Banking on Innovation

Episode 22 - Dennis Khoo - Author, Driving Digital Transformation and the allDigitalFuture Playbook (taP), Managing Partner, allDigitalfuture LLP

In this episode of Banking on Innovation, Dr. Dennis Khoo, former head of UOB's TMRW Digital Bank — joins Jody Bhagat, President of Global Banking at Personetics, to discuss how banks in Asia-Pacific can thrive. With competition rising and customer expectations soaring, Dennis explains why execution, engagement and Cognitive Banking are essential for long-term success.  Key Takeaways:  * Why challenger banks must deliver end to end  * Asia Pacific’s fast-changing digital banking landscape  * The pyramid of transformation: From transactions to predictive engagement  * How to turn data into intelligent, proactive service  Whether you’re a bank executive, innovation leader, or fintech enthusiast, this episode offers fresh insights into how Cognitive Banking can give your institution a strategic edge in a complex market.  Listen now and get inspired to leverage Cognitive Banking in a complex market.  #BankingInnovation #CognitiveBanking #Fintech #DigitalTransformation #CustomerExperience #AIinBanking #Personetics #APACBanking  Visit our website – https://personetics.com [https://personetics.com/]  Follow us on LinkedIn – https://www.linkedin.com/company/personetics [https://www.linkedin.com/company/personetics]  Like us on Facebook – https://www.facebook.com/Personetics [https://www.facebook.com/Personetics]  Join the conversation on Twitter – https://twitter.com/personetics [https://twitter.com/personetics]

Episode 21 - Nathalie Larue, Executive Vice President, Personal Services, Desjardins Group

Desjardins EVP Nathalie Larue shares how empathy, AI, and member-first values are transforming digital banking. Watch the full Banking on Innovation episode. In this episode of Banking on Innovation, Nathalie Larue, EVP and Head of Personal Banking at Desjardins Group, joins Jody Bhagat, President of Global Banking at Personetics, for a compelling conversation on how to bring the human touch to digital banking. Desjardins is North America’s largest financial cooperative, serving nearly 8 million members. As digital transformation accelerates across the industry, Nathalie shares how Desjardins is staying true to its values—using tools like Alvie, their new AI-powered virtual assistant, to offer personalized support that builds trust and empowers members. Visit our website – https://personetics.com Follow us on LinkedIn – https://www.linkedin.com/company/personetics Like us on Facebook – https://www.facebook.com/Personetics Join the conversation on Twitter – https://twitter.com/personetics

Episode 20 - David M. Brear Global CEO, 11: FS

In this episode of Banking on Innovation, David M. Brear, CEO of 11:FS, joins Jody Bhagat, President of Global Banking at Personetics, to share his bold vision for the future of banking.  As customers demand more personalized, value-driven engagement, banks must move beyond product promotions to deliver intelligent, contextual experiences. This conversation dives deep into how Cognitive Banking enables that shift—and why the time to act is now.  Key Takeaways:  * Why fintechs have been winning on relevance, agility, and trust  * How banks can compete by delivering outcomes—not just products  * Real-time, contextual guidance as a foundation for trust  * The role of Cognitive Banking in the digital transformation journey  Whether you’re a bank executive, innovation leader, or fintech enthusiast, this episode offers fresh insights into how financial institutions can transform customer relationships at scale.  Listen now and get inspired to lead the shift from transactions to trust.

Episode 19 - Jim Marous, Owner & Host - Banking Transformed Podcast, Co-Publisher - The Financial Brand

Banking influencer Jim Marous joins Jody Bhagat to discuss how institutions can move beyond basic personalization to create truly personal customer relationships. Learn why the biggest threat to banks isn't account closure – it's "silent attrition" as customers quietly shift their most profitable activities elsewhere. Key Topics: 0:00 - Introduction 1:45 - The trust-action gap in banking 4:30 - Moving from perfect to professional 8:15 - Understanding silent attrition 12:20 - Beyond products to customer jobs 16:45 - Making digital more human 21:30 - The urgency to act Visit our website – https://personetics.com Follow us on LinkedIn – https://www.linkedin.com/company/personetics Like us on Facebook – https://www.facebook.com/Personetics Join the conversation on Twitter – https://twitter.com/personetics

Episode 18 Firdaus Bhathena, Chief Technology Officer at FIS

FIS CTO Firdaus Bhathena shares his vision for the future of banking in an exclusive conversation with Personetics. Learn how personalization, AI, and data are completely changing banking experiences and making financial guidance accessible to everyone.   Key topics:   * Why personalization is no longer optional in banking   * How banks can integrate naturally into customers' daily lives   * The importance of explaining the 'why' behind financial recommendations   * Making professional-grade financial guidance available to all