAthletes On Shoulder Instability (01:00:30) – Edel’s Hardest Clinical Conversations (01:11:20) – The Future Of Shoulder Instability   You can find Edel on LinkedIn Predictive Reoccurrence Instability Scale https://pubmed.ncbi.nlm.nih.gov/32736499/ [https://pubmed.ncbi.nlm.nih.gov/32736499/]   You can find Ben across social media @BWhybrowPhysio Do Share & Subscribe!

How To Manage Difficult Conversations With Colleagues with Dr Chris Turner

This episode is different to all the others. Every Clinical Communication episode so far has been around communicating and interacting with patients. This episode is on how we interact with each other and thesignificant effect it can have on our own wellbeing, the team around us and our patients. On this episode Ben is joined by Dr Chris Turner, A&EConsultant and Co-Founder of “Civility Saves Lives”, an initiative to help enhance teamwork and civility in healthcare. Where they discuss: (00:00) – Chris’s TED Talk Experience (10:27) – The Power Of Apology (20:39) – Do People Struggle To Apologise? (25:38) – The Dilemma Of Blame (32:43) – What If We’re On The Receiving End Of Blame (40:25) – Are We Becoming More Civil? & The Purpose Of Civility (44:15) – More Info On Civility Saves Lives (51:32) – Iron Maiden or Judas Priest?   You can find Dr Chris Turner on LinkedIn, more informationabout “Civility Saves Lives” is here: https://www.civilitysaveslives.com/ [https://www.civilitysaveslives.com/] You can find Ben across social media @BWhybrowPhysio Do Share & Subscribe!