Human Insight Podcast

Update on the show

Hi there and thank you for following UserTesting’s Human Insight Podcast. We just launched the new Insights Unlocked podcast and will no longer be publishing the Human Insights Podcast. If you’ve enjoyed the Human Insights Podcast, we recommend following Insights Unlocked where you can get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Link to the new show Insights Unlocked [https://link.chtbl.com/usertesting?sid=buzzsprout] Thank you for listening! Follow our new show: Insights Unlocked [https://link.chtbl.com/usertesting?sid=buzzsprout]

Season 6 recap: connecting insights in a relatable way to solve problems

In this episode, Andy and Janelle recap season six of the Human Insight Podcast. Thank you to all the listeners of the podcast, wherever you may be. And thank you to all the guests for making time for us and sharing their stories. We’re currently planning Season 7. If you have an insight you want us to investigate, or a guest you recommend, please email us at podcast@usertesting.com [podcast@usertesting.com]. Follow our new show: Insights Unlocked [https://link.chtbl.com/usertesting?sid=buzzsprout]

13 episode clips that'll make you a better product leader

In this episode, we curated 13 clips from past episodes of the Human Insight Podcast to give you insights on being a better product leader. You will hear from C. Todd Lombardo, author of several books including Product Roadmaps Relaunched; Silicon Valley Product Group’s Christian Idiodi; Product School’s Carlos Gonzalez de Villaumbrosia, Harvard Business School’s Julia B. Austin, Radhika Dutt, author of Radical Product Thinking; Teresa Torres, author of Continuous Discover Habits, Ignition’s Karthik Suresh, and IDEO’s Iain Roberts. 1. How the role of product management evolving 2. How the product leader’s role has changed 3. Key skills product managers need to be successful 4. 3 fundamental characteristics that makes a great product manager 5. What makes a great product team 6. Three pillars of radical product thinking 7. What is continuous discovery 8. Why customer feedback is critically important to your success 9. Key elements for a successful product launch 10. How do you include execs in a design sprint 11. How do you know when you have good product market fit 12. The seven diseases of  of product strategy & development 13. The future of product Follow our new show: Insights Unlocked [https://link.chtbl.com/usertesting?sid=buzzsprout]

Center for Human Insight: using human insight for business decision-making

What is Human Insight? What can you do with human insight? And how do you get started gathering human insight? Those are the big three questions the Center for Human Insight, presented by UserTesting, hopes to answer. “People tend to think of user tests as being something just tied to usability when in fact it's a way to get broad feedback on anything that you need to get reactions to or input on in real time,” said Michael Mace, VP of the Center for Human Insight. “And the range of things you can do with it, the range of things you can learn are just amazing. We want to bring that to life for everybody so that they see what you can do.” Mace along with Michael Domanic, Head of Solutions Partners at UserTesting; and Sean Treiser, Insights Strategist at UserTesting, were guests on this week’s episode of the Human Insight Podcast. In their conversation, they also discussed: * What is the Center for Human Insight * Who is the center’s target audience * How does someone submit an article or tip for gathering feedback to the center Links from the show Center for Human Insight [https://centerforhumaninsight.com/] Emailing the center: centerforhumaninsight@usertesting.com [centerforhumaninsight@usertesting.com] Follow our new show: Insights Unlocked [https://link.chtbl.com/usertesting?sid=buzzsprout]

Creating a great product onboarding experience

Customer onboarding is critical to the success of a business not just in activation, but in the long-term retention of those users. Typically, we think of the example of when we sign up a new customer and then onboard them on our product or service. But onboarding is more than that. You’ll need to re-onboard a once-every-few-months user every time they log on. And you’ll need to successfully onboard a customer every time you release a new product feature. “If you don't,” says Pulkit Agrawal, cofounder and CEO of Chameleon, “that feature won't get adoption activation, retention, and won’t be part of the reason why customers stick around.” Chameleon [https://www.chameleon.io/] helps companies build better onboarding experiences. Agrawal was this week’s guest on the Human Insights Podcast, joining co-hosts Andy MacMillan and Janelle Estes. “User onboarding, while it's typically considered at the start of the product journey, really applies across the product lifecycle as you build functionality,” Agrawal said. “And in the world of product-led today, where really the companies that have the best products and the most usage in engagement are the ones that win, it's really vital that companies have a method, a process, a system and tooling to continue to onboard users onto features and continue to drive engagement adoption.” Listen to the episode and learn more about: * Why companies should focus on the why and not just the how with onboarding * The importance of onboarding, especially in a usage-based pricing model * How a friction log can help improve your customers’ onboarding experiences Episode links: * Chameleon [https://www.chameleon.io/] * Pulkit Agrawal on LinkedIn [https://www.linkedin.com/in/agrawalpulkit/] * Chameleon funding round [https://techcrunch.com/2022/09/14/chameleon-raises-cash-to-help-saas-companies-build-better-onboarding-experiences/] * Gerrard: My Autobiography by Steven Gerrard [https://www.amazon.com/Gerrard-My-Autobiography-Steven/dp/0553817337] * Nudge: The Final Edition by Richard H. Thaler [https://www.amazon.com/Nudge-Final-Richard-H-Thaler/dp/014313700X] * Jonathan Livingston Seagull: The Complete Edition by Richard Bach [https://www.amazon.com/Jonathan-Livingston-Seagull-Richard-Bach/dp/147679331X] Follow our new show: Insights Unlocked [https://link.chtbl.com/usertesting?sid=buzzsprout]