Imagen de portada del espectáculo Fraud On The Go

Fraud On The Go

Podcast de Incognia

inglés

Negocios

Oferta limitada

2 meses por 1 €

Después 4,99 € / mesCancela cuando quieras.

  • 20 horas de audiolibros / mes
  • Podcasts solo en Podimo
  • Podcast gratuitos
Empezar

Acerca de Fraud On The Go

Fraud On The Go is the show for fraud fighters on the frontlines of the gig economy. In each episode, we sit down with experts from delivery and ride sharing platforms to uncover how they’re fighting fraud at scale — and what it really takes to beat fraudsters at their own game.  Hosted on Acast. See acast.com/privacy for more information.

Todos los episodios

4 episodios

Portada del episodio How Rapido Balances Driver Supply with Fighting Fraud

How Rapido Balances Driver Supply with Fighting Fraud

This episode features a candid conversation between André Ferraz, Incognia’s CEO, and Rizwan Shaikh, VP of Customer Service Delivery at Rapido — one the biggest mobility platforms in India. They unpack one of the big challenges of the gig economy: maintaining a healthy driver supply while also keeping risky drivers off the platform. Discussion topics include: * Rapido’s innovative SaaS-style model for drivers (no per-ride fees) * When to warn a driver vs. when to ban — and giving banned drivers a chance to reactivate themselves * The importance of VOC — from both riders and drivers * Scaling to 40%+ automated onboarding with zero human touch Key takeaways: * Platform integrity starts with rider feedback. Rapido turns real-time rider input into actionable fraud signals — using VOC to trigger selfie verification, detect mismatches, and prioritize platform safety without adding friction. * Enforcement isn’t one-size-fits-all. Rapido applies a severity-based approach to fraud: high-risk violations (like impersonation) lead to instant bans, while lower-risk behaviors (like fare manipulation) may result in warnings and education — helping retain supply without compromising trust. * Automation is scaling fraud prevention and onboarding. With over 40% of driver onboarding now automated (and goals to increase that number to 80%), Rapido is proving that fast, frictionless onboarding and fraud controls aren’t mutually exclusive — they’re both essential to growing a safe gig economy platform. Show notes: Connect with Rizwan: https://www.linkedin.com/in/rizshaikh01/  Connect with Andre: https://www.linkedin.com/in/andreferraz/  ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

11 de dic de 2025 - 49 min
Portada del episodio Fighting Back Against Promo Abuse

Fighting Back Against Promo Abuse

Promo abuse is silently siphoning millions from gig economy platforms—hurting margins, growth metrics, and customer acquisition efforts. This episode is a discussion between Sudhir Lanka (Grubhub), Danielle Miguez (Zé Delivery), and Jeniffer Rosa (Incognia) about how promo fraud happens, what to watch for, and how to stop it without killing your growth engine. Discussion topics include: * How promo abuse really works—from fake restaurants to fake accounts and device farms * How to recognize the early warning signs of abuse and uncover vulnerabilities * How to distinguish between clever users and real fraud * Proven strategies for cracking down on abuse without killing growth * How fraud teams can partner with marketing to stop abuse and support sustainable growth Key takeaways: * Promo abuse is silent but costly. It often goes undetected because it mimics normal user behavior—until fraud teams spot patterns like dozens or hundreds of accounts linked to a single device. * Fraudsters are scaling. Professional fraud rings can use app cloners, emulators, synthetic identities, and GenAI to create and manage massive networks of fake accounts. * Not all abuse is equal. There’s a spectrum—from opportunistic users exploiting a discount once or twice to organized fraudsters profiting at scale. Intent, deception, and scale help define the difference. * Strong prevention signals and cross-team alignment are key. Device and location intelligence and tight coordination between fraud and marketing teams are essential to stop abuse without killing growth. Show notes: * Promo Abuse: The Silent Fraud Hiding Behind Your Best Campaigns: https://www.incognia.com/blog/promo-abuse-the-silent-fraud-hiding-behind-your-best-campaigns [https://www.incognia.com/blog/promo-abuse-the-silent-fraud-hiding-behind-your-best-campaigns]  * The Frontline Report Gig Economy Edition: https://www.incognia.com/frontline-report-gig-economy-edition#promotion-abuse [https://www.incognia.com/frontline-report-gig-economy-edition#promotion-abuse]  * Connect with Danielle: https://www.linkedin.com/in/danielle-miguez-517631129/ [https://www.linkedin.com/in/danielle-miguez-517631129/]  * Connect with Sudhir: https://www.linkedin.com/in/sudhirlanka/ [https://www.linkedin.com/in/sudhirlanka/]  * Connect with Jeniffer: https://www.linkedin.com/in/jeniffer-rosa-de-paula/ [https://www.linkedin.com/in/jeniffer-rosa-de-paula/] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

14 de oct de 2025 - 48 min
Portada del episodio Building Trust Scores to Fight Fraud and Reward Good Users

Building Trust Scores to Fight Fraud and Reward Good Users

What happens when a gig economy platform replaces gut instinct with data-driven trust scores? In this episode, we sit down with Kunal Kumar, Principal Product Manager at Rebel Foods—a global cloud kitchen company in the food delivery industry—who led the design and rollout of trust scores for both customers and delivery riders. He shares how Rebel built their models, what signals matter most, and the lessons learned while balancing fraud prevention with customer experience. Key discussion topics include: * Why Rebel Foods decided to create trust scores in the first place * How trust scores balance fraud detection with fairness * Segmenting users into tiers and tailoring treatment flows * Cross-team alignment and the implementation process * Using metrics to monitor effectiveness * Pitfalls to avoid when designing scoring models Key takeaways: * Data over instinct. Trust scores remove bias and subjectivity from fraud decisions, replacing gut calls with a consistent, data-driven framework. * Segmentation & treatment. Customers and riders are divided into tiers, with high scorers getting perks like fast refunds and low scorers facing stricter checks. * Impact without compromise. Rebel Foods reduced retention spend and doubled refund automation after launching trust scores—while keeping customer satisfaction steady. * Built for trust. Trust scores were built to reward genuine behavior, with every user starting with a high score and only dropping if risky patterns appear. * Location is critical. GPS fidelity is a critical rider signal that's used to improve customer ETAs, ensure fair pay for riders, and catch compensation abuse. Show notes: * See Incognia's other resources: https://www.incognia.com/resources [https://www.incognia.com/resources]  * Connect with Kunal: https://www.linkedin.com/in/kunal-kumar-26aa27a3/ [https://www.linkedin.com/in/kunal-kumar-26aa27a3/]  * Connect with David: https://www.linkedin.com/in/david-nesbitt/ [https://www.linkedin.com/in/david-nesbitt/] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

30 de sep de 2025 - 31 min
Portada del episodio Fighting Courier Fraud in Cash on Delivery Markets

Fighting Courier Fraud in Cash on Delivery Markets

Cash on delivery (COD) is still the dominant payment method in many emerging markets—but with it comes operational complexity and high fraud risk. In this episode, we chat with Faisal Ahmad Jafri, who’s held roles at Glovo and foodpanda and led marketplace ops teams across Africa and Asia. He breaks down the challenges of courier collusion, proof of delivery loopholes, and the trade-offs between fraud prevention and platform growth. Key discussion topics include: * What's unique about courier fraud in cash-on-delivery markets * Why cash-on-delivery transactions open the door to collusion * The importance of collaboration across fraud, ops, and support teams * Signals and behaviors that reveal courier fraud * Field-tested interventions that worked (and those that didn’t) * How to adapt fraud defenses when expanding into cash-heavy markets * Emerging fraud models with QR codes and mobile wallets Show notes: * See Incognia's other resources: https://www.incognia.com/resources [https://www.incognia.com/resources] * Connect with Faisal: https://www.linkedin.com/in/faisalahmadj/ [https://www.linkedin.com/in/faisalahmadj/] * Connect with David: https://www.linkedin.com/in/david-nesbitt/ [https://www.linkedin.com/in/david-nesbitt/] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

16 de sep de 2025 - 35 min
Regístrate para escuchar
Soy muy de podcasts. Mientras hago la cama, mientras recojo la casa, mientras trabajo… Y en Podimo encuentro podcast que me encantan. De emprendimiento, de salid, de humor… De lo que quiera! Estoy encantada 👍
Soy muy de podcasts. Mientras hago la cama, mientras recojo la casa, mientras trabajo… Y en Podimo encuentro podcast que me encantan. De emprendimiento, de salid, de humor… De lo que quiera! Estoy encantada 👍
MI TOC es feliz, que maravilla. Ordenador, limpio, sugerencias de categorías nuevas a explorar!!!
Me suscribi con los 14 días de prueba para escuchar el Podcast de Misterios Cotidianos, pero al final me quedo mas tiempo porque hacia tiempo que no me reía tanto. Tiene Podcast muy buenos y la aplicación funciona bien.
App ligera, eficiente, encuentras rápido tus podcast favoritos. Diseño sencillo y bonito. me gustó.
contenidos frescos e inteligentes
La App va francamente bien y el precio me parece muy justo para pagar a gente que nos da horas y horas de contenido. Espero poder seguir usándola asiduamente.

Elige tu suscripción

Más populares

Oferta limitada

Premium

20 horas de audiolibros

  • Podcasts solo en Podimo

  • Disfruta los shows de Podimo sin anuncios

  • Cancela cuando quieras

2 meses por 1 €
Después 4,99 € / mes

Empezar

Premium Plus

100 horas de audiolibros

  • Podcasts solo en Podimo

  • Disfruta los shows de Podimo sin anuncios

  • Cancela cuando quieras

Disfruta 30 días gratis
Después 9,99 € / mes

Prueba gratis

Sólo en Podimo

Audiolibros populares

Empezar

2 meses por 1 €. Después 4,99 € / mes. Cancela cuando quieras.