Will Power Podcast by Will Humphreys

The Onboarding System That Turns New Hires Into Culture Carriers with Haley Addis

What does it actually look like to build a company culture so strong that your team shows up energized, aligned, and genuinely proud to be there every day? In this episode of The Willpower Podcast, host Will Humphreys sits down live at Growth Code Miami with Haley Addis, founder and CEO of More to Say, a pediatric speech-language pathology clinic with 55+ team members. Haley shares the intentional systems, onboarding strategies, and leadership principles behind what Will calls a top 1% company culture. This conversation is packed with practical ideas for healthcare owners, therapy clinics, and service-based entrepreneurs who want to reduce burnout, improve retention, and build a team people genuinely want to be part of. In This Episode You'll Discover: * Why onboarding starts before the offer letter * How to embed core values into hiring and daily operations * The “Happy Chat” recognition system, core value coins, accountability jars & Accelerator Bonus * The First Year Journey: a 12-month onboarding framework based on the S-Curve of Learning * Why burnout usually comes from unclear expectations, not workload * The feedback systems that ensure every employee voice gets heard * Why culture drives profitability more than most leaders realize * How to build a team culture so strong people want to join just from being around your energy If this episode gave you one valuable idea, share it with another business owner who needs to hear it. And as always: lead with love, and never give up. Connect with Haley Addis: * Website: moretosayct.com * Email: haleyaddis@moretosayct.com Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

A Masterclass in Building a Self-Sustaining Business

In this special crossover episode, Will Humphreys jumps into the hot seat on Jamey Schrier’s Freedom by Design podcast. If you’ve ever felt like the bottleneck in your own business, this conversation is your wake-up call. Will and Jamey break down why most owners get stuck "optimizing" a broken model instead of "architecting" a scalable one. Key Takeaways: * The Architecture of Scale: Why doubling your business is often harder than growing it by 10x. * The $200 Rule: How to audit your tasks based on monetary value and energy drain. * Trust Burnout: Overcoming the fear of delegating to someone you’ve never met in person. * Global Impact: How hiring a Virtual Assistant (VA) doesn't just save you money—it changes lives and strengthens families worldwide. Connect with Jamey:  * Website: PracticeFreedom.com * Instagram: https://www.instagram.com/jameyschrierpfu/ * LinkedIn: https://www.linkedin.com/in/jameyschrier/ * Facebook: https://www.facebook.com/jamey.schrier/ Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Highbar PT’s Blueprint for Culture, Brand & Growth With Michelle Collie and Dave Pavao

What does it take to have the best brand presence at the largest physical therapy event in the country? Recorded live at CSM, Will Humphreys sits down with Michelle and Dave from Highbar Physical Therapy, a company that has quietly built one of the most distinctive, people-first cultures in the PT industry. From sparkly orange bomber jackets to a booth that radiates energy, Highbar isn't just different for the sake of it. They're different on purpose. In this episode, Michelle and Dave break down the four core values that run through every hire, every clinic, and every patient interaction — and share why culture is the last true differentiator in a commoditized healthcare industry. Whether you're a new grad trying to find your tribe, a practice owner wondering why growth feels flat, or a clinic director trying to prevent burnout on your team — this conversation will change the way you think about your practice. What you'll learn: * Why Highbar chose orange, and what color psychology has to do with patient experience * The four values that every Highbar clinician can recite by heart * Why "grow forward" is not the same as "get bigger" * How to build roadmaps (not rule books) for your team * Why burnout is an employer problem, not a generational one * What it means to lead the way when everyone else is playing it safe  Connect with Highbar Physical Therapy:  * Website: highbarhealth.com  * Student Affiliations & Professional Development: reach out via their website If this episode resonated with you, share it with a PT student or clinic owner who needs to hear it. The tide rises for all of us when we lead with love. Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Why Your Best Therapists Are Burning Out (And How Mentorship Fixes It) with Stephanie Wagers

In this episode of the Will Power Podcast, Will sits down with Stephanie Wagers to dive deep into why mentorship is the lifeblood of a successful practice. Stephanie shares her fascinating journey, from a sociology professor who steered her toward OT to working with coaching experts like Greg Todd to scale her impact. If you’ve ever felt like your clinical skills are 10/10 but your patient engagement is lagging, this episode is for you. Stephanie breaks down the "soft skills" that aren't taught in school but are essential for survival in the rehab world. Key Takeaways from the Episode: * Defining Mentorship: Moving beyond clinical tips to focus on "building into others" and ensuring the next generation of therapists is equipped to lead. * The "Caring Conversation" Shift: Why reframing "difficult" talks as "caring" ones changes the dynamic with parents and patients, leading to better compliance and fewer "no-shows." * The Parent Engagement Framework: How Stephanie turned her doctoral research into a program that helps clinics across the country decrease burnout and increase arrival rates. * Roleplay is King: Why Stephanie is the "Roleplay Queen" and how constant drilling helps therapists handle everything from messy clinic meltdowns to skeptical parents. * Scaling the Connection: How to use digital courses and community feedback to mentor staff across multiple locations without losing the personal touch. Connect with Stephanie: * Website: ctd-learn.com [http://ctd-learn.com] * Social Handles:  * IG https://www.instagram.com/ctdlearningcenter/?hl=en [https://www.instagram.com/ctdlearningcenter/?hl=en] * FB https://www.facebook.com/stephanie.wagers.3 [https://www.facebook.com/stephanie.wagers.3] * LinkedIn: https://www.linkedin.com/in/stephanie-wagers-997b6359/ [https://www.linkedin.com/in/stephanie-wagers-997b6359/] * YouTube https://www.youtube.com/@StephanieWagers [https://www.youtube.com/@StephanieWagers] * Podcast: Connect the Dots Learning Center * Spotify: https://open.spotify.com/show/0ezaez6Gt5uFbgbCApXO20?si=4cd54fb455d9457d [https://open.spotify.com/show/0ezaez6Gt5uFbgbCApXO20?si=4cd54fb455d9457d] * Apple: https://podcasts.apple.com/ph/podcast/connect-the-dots/id1590852103 [https://podcasts.apple.com/ph/podcast/connect-the-dots/id1590852103] Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

How to Scale Your Practice & Reclaim Your Time with Bobby Curtis & Casey Russell

Are you a private practice owner hitting a growth ceiling? Many PT entrepreneurs find themselves "trapped" by the very business they built, buried in spreadsheets, compliance, and billing, leaving little time for the clinical passion that started it all. In this live episode from APTA CSM, Will Humphreys sits down with Bobby Curtis and Casey Russell. They dive deep into the "Brand of Brands" philosophy, explaining how practice owners can leverage the resources of a national powerhouse while maintaining the local identity and community relationships that make their clinics special. Whether you are a new grad looking for a leadership path or a seasoned owner looking for an exit strategy that preserves your legacy, this conversation is a masterclass in balancing purpose and profit. Key Takeaways: * The "Brand of Brands" Strategy: Why maintaining your local identity is more effective than "white-washing" clinics with a national logo. * Bandwidth Reclamation: How offloading back-office tasks (billing, HR, compliance) allows owners to return to community relations and high-level leadership. * Quality Before Quantity: Why mastering clinical dosing and movement patterns is the fastest way to drive long-term profitability. * The Scoreboard Mentality: Using metrics not as a "money grab," but as a report card for patient care and clinical outcomes. * Internal Impact: The shift from being a technician to being a mentor who empowers the next generation of PT leaders. Connect with Our Guest: Casey Russell * LI: https://www.linkedin.com/in/caseyrusselldpt/ [https://www.linkedin.com/in/caseyrusselldpt/]  * IG: @caseyrusselldpt  [https://www.instagram.com/caseyrusselldpt/] * Website: https://www.prnpt.com/careers [https://www.prnpt.com/careers] Bobby Curtis * LI: https://www.linkedin.com/in/bobby-curtis-pt-dpt-scs-cscs-rkc-575aaa82/ [https://www.linkedin.com/in/bobby-curtis-pt-dpt-scs-cscs-rkc-575aaa82/] * IG: @bobbycutis_scs [https://www.instagram.com/bobbycurtis_scs/] * Website: http://prnpt.com/ [http://prnpt.com/] Send us Fan Mail [https://www.buzzsprout.com/2291391/fan_mail/new] Virtual Rockstars specialize in helping support or replace all non-clinical roles. Learn [https://qrs.ly/78gqb1v] how a Virtual Rockstar can help scale your physical therapy practice. Subscribe here [https://stress-free-pt.beehiiv.com/subscribe]to our completely free Stress-Free PT Newsletter for your weekly dose of joy.