Here to Serve - A United Regional Podcast

Charity Gilmore, Director of Primary Care Services for URPG

Join Ryan Graves, Director of Patient Experience, as he sits down with Charity Gilmore, Director of Primary Care Services for URPG, for a meaningful conversation exploring: * Charity’s journey to the medical profession, including her path to nursing and how her son’s long-term health needs influenced her perspective and empowered her as an advocate for her family * The role of primary care as the hub of overall health, even for healthy individuals, and the positive impact of URPG’s primary care physicians * Efforts to reduce new patient wait times for primary care from 18 months in 2025 to about 50 days currently, including recruitment, streamlined workflows, and expanded use of advanced practice providers * URPG’s reach across the region, serving communities beyond Wichita Falls and supporting patients who drive long distances for access to care

Alan Coleman, Trauma/Acute Care Surgery Medical Director

Join Ryan Graves, Director of Patient Experience, as he sits down with Dr. Alan Coleman, Trauma/Acute Care Surgery Medical Director, for a meaningful conversation exploring:   * Dr. Coleman’s many roles — including acute care/trauma surgeon, trauma medical director, wound care medical director, and medical director for the Burkburnett Fire Department * The people and experiences that shaped his journey — from the impact of his mother on his work ethic and outlook, to the support of his wife, Karen, whom he describes as “the most wonderful person,” and what first drew him to surgery * The rewards and challenges that come with his work, including the impact of patient outcomes * The importance of United Regional offering a Level II Trauma Center to serve our community

Galen Emanuele, International keynote speaker and author

Join Ryan Graves, Director of Patient Experience, as he sits down with international keynote speaker and author (and recent presenter at a United Regional leadership event!), Galen Emanuele, for a meaningful conversation exploring: * Galen’s background in improv and how it shaped his ability to connect with others * Applying the five skills of improv, including practicing “yes, and,” being receptive to ideas, listening with presence, making others look good, embracing change and failure, and staying positive * Defining culture through how people show up, treat one another, and approach their work together — without dismissing the realities of stress

Kristi Mahan, Speech Language Pathologist (SLP)

Join Ryan Graves, Director of Patient Experience, as he sits down with “Kristi” Mahan, Speech Language Pathologist (SLP), for a meaningful conversation exploring: * Kristi’s fulfillment as an SLP and how she helps patients of all ages improve their quality of life — especially by learning or re-learning how to communicate and swallow * Her career journey from college until now, including how she loves serving as a member on the Rewards & Recognition Committee and the Brand Ambassador Program * The quality of rehabilitation services at United Regional and how they allow patients to stay local for services * Kristi’s advice to new staff: You will never know it all — don’t be afraid to ask questions, seek out a mentor, and share new ideas

Carol Stiltner, House Supervisor

Join Ryan Graves, Director of Patient Experience, as he sits down with Carol Stiltner, House Supervisor, for a meaningful conversation exploring: * The nurse who showed up for her in a moment of fear — and that nurse’s act of compassion that still fuels Carol’s passion decades later * Why she says she’s never been anywhere quite like United Regional — plus the communication mindset she lives by: listen fully and stay present * What it means to carry the responsibility of a house supervisor — and why Carol says she’s here to serve * What she hopes every new nurse learns early, shaped by her work with first-year nursing students at MSU