The Voices of Airports

Episode 10: Keeping Airports Safe

Have you ever wondered how airports are kept safe? On this episode of the Voices of Airports, we speak with three security professionals who have a passion for creating the safest airports. Join us for a conversation with Wendy Reiter, Director of Aviation Security and Emergency Preparedness at Seattle-Tacoma International Airport, Scott Alexander, Director International Relations at Houston Airports, and Renee Tufts, Security Operations Manager at Charlotte Douglass International Airport. For more on the topic of security, join us for the 2025 ACI-NA PS&S/ACC Security Technology Conference in Arlington, VA on September 29. https://airportscouncil.org/conference/2025-aci-na-pss-acc-security-technology-conference/ To learn more about the rest of the ACI-NA Conferences, https://airportscouncil.org/education/conferences/.

Episode 9: All Things Tech

New technology and infrastructure is vital to making sure that airports run smoothly and effectively. On this episode of the Voices of Airports, we are all in at Airports@Work. During the conference, we sat down with Daver Malik, the Assistant Aviation Director/Chief Development Officer at Phoenix Sky Harbor International Airport (PHX) During this insightful conversation, Daver shares what is new with PHX, how new technology is support their airport growth, and the new ways that the airport leverages AI. https://airportscouncil.org/education/conferences/

Episode 8: A Fireside Chat

Last month, Kevin Burke, President and CEO of ACI-NA, sat down with Justin Erbacci, Director General of ACI World, for an important conversation surrounding the role of ACI World, the biggest challenges facing airports, and what the industry must do to remain competitive. To hear more conversations like this sign up for the 2025 ACI-NA & ACI World Annual General Assembly, Conference and Exhibition taking place October 25 – 28 in Toronto! https://airportscouncil.org/conference/2025-annual-conference-and-exhibition/

Episode 7: MarCom Unpacked

We heard you wanted more MarComCX! In October 2024, The Voices of Airports caught up with a few special guests at the Marketing and Communications Conference. During this episode, we heard from Charles Schuler at SFO, Tawana Allen at MCO, Tiffany Chase at YHZ, and Angie Korcerka at CDA. All of these special guests are members of the ACI-NA MarComCX steering group and are doing very exciting things in the industry.

Episode 6: Restroom Redemption

Do you know what goes into creating new airport restrooms? With the help of Paul Shank, the chief engineer at BWI, we will bring you along for the entire journey of building new airport restrooms at Baltimore/Washington International Thurgood Marshall Airport. During this episode you will learn what goes into the creation of new airport restrooms, how they are built, and what the airport does to maintain them. Follow along to hear about these award winning restrooms!