Telligen QI Connect

Health Equity Moments: Health Equity & Data

This episode features an interview with Kellie Goodson, Chief Engagement and Experience Officer at ATW Health Solutions. Kellie shares her journey from the hospitality industry to healthcare, where she spent over two decades working on quality improvement initiatives. She discusses how her background in hospitality shaped her approach to patient experience and the importance of data in advancing health equity. Throughout the conversation, they explore the intersection of patient care, healthcare management, and the role of data in addressing disparities in health outcomes.

Health Equity Moments: Screening for Social Drivers of Health at Duncan Hospital

Hear from Jodie Franzen, located at Duncan Regional Health in rural Oklahoma, as she highlights the organization's proactive approach to screening for social drivers of health (SDOH) to reduce readmission rates. Already implementing screening questions before new requirements emerged, Jodie and her team utilize the PREPARE tool to address issues like personal safety, food insecurity, and health literacy. Staff conduct screenings during patient admissions, supported by training and a "We Ask Because We Care" campaign to explain the purpose to patients, who have responded positively. The organization connects patients with resources, including a food bank, and evaluates effectiveness through data collection and community feedback, particularly focusing on the needs of the Hispanic population. Jodie notes initial hesitance from staff in asking sensitive questions but emphasizes their commitment to enhancing community health outcomes and ensuring equitable access to care.

Rx for Excellence: The Role of Health Literacy in Vaccine Hesitancy

On this episode of Rx for Excellence, we welcome Telligen’s Clinical Pharmacy Specialist Megan Myers and Health Literacy Specialist Belinda Rogers along with members of Telligen's Beneficiary and Family Advisory Council and Community Ambassadors to discuss health literacy and its impact on vaccine hesitancy. Hear different perspectives from David Thomas, Julia Walker and Roger Lacoy and their personal experience with hesitancies to receive a vaccine, how community members can advocate for vaccines and more. Learn more: * Become a Community Ambassador or join the Beneficiary and Family Advisory Council: https://www.telligenqiconnect.com/who-we-help/patients-families/ [https://www.telligenqiconnect.com/who-we-help/patients-families/] * Visit Telligen’s Vax Hub: https://www.telligenqiconnect.com/vaxhub/ [https://www.telligenqiconnect.com/vaxhub/] * Vaccine Ambassador Program: https://www.telligenqiconnect.com/resource/vaccine-ambassador-program/ [https://www.telligenqiconnect.com/resource/vaccine-ambassador-program/] * Visit Telligen’s Health Equity page: https://www.telligenqiconnect.com/health-equity/ [https://www.telligenqiconnect.com/health-equity/]

Staff Resiliency is as easy as 1, 2, 3 with Dr. Lea Watson

This podcast is an excerpt from Telligen QI Connect’s COVID-19 in Long Term Care Office Hour event with Dr. Lea Watson, which took place on November 19, 2020. Dr. Watson is a board-certified adult and geriatric psychiatrist and her full presentation, entitled, COVID, Resilience and Gratitude is available online in Telligen QI Connect’s event archive [https://www.telligenqinqio.com/telligen-qi-connect-events-archive/]. In this 4 minute clip, Dr. Watson shares the practice of “3 Good Things, Increased Resiliency as Easy as 1,2,3”, and shares her own silver lining experienced during the COVID-19 pandemic

Health Equity Moments: Health Equity and Aging in the LGBTQ+ Community

In this episode, Telligen & ATW hear from SAGECare [https://sageusa.care/] team members Nic Watson (he, him), Managing Director of Social Enterprise and Sadiya Abjani (she, her), Director of Training and Instructional Design. SAGECare is the country's oldest and largest nonprofit dedicated to improving the lives and health outcomes of LGBTQ+ older adults. The organization was founded in 1978 in New York with the idea that "if nobody takes care of us, we must take care of each other." SAGECare provides LGBTQ+ competency training and consulting on LGBTQ+ aging issues to service providers in the U.S. and internationally. SAGECare offers the added benefit that qualifying agencies may receive a national credential to highlight the percentage of staff trained.