The Pet Groomer Community Podcast

Setting Your Grooming Business Up for Success with Bill Betts

In this episode of The Pet Groomer Community Podcast, Jo is joined by mentor, coach and grooming business expert Bill Betts to talk all things structure, boundaries and business foundations. Bill shares why many of the frustrations groomers face with clients — from no-shows and late arrivals to matting, complaints and tricky reviews — often come down to unclear expectations. Together, Jo and Bill explore how having proper terms and conditions, client consent forms and clear complaint processes can help groomers feel more confident, professional and in control. They also chat about Bill’s new Terms and Conditions Builder, designed specifically for pet groomers, as well as his Business Planner for new grooming businesses. From pricing and startup costs to marketing, boundaries, risk planning and avoiding burnout, this episode is packed with practical advice for anyone wanting to build a more sustainable and profitable grooming business. https://www.petgroomertandcbuilder.com/ [https://www.petgroomertandcbuilder.com/] https://petgroomerbusinessplanner.com/ [https://petgroomerbusinessplanner.com/] Whether you’re brand new to the industry or have been grooming for years, this episode is a brilliant reminder that strong foundations make everything easier. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0thepetgroomercommunitypodcast@gmail.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0] Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠ [https://publish.blubrry.com/s-3957441/episodes/e-153874887/edit/www.petpassiontoprofit.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0]

Becs Is Back: Salon Changes, Pricing Confidence & Riding the Waves of Grooming Life

This week Lexi is joined by the lovely Becs for a long-overdue catch-up, and there is plenty to talk about. Becs shares what life has been like since closing her salon and moving her grooming business back home, including the huge financial and emotional relief that came with lowering overheads and simplifying her working week. The conversation covers the realities of running a grooming business, from rent, rates and VAT pressures to pricing confidence, client expectations, booking systems, finance tracking and finding tools that make life easier behind the scenes. Lexi and Becs also chat about future plans, possible grooming pods, moving house, work-life balance, holidays, books, and learning to ride the waves when business and life are changing all at once. A relaxed, honest and funny episode about making business decisions that actually support your life — not just your bills. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0thepetgroomercommunitypodcast@gmail.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0] Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠ [www.petpassiontoprofit.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0]

Business Bumps, Cat Grooming Comebacks & Big New Beginnings

Jo and Lexi are back together for a much-needed catch-up after a busy Easter break. In this episode, Lexi shares the disappointment of a salon move falling through, how she’s staying positive, and why she’s still excited about future plans. Jo reveals some huge news of her own — a new training centre in Peterborough — plus updates on her cat grooming seminar, GroomFest prep, and upcoming courses. They also chat about reigniting Lexi’s love for cat grooming, dealing with matted cats, managing busy diaries, business planning, bank pots, taking breaks, and learning to trust your gut when things don’t go to plan. A warm, honest episode full of business reality, cat grooming tips, future dreams, and plenty of Jo and Lexi chaos. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0thepetgroomercommunitypodcast@gmail.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0] Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠ [https://publish.blubrry.com/s-3957441/episodes/e-152762394/edit/www.petpassiontoprofit.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0]

Cat Grooming, Behaviour & Building Trust with Lucy Hoile

In this episode of the Pet Groomers Community Podcast, Jo Wallace is joined by Lucy Hoile, feline behaviourist, for a fascinating conversation about the link between cat grooming, stress and behaviour. http://www.lucyhoile.co.uk/ [http://www.lucyhoile.co.uk/] Together, they explore why some cats become fearful or aggressive during grooming, how negative experiences with brushes, clippers or restraint can affect behaviour, and why patience, choice and gentle handling matter so much. Jo and Lucy also discuss the challenges of grooming long-haired breeds, senior cats, overweight cats and rehomed cats, as well as the importance of educating owners before matting becomes a serious welfare issue. The conversation also covers practical advice for groomers and cat owners, including how to introduce brushing and clippers positively, how to recognise signs of stress, and how to create a more cat-friendly grooming experience. Lucy also shares helpful tips on introducing cats into homes with dogs or other cats, making this a really valuable episode for both professionals and pet owners alike. A thoughtful and informative episode packed with insight into feline behaviour, cooperative grooming and building trust with cats. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0thepetgroomercommunitypodcast@gmail.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0] Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠ [https://publish.blubrry.com/s-3957441/episodes/e-152762394/edit/www.petpassiontoprofit.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0]

From Burnout to Business: Penny Burley’s Dog Grooming Journey

In this heartfelt episode of the Pet Groomer Community Podcast, Lexi is joined by fellow groomer Penny Burley for an honest conversation about burnout, bravery, and building a new life through dog grooming. Penny shares how she left a long career in emotionally demanding public sector roles after reaching rock bottom, and how retraining as a dog groomer gave her the fresh start she desperately needed. Together, Lexi and Penny talk about what it really feels like to change careers later in life, open a salon from scratch, and step away from the safety of a regular salary. Penny opens up about the fears, financial pressure, and mindset challenges she faced in those early months, as well as how mentoring, coaching, and community support helped her grow both personally and professionally. This episode goes far beyond business. Lexi and Penny dive into self-worth, people-pleasing, money shame, journaling, burnout prevention, and learning to create a business that works for your life, not the other way round. They also share some of the books, tools and mindset shifts that have helped them feel more confident, more in control, and more deserving of success. It’s an inspiring listen for any groomer who has ever doubted themselves, struggled with pricing, felt trapped in the wrong career, or wondered whether a better way of living and working is really possible. If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0thepetgroomercommunitypodcast@gmail.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0] Please make sure you subscribe to the podcast and leave us a review to help others find our podcast. As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers. Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠ [https://publish.blubrry.com/s-3957441/episodes/e-152762394/edit/www.petpassiontoprofit.com%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0]