Back of House, Front of Mind

E41 - Jai McNaughton - Talent & Acquisition Manager at Accor

In this episode we sit down with Jai McNaughton, Talent & Acquisition Manager at Accor, to explore how purpose-driven hiring and people-first leadership are shaping the future of hospitality.

E40 - Chris Hamilton - GM of Crown Towers

In this episode, we sit down with Chris Hamilton, General Manager of Crown Towers Perth, for an honest and insightful conversation about leadership, pressure, and what it really takes to lead at the highest level in hospitality. From managing high-performing teams to navigating the realities of long hours, expectations, and responsibility, Chris shares his perspective on work-life balance, resilience, and the culture behind exceptional service.

39. Amanda Muir - CEO of Alike

In this episode of Back of House, Front of Mind, we sit down with Amanda Muir, CEO of Alike - the peak body of Peer Support Groups in WA to discuss what Peer Support looks like to create mentally healthy teams.

38. Courtney James Smith - Hospitality Director (and Dude)

In this episode of Back of House, Front of Mind, we sit down with Courtney James Smith — business owner, hospitality dude .. and Director. Courtney is the co-founder of Someday Coffee Co., co-director of Dumbo Gelato, and an early WA investor in the Guzman y Gomez journey. But beyond the businesses, Courtney is known around Perth for something else — showing up for the community. We first met Courtney when he volunteered his time and resources to support the Healthy Hospo Soccer Match in 2024, and it left us curious to learn more about the person behind the positive energy. In this conversation, we talk about: * Courtney’s journey through hospitality and entrepreneurship * The mindset behind building businesses * Staying grounded while juggling responsibility and growth * Why community and showing up for others still matters If you’ve ever wondered how someone balances ambition with a good attitude and a genuine connection to their community, then this one’s for you.

37. Erin English-O'Connell, Food at the Centre of Connection

In this episode of Back of House, Front of Mind, we’re joined by Erin English-O’Connell, Secretary and Board Member of Healthy Mind Menu and National Manager of Social Inclusion & Engagement, Diversity, Equity & Inclusion at Compass Group Australia. With over 25 years’ experience in hospitality and leadership, Erin shares insights on inclusive workplace culture, respectful behaviours, psychosocial safety, and why people-first leadership is essential for long-term success in hospitality and service-based industries.